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Do not buy from Angara.com

acidrunner

Rough_Rock
Joined
Mar 18, 2018
Messages
3
I know that this review will come as no surprise to most people here, but I still think that it may be useful to the less experienced shoppers looking to buy their first gemstone ring.

On December 17, I placed an order for a “Vintage Inspired Solitaire Cushion Aquamarine Cocktail Ring” from Angara.com. I did look through the list of recommended retailers on pricescope.com, but buying the gemstone and the setting separately seamed complicated to me, and time was running out, so eventually I just bought the ring that looked nice on the picture.

The item was delivered on December 28, and it was given to someone as a new-years present. However, it became immediately clear that the ring had some issues. The main issue was that three of the prongs that were holding the stone were very sharp and protruding. This would make them constantly catch onto clothes and leave scratches on the skin. On January 8 (11 days after receiving the item), I sent the following email to [email protected]:
  • “I recently purchased a ring from Angara (see the invoice below). However, there are two issues with the ring, and I would like to request an exchange. The first issue is that three of the four prongs which hold the gemstone have protruding tips which can grab onto clothes and leave scratches on skin. Apart from the inconvenience, I am concerned that with time, after repeatedly catching onto clothes, the prongs would become "unbent" and the gemstone would fall out. The second issue is that the ring I ordered is half a size too small.
    I was wondering if would be possible to exchange the ring that I ordered for one what is smaller and has smoothed prongs such that you don't feel any sharp edges as you move your finger over the top of the ring?
This email went unanswered for 3 days, at which point I opened an RMA request on the Angara website. The RMA request went unanswered for 21 days! I finally contacted them again over chat on February 1. They said that I can ship them back the item for an exchange, but I would have to pay for return shipping because we live outside of the US. They also said that they can no longer do a refund because it has been over 30 days since the purchase date! There was absolutely no attempt at an apology for ignoring my email and RMA request!

I think the most painful outcome of this ordeal has been the realization that the only time a company would be so strongly opposed to accepting returns is when their product is close to worthless and the markup is huge. Why else would they risk an angry customer? They would not even have had to cover the cost of shipping, since for international orders they would deduct the cost of shipping from the refund amount! It seems that there are not too many fools out there who are willing to buy from Angara, and when they catch someone, they don’t want to let them off the hook...

I considered going to a specialist to receive an appraisal of the ring. Then, if the ring was deemed to be of low quality, maybe I would have more success requesting a refund? The Angara website does mention the “110% Refund Policy”, but reading closer I noticed that they say “we will refund up to 110% of the purchase price if an accredited [...] up to a dollar amount of $250.” This basically means that if someone pays for a $20k diamond and they send them a piece of glass, they would only be liable for $250!

Looking at other reviews on the internet, it seems like I am not the only person who feels like they have been scammed. Here are some of the quotes from people complaining to the Better Business Bureau (https://www.bbb.org/us/ca/los-angeles/profile/jewelry-stores/angaracom-1216-100082531/complaints):
  • “Company refuses to refund returned merchandise.”
  • “I inquired about returning a ring I bought online and no longer get a response by e-mail.”
  • “Was sent a defective product. They won't uphold Lifetime Warranty.”
  • “Ring was a piece of garbage, now they want to discuss "better" rings for more of a price. [...] COMPLETE WASTE OF MONEY. [...] After less then 3 months of her owning this ring the stone started to go transparent.”
  • “Angara sent the wrong item and accused me of lying about the item.”
And another review on facebook confirming my concerns about the quality of the ring (https://www.facebook.com/pg/angarajewelry/reviews/):
  • “A disaster of a business. Basically it’s a scam. My ring arrived and appeared beautiful (aquamarine gem with halo of diamonds) . Lots of compliments. A few weeks later it started to seem a little duller and I noticed a purple ish line down the middle of my aquamarine gemstone. As time went on that line got bigger and bigger and became transparent. You could see my finger through the blue aquamarine and the diamonds were dull.”
At this point, I know that I will never be able to undo this mistake and get my money back. But I hope that this review will detract other people from losing their money to Angara.com in the future.
 
