by Tate25 » Dec 3, 2014 This is my first time posting but I wanted to share my experience with dealing with a Chinese company called Changxing Jewelry also trading as sister ebay stores ID: jewelryhoo2, jewelryhoo, changxingjewelry, leejewelry, jewelryhoo-custom-design, nicolejewelry2012. I received a quote for $640 from Changxing Jewelry to manufacture a ring (from a photo I sent them and attached many times during the emails that went back and forth) using my gems (a tanzanite and two diamonds). It was a very simple design. A tanzanite with a diamond each side which I provided and a large shank width 12-15mm wide. I was told it would be 10grams of gold to make the ring but when I had agreed and posted my gems, they close to doubled the amount of gold and increased the labour to $940 USD. I was told that there was no way of knowing from a photo of a ring how much gold was involved. I spoke to a reputable Jeweller I'd worked with a few times in Australia and he said a good Jeweller should know the amount of gold within 20% (plus or minus). This was close to double the grams of gold and an increase of 32% in overall cost. When asked to reduce the amount of gold by decreasing the width of the shank and revert to previous labour cost (no change had occurred in overall design so labour shouldn't have increased), they didn't want to do the job and said they'd return my gems. This was my Christmas present from my family and its too late now (4 Dec 2014) to get another jeweller to create the ring. I'm so disappointed! I also found communication to be very poor with lengthy delays to emails even after following up many times to get a response. I asked them to provide a quote on 20 September 2014, to allow plenty of time before to have the ring returned prior to Christmas and received a response from them and quote on 18 October 2014, despite numerous emails (4) requesting they respond. I confirmed the price of $640 (I thought it was AUD as no currency was mentioned but found out later it was actually USD which means an increase in cost) and the amount of gold 10grams (18k), before sending the gems on 20 October 2014. To be told on 29 November 2014, when they have my gems and so close to Christmas that they don't want to do the ring is unprofessional and the sign of a poor company. Reading between the lines, I think they are too busy and have too much work but they should have recognised this and not agreed to do the ring in the first place if this is the case. I asked for them to pay my original postage cost from Australia to China given the circumstances and they have cheekily suggested I should pay $35 for a CAD drawing and for the cost of their postage of my gems back to me!! At no stage did I say I didn't want the ring done, they decided they didn't want to do the ring any more! By the way the Changxing Jewelry website says the CAD drawing should take 2 days and instead it took 13 business days and only after much pressure from me. All up very unimpressed and wouldn't deal with the company again. I asked them to post my gems and provide a tracking number 1/12/14 and still waiting for a response (4/12/14). Not sure now if I'll even get my gems back. If I don't will be writing another review!!