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Bummed

SparklySue

Rough_Rock
Joined
May 10, 2009
Messages
47
I just got my James Allen tennis bracelet today!
But it won’t close. The clasp is supposed to slide I guess, but it just won’t go. I’m going to send it back. I’m just so bummed.

I wonder if I can buy something else? Meaning if I see something else due to the Black Friday sale? This isn’t my fault it’s who ever Inspected it didn’t close the bracelet to see if it worked!
Ugh

Sue
 

musicloveranthony

Brilliant_Rock
Joined
Feb 1, 2014
Messages
741
I just got my James Allen tennis bracelet today!
But it won’t close. The clasp is supposed to slide I guess, but it just won’t go. I’m going to send it back. I’m just so bummed.

I wonder if I can buy something else? Meaning if I see something else due to the Black Friday sale? This isn’t my fault it’s who ever Inspected it didn’t close the bracelet to see if it worked!
Ugh

Sue

They should replace the product with a direct replacement
 

seaurchin

Ideal_Rock
Joined
Nov 2, 2012
Messages
2,383
I just got my James Allen tennis bracelet today!
But it won’t close. The clasp is supposed to slide I guess, but it just won’t go. I’m going to send it back. I’m just so bummed.

I wonder if I can buy something else? Meaning if I see something else due to the Black Friday sale? This isn’t my fault it’s who ever Inspected it didn’t close the bracelet to see if it worked!
Ugh

Sue

Are you sure you're trying to close it right? I'm asking because you said you "guess" it's supposed to slide. If it's like a pearl strand clasp, you might need someone to show you how to operate it. I did, anyway. Can you post a pic of it, if you're not sure?
 
Last edited:

prs

Brilliant_Rock
Premium
Joined
Dec 26, 2017
Messages
1,658
Are you sure you're trying to close it right? I'm asking because you said you "guess" it's supposed to slide. If it's like a pearl strand clasp, you might need someone to show you how to operate it. I did, anyway. Can you post a pic of it, if you're not sure?

+1
We bought a diamond bracelet at an auction, but when we got it home we couldn't get it to close.

We decided to take it to David Klass to see if they could fix it. Amy "fixed it" in two seconds, we were pressing in the wrong place!!! :eek-2::eek-2:
 

SapphireStyle

Shiny_Rock
Joined
Jan 12, 2012
Messages
334
I have a James Allen tennis bracelet. There is a little safety bar on the back of the part that slides in - make sure it is open before you try to push the little pin in. Having said that, I found that the safety clasp wasn't keeping the bracelet well closed and I had my jeweller attach another little safety lever on the side for piece of mind.
 

Daisys and Diamonds

Super_Ideal_Rock
Joined
Apr 30, 2019
Messages
13,047
Hope you got this sorted

Bracletes of all kinds seem to be real bast*rds to get on and off
i was trying a wee cheapie on at the mall jewler the other day and afterwards i asked her to help me do up the one i had worn that day - (mum's silver pearl one) and she had trouble working out how the catch worked
 

DAF

Shiny_Rock
Premium
Joined
Jan 7, 2012
Messages
497
I'm bummed with James Allen. I wanted to take advantage of their 25% off sale and purchase a yellow gold tennis bracelet. Unfortunately, I need longer than 7.0" and they told me that that was all that was available.
 

SparklySue

Rough_Rock
Joined
May 10, 2009
Messages
47
Ok all sorry I’m just seeing this, I still have the bracelet. I am going to attach a pic here in a second. Maybe I’m not doing something right???

Sue A4868AEA-7A86-4683-AC48-FBCC6468E2E6.jpeg 02EEAD25-B6AA-4B59-B538-1DEE7C13B01D.jpeg 9921A743-F10B-4587-AE43-2EEC62292E7B.jpeg 15812FBB-2170-4B3B-B041-5CDB8699A808.jpeg
 

lulu_ma

Brilliant_Rock
Joined
Sep 9, 2020
Messages
1,638
Hi @SparklySue you have to open up the clasp (unhinge it)

Here’s a couple of pics to illustrate. Hope this helps:)
 

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SparklySue

Rough_Rock
Joined
May 10, 2009
Messages
47
I have a James Allen tennis bracelet. There is a little safety bar on the back of the part that slides in - make sure it is open before you try to push the little pin in. Having said that, I found that the safety clasp wasn't keeping the bracelet well closed and I had my jeweller attach another little safety lever on the side for piece of mind.

I just found it. Omg I’m so stupid.
What size is your bracelet?
 

SparklySue

Rough_Rock
Joined
May 10, 2009
Messages
47
Got it!
is it ok to wear with my James Avery bangle? Too funny. James Allen meet James Avery LOL
 

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lulu_ma

Brilliant_Rock
Joined
Sep 9, 2020
Messages
1,638
Yay! Looks lovely on you! My bracelet is from a local jeweler-4 carats:)
 

SparklySue

Rough_Rock
Joined
May 10, 2009
Messages
47
Got it!
is it ok to wear with my James Avery bangle? Too funny. James Allen meet James Avery LOL
Yay! Looks lovely on you! My bracelet is from a local jeweler-4 carats:)

thank you! So next question is, why is it so hard to take off? Do you wear yours to bed and shower? It’s 2 carats. That’s enough for me I think. But dang I had to grip it hard to get it off. I guess I’m worried about damaging it?
 

lulu_ma

Brilliant_Rock
Joined
Sep 9, 2020
Messages
1,638
It will get looser as you take it on and off.

I always take off my jewelry-can’t sleep with it one.

I think it should be ok with your bangle? The diamonds may scratch the bangle a bit…
 

prs

Brilliant_Rock
Premium
Joined
Dec 26, 2017
Messages
1,658
Got it!
is it ok to wear with my James Avery bangle? Too funny. James Allen meet James Avery LOL


thank you! So next question is, why is it so hard to take off? Do you wear yours to bed and shower? It’s 2 carats. That’s enough for me I think. But dang I had to grip it hard to get it off. I guess I’m worried about damaging it?

First of all you have to swing that hinged safety bar back out. Then you have to press on the button circled below to disengage that little slot included in the circle. Sometimes playing with the angle of pull will suddenly cause it to come free.

15812FBB-2170-4B3B-B041-5CDB8699A808 (2).jpeg
 

dk168

Ideal_Rock
Premium
Joined
Jul 7, 2013
Messages
9,240
I just found it. Omg I’m so stupid.
What size is your bracelet?

Glad the issue is resolved, as I hate to think JA would send you a defective bracelet!

This type of closure is not that common, so don't be hard on yourself.

Enjoy your bracelet.

DK :))
 

dk168

Ideal_Rock
Premium
Joined
Jul 7, 2013
Messages
9,240
BTW, when I was approving the CAD for my own tennis bracelet, I asked why the clasp did not have safety catches on both sides, to be informed they were to be added on AFTER the cast of the bracelet has been made, DOH!!! :oops2:

DK :lol-2:
 

blingmeupscotty

Brilliant_Rock
Joined
Dec 12, 2016
Messages
606
do NOT feel stupid.. you know how many times we have ALL done this? LOL glad you love it!!!
 
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