Last edited:

acidrunner

Rough_Rock
Joined
Mar 18, 2018
Messages
3
Thanks for the suggestion JPie. I will contact my credit card company.

But since it's been more than 30 days since I placed the order, and I am currently in possession of the item, I am not sure how I charge-back would work? The credit card company would need to have a way to confirm that I am shipping back the item?
 

JPie

Ideal_Rock
Premium
Joined
Feb 12, 2018
Messages
3,497
Thanks for the suggestion JPie. I will contact my credit card company.

But since it's been more than 30 days since I placed the order, and I am currently in possession of the item, I am not sure how I charge-back would work? The credit card company would need to have a way to confirm that I am shipping back the item?
You can call your credit card company and see what they advise. You might be able to dispute the charge since the merchant failed to process your request for a return in a timely manner.

Alternately, some cards offer return protection, meaning that they will refund you themselves, though there's usually a cap to how much they'll cover.

Good luck and I hope you get your money back!
 

Lykame

Brilliant_Rock
Joined
Jun 1, 2018
Messages
1,415
I agree. You have documented evidence of an issue that you contacted them about within the return period. Full stop. It is their issue they did not respond, not yours. I would send them a strongly worded email to that effect and that you expect the matter to be fully resolved to your satisfaction. I don't know where their head office is but I would copy in the head office.

I would also open a case with your credit card company.

This makes my blood boil. :angryfire: You are fully within rights to get your money back. Wouldn't even think about an exchange with their attitude.
 

lovedogs

Super_Ideal_Rock
Premium
Joined
Jul 31, 2014
Messages
11,374
I agree. You have documented evidence of an issue that you contacted them about within the return period. Full stop. It is their issue they did not respond, not yours. I would send them a strongly worded email to that effect and that you expect the matter to be fully resolved to your satisfaction. I don't know where their head office is but I would copy in the head office.

I would also open a case with your credit card company.

This makes my blood boil. :angryfire: You are fully within rights to get your money back. Wouldn't even think about an exchange with their attitude.
All of this
 

lmyracle

Shiny_Rock
Premium
Joined
Feb 8, 2018
Messages
258
I've always wondered about them so good to know and I'm sorry you've had such an awful experience. I would totally dispute it with my credit card. You have the documentation where they were contacted and you did your due diligence. They'll back you, I'm sure. Good luck!
 

GeauxGirl

Rough_Rock
Joined
Oct 13, 2018
Messages
19
Wow. I’m sorry you had such a terrible experience. I definitely considered them when ring shopping in the fall; I’m glad I found my dream ring elsewhere and stayed away. I hope your credit card company will make this right.
 

Angara.com

Rough_Rock
Trade
Joined
Feb 9, 2019
Messages
5
I know that this review will come as no surprise to most people here, but I still think that it may be useful to the less experienced shoppers looking to buy their first gemstone ring.

On December 17, I placed an order for a “Vintage Inspired Solitaire Cushion Aquamarine Cocktail Ring” from Angara.com. I did look through the list of recommended retailers on pricescope.com, but buying the gemstone and the setting separately seamed complicated to me, and time was running out, so eventually I just bought the ring that looked nice on the picture.

The item was delivered on December 28, and it was given to someone as a new-years present. However, it became immediately clear that the ring had some issues. The main issue was that three of the prongs that were holding the stone were very sharp and protruding. This would make them constantly catch onto clothes and leave scratches on the skin. On January 8 (11 days after receiving the item), I sent the following email to [email protected]:
  • “I recently purchased a ring from Angara (see the invoice below). However, there are two issues with the ring, and I would like to request an exchange. The first issue is that three of the four prongs which hold the gemstone have protruding tips which can grab onto clothes and leave scratches on skin. Apart from the inconvenience, I am concerned that with time, after repeatedly catching onto clothes, the prongs would become "unbent" and the gemstone would fall out. The second issue is that the ring I ordered is half a size too small.
    I was wondering if would be possible to exchange the ring that I ordered for one what is smaller and has smoothed prongs such that you don't feel any sharp edges as you move your finger over the top of the ring?
This email went unanswered for 3 days, at which point I opened an RMA request on the Angara website. The RMA request went unanswered for 21 days! I finally contacted them again over chat on February 1. They said that I can ship them back the item for an exchange, but I would have to pay for return shipping because we live outside of the US. They also said that they can no longer do a refund because it has been over 30 days since the purchase date! There was absolutely no attempt at an apology for ignoring my email and RMA request!

