We arrived in Mumbai (Bombay) on the 12th
of Feb. after our train journey on the Palace on Wheels in North India,
3 kilo’s heavier and ready to buy diamonds. I have tried to capture a
few of the interesting things we have seen around Mumbai.
Drena is standing behind a mobile Disco, available for weddings and
party hire etc. These guys would not fire it up, even though I offered
a tip – business must be good!
cute child in the car next to us was from a very middle class family;
there are more wealthy people in India than the entire population of
Australia. We have been to shopping centers that are just like Western
Malls, and it is apparent every visit that the middle classes of India
When I first visited India as a back packer in 1974
I was unable to stay a whole day in Bombay (as it was called then); it
was just too depressing. There were starving people sleeping everywhere
on the streets and in the morning I am sure that many of them had not
woken up. It was desperate and depressing. But now the economy is
picking up and there seems to be paid work for everyone who is prepared
to work. It seems that even the beggars at the big intersections (as
shown) and around tourist hotels have informal organizations with
‘pimps’ and zones. Apparently there are some benefactors who put on a
meal a day for legitimate beggars, but many people here are upset that
this attracts lazy people who squat under the road overpasses (it never
gets very cold in Bombay); perhaps they are the equivalent of our dole
bludging surfers who move up and down the east coast of Australia as
the weather changes?
at major intersections is very common. I gave the one on the left 10
rupee’s for posing, and the one on the left ran out and nearly got
killed for her piece of the action.
is a shot of the +100 year old Palace section that we stay in. There is
a new glass tower style next door to the right – but the old part has
lovely high ceilings.
plate of a mostly devoured meal was at Trishna – the most amazing fish
restaurant – masala (like Chiken tikka) flavored calamari and a piece
of Skewered Pomfrit fish (like a fat flounder) cooked in a butter black
pepper in a tandor oven. We went back 3 times in a week for these same
2 dishes (and giant prawns and crab). It is a 15 minute walk from the
Hotel. There is also a fab Lebonese place on the top of the new tower 🙂
of the paintings and sculpture in the Taj Mahal Bombay hotel passages
and on our floor. We were very impressed with the art in Delhi too.
Diamond Buying Office
buying room – it is about the size of a large toilet or a small
bathroom, and doubles as a dining room as we can see with Drena and
Tony, the GM of the chain-store she works for, with the guy who heads
the sales office of this company. They originally were Argyle
Sightholders, and then became clients of BHP as well. So the diamonds
we buy from them are Argyle champagne (now wholly owned by Rio Tinto)
and Rio’s DiaVik white diamonds and their new African mine (can’t
remember the name??). They track each diamonds origin, so we know if
the stone is Canadian and from which mine etc. They have also
subscribed to the Canada mark program.
we are in another suppliers office– there must have been about 3 or 4
kilos of diamonds in each bag. At 5,000 carats per kilo – that is a lot
of diamonds. They are all very cheap TLB (TopLightBrown) small goods.
This company produces about what is on the table each day!!!
Opera House Diamond District
streets around the diamond market (opera house district) where all the
brokers or couriers hang out – you can see one deal being done in the
street in front of a 5 star restaurant. Yes it is diamonds, not drugs.
There is also a shot of some after market wiring in an adjoining
A jewelry counter in a department store – just like a cosmetics counter
in a regular department store – there were 7 brands with a showcase or
2 each and 14 staff – 2 for each company. They were not happy about us
taking the photo. Not a lot of business going on. The jewels are all on
consignment and the staff are employed by the jewellery manufacturer.
manufacturers are all diamond companies – as the companies have grown,
they have opened jewellery manufacturing divisions. Many are set up in
the SEEPZ district near the airport; this is a duty free zone and the
latest tools and equipment are used in state of the art factories. Most
budget priced US jewellery comes from here (although China is growing
too). Naturally many of these companies would like to establish a brand
presence here in India for their own prestige and as part of the
requirements of De Beers, Rio and BHP – that they establish downstream
markets and alliances rather than the earlier practice of selling their
polished goods on open bourses in Antwerp etc. Sales on a bourse are
like shares – buyers and sellers work through brokers and never know
each other; this means there can be no value adding by manufacturers
finding out their customers specific requirements and fulfilling them.
But from what we have seen so far the Indian ‘branding’ is a copy cat
business model leaves a lot to be desired. The sales people are nice
kids, but have no idea about jewellery or how to sell. The styles are
all almost identical – no company seems to be prepared to differentiate
themselves – but then I guess that is the Asian way.
a week of buying in Mumbai, Drena and Tony flew off to Bangkok trade
fair. I finished off a bit of buying and did an interview with one of
the local trade mags before heading to Surat, 4 hours train ride north,
to where all the diamonds are cut.
This was my third time to Surat to work with Mr. Janak Mistry, CEO of Lexus.
