by BrimstoneTwo » Aug 11, 2017 Sorry if this is the wrong place but none of the other categories felt right either. We made an appointment with a bespoke jewelery designer here in London to create an ER setting for our loose RB. This firm was mentioned positively here on Pricescope and since we had no other recommendations, it felt like a good place to start. We made email inquiries, which were seemingly answered by the owner within a day and we set an appointment for Saturday 29 July. We arrived on time and were greeted by a male who simply said hello and asked us to take a seat. I said, "you must be (name of owner)". He only said "no, I am (name)". He did not further clarify his role. We spoke for about an hour with him taking some details, but he was unable to show us many examples of their work as he said he had been having hard drive issues. Our ideas were at the formative stage, with us having brought a few photos of things we like, but also seeking professional guidance as to how additional requirements could be best implemented. He ended up using google to search for examples of his one idea, which he never successfully found, and in the end told us to go across the street to look in another shop. He requested that we send the photos we had in an email to the owner. We left feeling less than impressed. He did not seem very interested in the appointment at all and offered only one idea. We still have no idea what role he plays in the organisation as we forgot to ask. My fiance was ready to find another designer but since we did not meet the owner himself, I thought we should at least give them the benefit of doubt. We composed a detailed email that clarified what we were looking for including multiple photos. This was sent on Sunday 30 July. By Thursday 3 Aug, we had still not heard back from anyone, so I sent an email to the owner asking for confirmation that my email had been received. He replied by the end of the day saying that the person we had met with was away on holiday, and that he (the owner) would send a proposal shortly. This arrived the next day (4 Aug). We responded over the weekend to the proposal with feedback but have again, heard nothing from anyone. Tomorrow is two weeks since our first appointment. So far our email interactions with the owner have been positive when they occur but we seem to have to chase them. If they are so busy that they cannot handle another commission at this point, shouldn't they have said so upfront? Or at least given us a timeline and allowed us to decide if we wished to wait? We weren't expecting overnight service but this seems to be dragging on. Are our expectations unreasonable? We really don't want to start over from scratch but at this point, nothing concrete has been discussed, no designs offered, nothing. Forgive my ignorance, but I thought a bespoke design service included bringing your ideas to an jewelry professional who worked with you to bring them to life in a timely fashion. Please help! I am quite happy to be wrong in this situation but if it's time to throw in the towel and move on, we'd like to know that too.