I think the most painful outcome of this ordeal has been the realization that the only time a company would be so strongly opposed to accepting returns is when their product is close to worthless and the markup is huge. Why else would they risk an angry customer? They would not even have had to cover the cost of shipping, since for international orders they would deduct the cost of shipping from the refund amount! It seems that there are not too many fools out there who are willing to buy from Angara, and when they catch someone, they don’t want to let them off the hook...

I considered going to a specialist to receive an appraisal of the ring. Then, if the ring was deemed to be of low quality, maybe I would have more success requesting a refund? The Angara website does mention the “110% Refund Policy”, but reading closer I noticed that they say “we will refund up to 110% of the purchase price if an accredited [...] up to a dollar amount of $250.” This basically means that if someone pays for a $20k diamond and they send them a piece of glass, they would only be liable for $250!

Looking at other reviews on the internet, it seems like I am not the only person who feels like they have been scammed. Here are some of the quotes from people complaining to the Better Business Bureau (https://www.bbb.org/us/ca/los-angeles/profile/jewelry-stores/angaracom-1216-100082531/complaints):
  • “Company refuses to refund returned merchandise.”
  • “I inquired about returning a ring I bought online and no longer get a response by e-mail.”
  • “Was sent a defective product. They won't uphold Lifetime Warranty.”
  • “Ring was a piece of garbage, now they want to discuss "better" rings for more of a price. [...] COMPLETE WASTE OF MONEY. [...] After less then 3 months of her owning this ring the stone started to go transparent.”
  • “Angara sent the wrong item and accused me of lying about the item.”
And another review on facebook confirming my concerns about the quality of the ring (https://www.facebook.com/pg/angarajewelry/reviews/):
  • “A disaster of a business. Basically it’s a scam. My ring arrived and appeared beautiful (aquamarine gem with halo of diamonds) . Lots of compliments. A few weeks later it started to seem a little duller and I noticed a purple ish line down the middle of my aquamarine gemstone. As time went on that line got bigger and bigger and became transparent. You could see my finger through the blue aquamarine and the diamonds were dull.”
At this point, I know that I will never be able to undo this mistake and get my money back. But I hope that this review will detract other people from losing their money to Angara.com in the future.[/QUOTE

Hello Acidrunner,
I am seldom speechless! However after reading this...I am shocked and speechless. That being said, Angara is a company that does care about its customers. Jewelry is something someone will own and should cherish forever. We respect that. I apologize for a compounded lack of attention to your concerns. If I had your name and order number I would call you, bring the ring back,and correct anything that is problematic. Buying jewelry should be a happy experience. Please contact me. I am a person of my word and proudly represent a company that is honorable and cares. I do not know how all this slipped through the cracks. I am the customer service manager and my only concern is making you happy and making this right. My email is [email protected]
My direct phone is 646-467-4300. I am in the office M- F from 10am to 7pm eastern time.
Please contact me.
Best Regards,
Barbara Stein, Customer Service Manager
Angara.com
 

