notdocyet
Rough_Rock
- Joined
- Jun 3, 2003
- Messages
- 23
Hi,
I have not posted here in ages but I really need some help. My sister received a stunning engagement ring a little less than 6 months ago from BlueNile.com. It is a platinum setting with vertical baguettes and a round center diamond. Her fiance really went over his budget to get her something that she loved.
Now (less than 6 months later) two of her baguettes are chipped. They refuse to replace them, stating when the ring was purchased it was in good quality and they stand behind their products. They have a 90 day warranty. She is devastated. She never wears her ring to clean, she is a teacher so there is nothing excessive there. BlueNile now is saying the particular setting very fragile.
We both feel that if that were the case then it should have been noted somewhere for consumers to see. They are thinking of trying to sell the ring she loves and then buy a new ring "because we can''t afford to replace the diamonds every six months"
The customer service representative they are dealing with is checking to see if they can possibly return it, or perhaps put it in another setting. She understandably does not want another setting from a company she does not trust. They are checking with the insurance policy they took out to see if it will be of any assistance. She is afraid that if they repair it this time and it keeps chipping that their rates will increase ect.
Is BlueNile responsible at all? What is the best option in this case? Any advice or information would be really helpful. And sadly be careful if buying from bluenile. Thanks in advance.
I have not posted here in ages but I really need some help. My sister received a stunning engagement ring a little less than 6 months ago from BlueNile.com. It is a platinum setting with vertical baguettes and a round center diamond. Her fiance really went over his budget to get her something that she loved.
Now (less than 6 months later) two of her baguettes are chipped. They refuse to replace them, stating when the ring was purchased it was in good quality and they stand behind their products. They have a 90 day warranty. She is devastated. She never wears her ring to clean, she is a teacher so there is nothing excessive there. BlueNile now is saying the particular setting very fragile.
We both feel that if that were the case then it should have been noted somewhere for consumers to see. They are thinking of trying to sell the ring she loves and then buy a new ring "because we can''t afford to replace the diamonds every six months"
The customer service representative they are dealing with is checking to see if they can possibly return it, or perhaps put it in another setting. She understandably does not want another setting from a company she does not trust. They are checking with the insurance policy they took out to see if it will be of any assistance. She is afraid that if they repair it this time and it keeps chipping that their rates will increase ect.
Is BlueNile responsible at all? What is the best option in this case? Any advice or information would be really helpful. And sadly be careful if buying from bluenile. Thanks in advance.