Janak makes diamond manufacturing machines and designs factory
processes. Janak and one of the manufacturers who attended the IDCC
diamond cut conference that we hosted in Moscow. Kishor came down to
Mumbai with Janak and the three of us went to a presentation by GIA
president Bill Boyajian (center left with the shorter Martin Rapaport
to his right). There was little news in the presentation. Bill was
rather shocked to see me, Martin was pleasantly surprised; “what’s the
cut geek from down-under doing here?”. Later we caught the 11.30pm
sleeper train to Surat and I arrived at the Horrid Day Inn hotel at
4.30am for a nap before pick up at 10.30am.
people napping at Bombay Central railway station, and a rain cover over
a shopping center, then the new Lexus head office and factory (the 3rd
above is Janak and below is younger brother Uptal (computers). Below is
the youngest brother, Kamal (optics), who is working on Sergey’s latest
OctoNus® product. Helium Rough is the newest scanner that can identify
the size and location of inclusions in rough diamonds and plan for
cutting around them to produce higher clarity diamonds. The machine was
being tested and has the cover off. I have deliberately blurred the
image unfortunately because this technology is top secret.
shot on the right shows a diamond model (brown) on the scanning table.
When the polished diamond model(s) have been planned the black circular
light thing between the diamond and the screen is a high power laser
that burns a small line all around the stone so the sawyer knows where
to cut the stone (most diamonds are sawn and 2 polished diamonds are
produced from the 2 halves).
we can see a rough stone that has been planned using Helium Rough. Two
rounds are to be cut around the tiny inclusions. After sawing, the
stone would be put on a machine like this one, an auto bruter, which is
a type of lathe that has 2 diamonds mounted on the ends of the small
steel shafts in very bottom of the top left photo. They are then
profiled and shown enlarged on the computer screen above. They are
ground on each other until they are fully rounded. Janak is the main
supplier of auto-bruters in Surat. Part of his philosophy is to
specialize in machines that have computer guidance. These are all
hooked into one huge LAN network that enables management control of
each step of the polishing program. Sergey’s scanner planners are
designed with this process control system in mind.
bruting, Lexus customers use an auto blocker (the next side and plan
photo’s), This computer controlled machine polishes the main facets on
4 diamonds at a time – each is held on 4 heads that sit on one
polishing wheel. Next the stone goes to a hand polisher or
Brillianteer, who polishes the final facets and makes precision
adjustments using the scanner image shown that is equipped with
DiamCalc and ideal-scope software so they can see how the final stones
light return and leakage will look after polishing.
above is some experimentation with the new Rapid Ideal-Scope capture
set up, some of the Lexus team, the lower ground factory floor, and
Janak at work at his desk. The office is very slick and he insists we
use the lift; after all that is why they have it for just 3 floors!
an average day Janak gets many clients asking for specialist help and
assistance. Since he is a formally trained engineer (in Germany) and
well experienced now in the diamond industry, he is often called upon
to solve problems. These two guys had bought the 4 sawn pieces of two
rough diamonds for a consultation. 3 of the pieces had developed large
inclusions after sawing and they were trying to find out why. Janak
showed them a polariscope – a standard gem instrument for checking if
there is stress in diamonds. There was no stress in the 3 that had
developed inclusions after sawing – but the one that had not did have
the tell tale ‘tatami patterns’. Janak explained that the inclusions
that appeared were the result of a release of the stress – and that is
why the ? with no new inclusions still had its stress color patterns
showing up. The answer is to laser saw (burn) so there is no mechanical
stress, or cleave (break) the stressed stones parallel to the plane
(octahedral) that contains the stress.
This is a 15ct D IF Hearts and Arrows that was polished while I was in
Surat. And next are a series of photo’s of different factories all
mixed up for anonymity. What you very quickly learn in this place
however is the amazing thirst for knowledge and ways to improve
anything and everything. That is why De Beers recently upset Belgian,
New York and Israeli cutters and gave so much more of its rough
business to Indian manufacturers. These guys are ‘manufacturers’ – they
are not ‘cutters’ or ‘polishers’.
The thirst for new
technology and machinery led one manufacturer who was not satisfied
with an 18 month wait for a German machine, to simply buy 51% of the
company. There are companies with Ramon spectrographs,
spectrophotometers and all the lab gear for detecting synthetic and
HPHT treated diamonds. There are grading rooms set up with the very
best microscopes and intensively trained staff for grading Flawless and
VVS1 diamonds using the HRD method; these guys do only 4 to 6 stones a
The 2 ‘blocked out’ diamonds in the stone paper have been
sawn with a state of the art new laser saw. The black is carbon from
the vaporization burning process. Underneath the black are nice
diamonds that now just need polishing or as we say ‘brillianteering’.
leading manufacturer is into minimalist architecture; he read and
researched the styling extensively himself and built a factory with no
painted surfaces in the building.