Angara.com

Rough_Rock
Trade
Joined
Feb 9, 2019
Messages
5
Hello Acidrunner,
I am seldom speechless! However after reading this...I am shocked and speechless. That being said, Angara is a company that does care about its customers. Jewelry is something someone will own and should cherish forever. We respect that. I apologize for a compounded lack of attention to your concerns. If I had your name and order number I would call you, bring the ring back,and correct anything that is problematic. Buying jewelry should be a happy experience. Please contact me. I am a person of my word and proudly represent a company that is honorable and cares. I do not know how all this slipped through the cracks. I am the customer service manager and my only concern is making you happy and making this right. My email is [email protected]
My direct phone is 646-467-4300. I am in the office M- F from 10am to 7pm eastern time.
Please contact me.
Best Regards,
Barbara Stein, Customer Service Manager
Angara.com
 

Angara.com

Rough_Rock
Trade
Joined
Feb 9, 2019
Messages
5
I know that this review will come as no surprise to most people here, but I still think that it may be useful to the less experienced shoppers looking to buy their first gemstone ring.

On December 17, I placed an order for a “Vintage Inspired Solitaire Cushion Aquamarine Cocktail Ring” from Angara.com. I did look through the list of recommended retailers on pricescope.com, but buying the gemstone and the setting separately seamed complicated to me, and time was running out, so eventually I just bought the ring that looked nice on the picture.

The item was delivered on December 28, and it was given to someone as a new-years present. However, it became immediately clear that the ring had some issues. The main issue was that three of the prongs that were holding the stone were very sharp and protruding. This would make them constantly catch onto clothes and leave scratches on the skin. On January 8 (11 days after receiving the item), I sent the following email to [email protected]:
  • “I recently purchased a ring from Angara (see the invoice below). However, there are two issues with the ring, and I would like to request an exchange. The first issue is that three of the four prongs which hold the gemstone have protruding tips which can grab onto clothes and leave scratches on skin. Apart from the inconvenience, I am concerned that with time, after repeatedly catching onto clothes, the prongs would become "unbent" and the gemstone would fall out. The second issue is that the ring I ordered is half a size too small.
    I was wondering if would be possible to exchange the ring that I ordered for one what is smaller and has smoothed prongs such that you don't feel any sharp edges as you move your finger over the top of the ring?
This email went unanswered for 3 days, at which point I opened an RMA request on the Angara website. The RMA request went unanswered for 21 days! I finally contacted them again over chat on February 1. They said that I can ship them back the item for an exchange, but I would have to pay for return shipping because we live outside of the US. They also said that they can no longer do a refund because it has been over 30 days since the purchase date! There was absolutely no attempt at an apology for ignoring my email and RMA request!

I think the most painful outcome of this ordeal has been the realization that the only time a company would be so strongly opposed to accepting returns is when their product is close to worthless and the markup is huge. Why else would they risk an angry customer? They would not even have had to cover the cost of shipping, since for international orders they would deduct the cost of shipping from the refund amount! It seems that there are not too many fools out there who are willing to buy from Angara, and when they catch someone, they don’t want to let them off the hook...

I considered going to a specialist to receive an appraisal of the ring. Then, if the ring was deemed to be of low quality, maybe I would have more success requesting a refund? The Angara website does mention the “110% Refund Policy”, but reading closer I noticed that they say “we will refund up to 110% of the purchase price if an accredited [...] up to a dollar amount of $250.” This basically means that if someone pays for a $20k diamond and they send them a piece of glass, they would only be liable for $250!

Looking at other reviews on the internet, it seems like I am not the only person who feels like they have been scammed. Here are some of the quotes from people complaining to the Better Business Bureau (https://www.bbb.org/us/ca/los-angeles/profile/jewelry-stores/angaracom-1216-100082531/complaints):
  • “Company refuses to refund returned merchandise.”
  • “I inquired about returning a ring I bought online and no longer get a response by e-mail.”
  • “Was sent a defective product. They won't uphold Lifetime Warranty.”
  • “Ring was a piece of garbage, now they want to discuss "better" rings for more of a price. [...] COMPLETE WASTE OF MONEY. [...] After less then 3 months of her owning this ring the stone started to go transparent.”
  • “Angara sent the wrong item and accused me of lying about the item.”
And another review on facebook confirming my concerns about the quality of the ring (https://www.facebook.com/pg/angarajewelry/reviews/):
  • “A disaster of a business. Basically it’s a scam. My ring arrived and appeared beautiful (aquamarine gem with halo of diamonds) . Lots of compliments. A few weeks later it started to seem a little duller and I noticed a purple ish line down the middle of my aquamarine gemstone. As time went on that line got bigger and bigger and became transparent. You could see my finger through the blue aquamarine and the diamonds were dull.”
At this point, I know that I will never be able to undo this mistake and get my money back. But I hope that this review will detract other people from losing their money to Angara.com in the future.
 

