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Rockdiamond

Ideal_Rock
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Joined
Jan 7, 2009
Messages
7,988
This freaked me out today.
The phone rings, and a guy asks to speak to David.
"That's me", I answer.
"I'm calling from Google maps to find out your hours on Christmas day."
So I ask the guy "where are you calling from?" ...I wanted to know which google office he was in.
"I'm calling from Google maps"
" Is this a person, or a computer" I ask- and honestly, I could not tell which it was.
"I don't understand your question" answered what I now understand, was the computer.
We're so screwed here......I mean you can't even tell if it's a human or a robot on the phone......
 

OoohShiny

Ideal_Rock
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Joined
Apr 25, 2014
Messages
6,720
Welcome to the future!! :shock:
 

winnietucker

Brilliant_Rock
Joined
Jan 4, 2019
Messages
582
They talk about this at my job but with chat functions. Their goal is replace workers with AI that can mimic human conversation so well that you can’t tell the difference. I think it’s something they’re already doing. Phone is def different but I know it’s something they’re working on making 100% before rolling out. It’s the future!
 

Rockdiamond

Ideal_Rock
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7,988
I feel so old....but I prefer the past......in this regard, anyway.
If I had just answered the question, I would never have known it was not a human.
The comforting part is that by asking a few questions, I was able to figure it out.....
 

telephone89

Ideal_Rock
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Aug 29, 2014
Messages
3,524
Are you confident it was even google? I feel like there are a lot of spam callers who use that as an opener. So it could have been a real person, but not a real google person?
 

Rockdiamond

Ideal_Rock
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Messages
7,988
I do believe it was Google- this wasn't the first time I've gotten the call- they called the week before Thanksgiving asking the same thing- holiday hours.
That call, I just answered normally and didn't really think twice.

I know that when I use Google maps, the hours of a business are a huge bonus......which would make sense as to why they are doing it.
Of course, they're only making a couple billion a year- so sparing the funds it would take to have actual humans do this would put them on welfare......( sarcasm icon)
 

the_mother_thing

Ideal_Rock
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Joined
Mar 2, 2013
Messages
5,861
I don’t think I would answer that question - human or computer - without verifying somehow the caller was in fact who they stated. They could be trying to case your business for break-in; and while I understand you have some ‘protection’ in that regard given your location, still ... :snooty:
 

Rockdiamond

Ideal_Rock
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7,988
Awww- that's so nice of you to look out for us MOT!!
There's different concerns as a business.
If someone asked what time I'm getting home or what time I intend to leave, I'd be super suspicious....
But for a business- dispensing opening and closing times is crucial.

Thankfully, we're in a super secure building.

But in general- probably 60% of the times the phone rings, it's a junko call. I have decided that immediate hang up, and not getting angry that this is our current reality work best- but again, this is a business. Different considerations than personal life.

Actually- many people I know no longer keep a "home phone" for these reasons
 

baby monster

Ideal_Rock
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Jul 2, 2007
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3,626
Majority of chat functions on websites are already AI. All those windows that pop-up with "ask us a question" be it a bank, a store or Verizon are AI. If it can't figure out what you want, a real person gets connected.
 

the_mother_thing

Ideal_Rock
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Joined
Mar 2, 2013
Messages
5,861
:wavey:@Rockdiamond I get what you’re saying, and thought about that - that it’s normal for businesses to get those types of inquiries ... but I don’t know of any jewelry business with a retail presence that is open on Christmas Day ... not down here in my neck of the woods anyway, which is why I would find it odd; but maybe that’s common up your way. :confused:

If you operated a restaurant, that would make sense as more restaurants seem to stay open on major holidays. But I acknowledge that I’m probably more skeptical of these things than most people, so just pat me on the head and send me on my way. LOL
 

Rockdiamond

Ideal_Rock
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Messages
7,988
Majority of chat functions on websites are already AI. All those windows that pop-up with "ask us a question" be it a bank, a store or Verizon are AI. If it can't figure out what you want, a real person gets connected.
How about when you get the >
Hi thanks for calling ( xxxoocompany) we recognize your phone number. Please enter your zip code to continue.
Ok
Press 1 for your balance
Press 2 for mailing address
Press 3 if you are wearing yellow underpants
press 6700000 if you're mad!!!
Do you find yourself repeating -
HELP HELP _OPERATOR OPERATOR
on a regular basis??
Mot- good point- there should be a difference between a restaurant and a jewelry store- or other retail establishments.
I'm one of those who loved the days when stores actually closed on holidays....

Apparently the robot that called me didn't feel the same way.....
 

the_mother_thing

Ideal_Rock
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Mar 2, 2013
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5,861
I'm one of those who loved the days when stores actually closed on holidays....
So much ‘ditto’ :clap::clap: I always hate seeing folks who - due to their jobs - are not with their family/friends on major holidays. Granted, some folks may not celebrate, but I also miss the ‘good ole days’ in that regard.
 

Arkteia

Ideal_Rock
Premium
Joined
Nov 3, 2009
Messages
7,497
They talk about this at my job but with chat functions. Their goal is replace workers with AI that can mimic human conversation so well that you can’t tell the difference. I think it’s something they’re already doing. Phone is def different but I know it’s something they’re working on making 100% before rolling out. It’s the future!
I think most chats are done by robots. I suspect that my payroll company is mostly computers and outsourcing now (and I am looking to switch).

How can we humans fight back? How can we check who is who, so to say?

I think computers suck at using profanities.

(Here English speakers are at a disadvantage, as your list of profanities is surprisingly short (remembering George Carlin)).

But since we humans can adjust our language and bend it, I am already coining phrases to treat the robots to.
 

Sunstorm

Brilliant_Rock
Trade
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Feb 5, 2014
Messages
1,521
Creepy and disgusting, scary too.
Maybe I’m really getting old too, may not be very progressive then.
 

missy

Super_Ideal_Rock
Premium
Joined
Jun 8, 2008
Messages
28,743
How about when you get the >
Hi thanks for calling ( xxxoocompany) we recognize your phone number. Please enter your zip code to continue.
Ok
Press 1 for your balance
Press 2 for mailing address
Press 3 if you are wearing yellow underpants
press 6700000 if you're mad!!!
Do you find yourself repeating -
HELP HELP _OPERATOR OPERATOR
on a regular basis??
Mot- good point- there should be a difference between a restaurant and a jewelry store- or other retail establishments.
I'm one of those who loved the days when stores actually closed on holidays....

Apparently the robot that called me didn't feel the same way.....
customer-service-cartoon.gif







Of course there is always the upside...
calvinandhobbesandmachines.jpg
 

Karl_K

Ideal_Rock
Trade
Joined
Aug 4, 2008
Messages
8,786
robot test: Say:
The cat fished at the bank.
 

OoohShiny

Ideal_Rock
Premium
Joined
Apr 25, 2014
Messages
6,720
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