This is one of the first of the new factories built in Surat.
This last factory is run by the only person in Surat with an espresso coffee maker 🙂
of these companies are De Beers Sightholders, i.e. they go to London
every 6 weeks to collect a shoe box full of rough diamonds, assorted as
best as De Beers can, to share out the desirable and the not so
desirable rough diamonds from their mines and those of the mines that
are sold through their ‘co-operative’ (30% and 20% of the worlds
Remember that 110 years ago De Beers
was originally founded by Cecil Rhodes (as in Rhodes Scholars and
Rhodesia) as a miners co-operative. Around 1,000 miners were working
the on Big Hole and being ripped off by the European buyers. It was
only in the 1930’s depression, that the vision of Sir Ernest
Oppenheimer led to his purchasing the shares from the miners families;
they did not have the guts or belief in diamonds to fund the continued
buying of rough. The other investors did not believe the market would
rebuild for many years. Oppenheimer did the classic thing – made a big
punt – and had to make it work. Within a decade he had employed top
advertising and PR guru’s and who came up with the famous line – “A
Diamond is Forever”. The rest is of course history. BTW the name De
beers came from the name of the farm that the Big Hole was found on.
There was never a Mr. & Mrs. De Beers.
spent some time working with manufacturers who are interested in making
Princess cuts for the new AGS 0 ideal-cut standard. Here are some
photo’s of some stones produced shortly after my visit to the new AGS
spec’s that I delivered to a number of manufacturers for AGS. The first
2 are real photo’s. The next 2 are computer generated by DiamCalc from
Helium scans. The last one is a DiamCalc using the AGS’s new ASET scope
that you will be hearing a lot more about.
Here are some factory shots
you drive around you see all sorts of strange things. This was not so
unusual, two guys riding on a Tuk Tuk piled high with fabric (the other
major product from the industrial Surat). We were just behind this Tuk
Tuk at a narrow round-about intersection, when I noticed one of these
guys nearly fall off. To save himself, he jumped off onto a similarly
laden mini truck, regained his balance, and then jumped back on to his
vehicle. Neither vehicle slowed down.
Another new factory being built – I doubt Aussie or US builders would do this.
took these 2 photo’s on the last day in Surat at the Horrid Day Inn.
The clocks show the ‘not quite right’ (NQR) aspects of India. The other
is a ‘stitch’ photo from the room window.
visited many other companies with older facilities (who are building
new beaut factories too) that I had visited once or twice before in
2003 or 2004. We discussed many Cut and marketing related issues. I had
for instance visited many of their marketing offices in Mumbai and in
some cases had asked for stones that exhibited various effects of
painting and digging minor facets to be sent to Surat for discussion.
Many of these companies are preparing to put Gem Adviser files and
ideal-scope and realistic photo images on to their B2B sites. This will
make it easier for consumers to know the diamond’s cut quality. Maybe
retailers too will catch on? Some of the firms are also interested to
use the ideal-scope sales system in their Indian stores. Of course
there was more – but I would have to kill you if I told you.
is the only person who I will name and photograph. Siddhartha is our
star diamond cut student. He first learned about the ideal-scope and
DiamCalc from Janak and has crawled all over Ideal-scope and MSU
websites. I first met him 2 years ago and he was the nominated
spokesperson and on all the panels at the IDCC conference in Moscow
Siddhartha developed a system for the Brillianteer’s
where they plan the stone using a profile scan like the one shown here.
They decide on the most efficient proportions for the best yield, and
then they must choose one of 16,000 sets of parameters to vary either
the crown, pavilion or table sizes. These 16,000 combinations of
proportions will achieve 97% or better light return as defined by
DiamCalc. This of course means the stones will all look great through
the ideal-scope. I know that this is true because for the first time
ever, when I visited their Mumbai office I bought every stone in a
parcel (about 20 stones). This is the first time I have ever seen a
parcel where I could not reject a single stone for cut quality with the
He is turning out diamonds with altered minor
facets in a way pioneered by one of the most expensive brands in USA
and Japan. As they say in marketing school – relying on product quality
as a point of differentiation is a bad business model. The other part
of this story that makes me particularly happy; most of the business of
this firm is 90% lower end off colour lower clarity. These are the
goods that do not get certified and often end up in the Mall’s and
chain stores of the world. My crusade to improve diamond cut quality
has always been more intent on improving the average end of the markets
diamond beauty. Many Pricescope discussions center around the
definition of super ideal and super doper ideal cut diamonds. Trying to
squeeze an extra 1% or 2% more life and fire out of each diamond has
never been my goal. I am very happy now; I believe about close to ? of
the worlds diamonds are now cut to a very acceptable standard. Given we
started at around 90% being lousy – we have really come a long way in
just 6 years.