Angara.com

Rough_Rock
Trade
Joined
Feb 9, 2019
Messages
5
Hello Acidrunner,

We just saw your post and although it was several months ago, we replied as soon as we saw it. We are BBB A+, 4.8 on Google reviews, etc. the reviews you quoted are a very small percentage of reviews and unfairly skewed.
Your interpretation of the 110% refund is incorrect - it is the prices paid plus 10% (up to $250 in ADDITION to the price paid) - which is industry leading!
In relation to your return label email/RMA it is not unusual for an email to go to SPAM. It IS IMPORTANT TO SAY THAT IF YOU HAD CALLED US WE WOULD HAVE JUMPED ON THIS. You never called and yet you are unfairly judging us. We have high moral character and would never have ignored you. Angara is an industry leader in hands on going ,above and beyond in customer care --because we care. We are still extending an offer to you to bring your ring back and alter it as requested. I assure you that you will never find a better or more honest company than Angara. YOU NEVER CALLED BEFORE but you can call me now.
My email is [email protected]
My direct phone is 646-467-4300. I am in the office M- F from 10am to 7pm eastern time.

Best Regards,
Barbara Stein, Customer Service Manager
Angara.com
 

JPie

Ideal_Rock
Premium
Joined
Feb 12, 2018
Messages
3,497
Hello Acidrunner,

We just saw your post and although it was several months ago, we replied as soon as we saw it. We are BBB A+, 4.8 on Google reviews, etc. the reviews you quoted are a very small percentage of reviews and unfairly skewed.
Your interpretation of the 110% refund is incorrect - it is the prices paid plus 10% (up to $250 in ADDITION to the price paid) - which is industry leading!
In relation to your return label email/RMA it is not unusual for an email to go to SPAM. It IS IMPORTANT TO SAY THAT IF YOU HAD CALLED US WE WOULD HAVE JUMPED ON THIS. You never called and yet you are unfairly judging us. We have high moral character and would never have ignored you. Angara is an industry leader in hands on going ,above and beyond in customer care --because we care. We are still extending an offer to you to bring your ring back and alter it as requested. I assure you that you will never find a better or more honest company than Angara. YOU NEVER CALLED BEFORE but you can call me now.
My email is [email protected]
My direct phone is 646-467-4300. I am in the office M- F from 10am to 7pm eastern time.

Best Regards,
Barbara Stein, Customer Service Manager
Angara.com
Barbara, forgive my bluntness but you’re really digging yourself into a hole here. Once a customer has opened an RMA request, it is up to your company to process it in a timely manner. If your customer’s emails are going into a spam folder, that’s on you, not them. It is not the customer’s responsibility to call you and remind you to do your job.

As if that weren’t bad enough, your team refused to acknowledge that an RMA was requested in a timely manner and denied a refund.

Now, almost eight months later, you’re blaming Acidrunner and acting like you’ve been done wrong because she tried to warn others of your ineptitude.

For your own sake, you should probably stop posting because you’re looking pretty bad right now.
 

lovedogs

Super_Ideal_Rock
Premium
Joined
Jul 31, 2014
Messages
11,374
Barbara, forgive my bluntness but you’re really digging yourself into a hole here. Once a customer has opened an RMA request, it is up to your company to process it in a timely manner. If your customer’s emails are going into a spam folder, that’s on you, not them. It is not the customer’s responsibility to call you and remind you to do your job.

