Do you know which range of diamonds are applicable for the sales?
Since I have been hearing the raves about
BGD, I really want to own one! However, I have been trying to purchase their diamonds since
Black Friday with
no success.
Their platform really sucks.There was one phantom diamond (which cannot be removed from the cart), so I had to cart out that phantom diamond if I am going to purchase anything.
Even after I signed up another account, the same thing happened! The phantom diamond cannot be removed, to top it off, their coupon codes did not seem to work too.
The customer support was not helpful; they took a couple of days to reply (imagine all the good coupons I have missed out during the agonizing wait), with no explanation of what happened even after I have taken the effort to provide screengrabs of all my issues and detailed my frustrations faced with the system.
Also, no apologies for the frustrations I experienced for missing out the good part of the Black Friday sales. All I wanted is a simple diamond pendant, is it too much to ask?
In the end, seeing how terribly upset I was, my husband (a total diamond noob), with the help of
James Allen virtual assistants, managed to purchase a good looking Emerald cut ring (thanks
PSers for helping us make a really beautiful selection, ❤❤ you all!