I ordered my fiance''s wedding band over a month ago and called to check on it yesterday since I hadn''t heard from anyone at the store (B&M - family owned). They contacted the shipper who said that it had been shipped, but the store said they had neverreceived it. I''ve already paid in full. It was $2k platinum and 18K. Any suggestions? Also, can platinum be sized onsite if need be,or will it need to be sent back to the manufacturer?