As if that weren’t bad enough, your team refused to acknowledge that an RMA was requested in a timely manner and denied a refund.

Now, almost eight months later, you’re blaming Acidrunner and acting like you’ve been done wrong because she tried to warn others of your ineptitude.

For your own sake, you should probably stop posting because you’re looking pretty bad right now.
This.
 

chrono

Super_Ideal_Rock
Premium
Joined
Apr 22, 2004
Messages
37,507
In addition, Acidrunner is also no longer active here so I doubt the OP is aware that you are trying to reach out to him/her here.
 

Angara.com

Rough_Rock
Trade
Joined
Feb 9, 2019
Messages
5
@chrono. Thank you so much for letting us know they are no longer an active member.

However, we want every customer to be 110% happy with us. If acidrunner ever comes back on here, or reads the comments, we want them to know we are here to help. Please, please, please, just give us a call, send an email, or contact us by web chat. All we need is the name of the purchaser or the order number. We will refund the total amount of the purchase and pay for shipping back to us, no questions asked. This is very unusual for us, and we need to make this right. Please reach out to us at these channels:

[email protected] Customer service and sales manager
www.angara.com You can just come on chat and ask for me
844-527-4367 Select option 2. If I don't answer, just ask for me. I'm more than happy to help you.

We can't be sorry enough for this situation. Feel free to let us know how to make this right. We never want to come across as confrontational or stand off'ish. I personally apologize if anyone felt this way. This was a one off situation. None the less we have to make this right.
 

Arcadian

Ideal_Rock
Premium
Joined
Sep 17, 2008
Messages
7,479
I guess somebody did an internet search o_O

No real dog in this fight per se, but y'all know this is a consumer board right? and y'all also probably know that screwing over a customer never looks good.

Also, the customer in question left plenty of clues, that internally you should be able to look up, so, maybe you should look through your companies databases (thats if you still have access to them, I certainly hope so?) and see if you could locate an RMA received by someone during the same dates of this complaint. You will likely find your answer there.

But uh....y'all don't look good to do this so many months later...just sayin.
 

whitewave

Super_Ideal_Rock
Premium
Joined
Feb 29, 2012
Messages
10,116
I never prefer to call. If I emailed, did RMA form and also chatted, that is NOT any excuse for your company to drop the ball.

This is on Angara only.
 

voce

Ideal_Rock
Joined
May 13, 2018
Messages
3,967
Not to mention that the OP was not based in the US. Expecting her to call instead of email or use an online form is unreasonable. Nobody wants to rack up long distance (international) phone bills trying to resolve something that does not require a phone call to get resolved.
 

scouty

Brilliant_Rock
Joined
Jan 26, 2019
Messages
744
It's pretty easy to find the review OP left to Angara about this situation (RMA denied, same timeframe) ... why didn't they remedy it at the time when they had direct contact with the customer instead of only offering an exchange as a reply to the review?
 

Arcadian

Ideal_Rock
Premium
Joined
Sep 17, 2008
Messages
7,479
It's pretty easy to find the review OP left to Angara about this situation (RMA denied, same timeframe) ... why didn't they remedy it at the time when they had direct contact with the customer instead of only offering an exchange as a reply to the review?
I think they did a "innanet" search and came up with this. Why it wasn't addressed is beyond me but I can't lie, I peeped their facebook page. well.... its not all bad but the bad that there? All I can say is good on them that they actually left it there.
 

Rose-gold-or-bust

Shiny_Rock
Joined
Aug 7, 2019
Messages
314
Every company will have some customer service mishaps and without the original poster coming back with more info, will really don’t have a lot to go on here.

For what it is worth, I’ve purchased a few things now from angara and may buy more in the future. If you want lab reports and to be able to compare individual stones, this isn’t your place, but if you don’t care to have reports and stats on every item you buy, it is worth a look. Their shipping and customer service has been top notch for me, but I have never had to return anything either. I collect earrings and I’m trying to get something in every gem stone and I just don’t care to do the research and custom setting route for every purchase.
 
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