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 WF lifetime Guarantee and policies

P:  7/24/2008 1:51:28 PM  
first123
first123

Rough Rock
Total Posts: 81
Last Post: 11/10/2008
Member Since: 6/18/2008
 

I had been really skeptical about buying online.  It wasn't until I spoke with Brian at WF yesterday that I was truly confident about my purchase.   They have a few policies that I did not know about and I wish I had known bc it would have taken a lot of the stress out of this process.  I'm sure many other PS vendors have similar policies in place but I will point out a couple that I loved for newbies like myself who are on the fence about buying online:


    For the lifetime of the ring you can send it back to be serviced (free)
    If for example a stone falls out of a WF pave setting you can send it back to be replaced (free)
    You can upgrade the stone and get 100% credit for what you paid for your original stone (free)
    You can send the ring back for cleaning and a "100,000 mile tune-up" at any time (free)


As Brian put it, they will basically take care of your ring for life at no additional cost.  


When I first came to this forum I thought every member was in some way employed by WF or GOG because of all the nice things that were said about those companies.  Now I realize it is the business practices and the quality of their products that has earned them such a flawless reputation amongst diamond enthusiasts.

Oh and not to mention it's nice to save a few 1,000 $s every once in awhile compared to B&M prices.




Posted:  7/24/2008 1:51:28 PM

 There are 7 replies to this message.  There are 7 replies on this page.

P: 7/24/2008 3:38:41 PM
denverboy
denverboy

Cut Rock
Total Posts: 220
Last Post: 2/5/2009
Member Since: 7/10/2008
 
i may be making a WF purchase soon, so good to hear. 

How many WF customers send it back to them for polishing and pay for shipping/insurance vs going to a local B&M store and paying for the actual cleaning/polishing?  And how much (approx) is the shipping/insurance cost each time?


Posted:  7/24/2008 3:38:41 PM
P: 7/24/2008 3:41:34 PM
first123
first123

Rough Rock
Total Posts: 81
Last Post: 11/10/2008
Member Since: 6/18/2008
 
That is a great question and one that I can't answer, but I think my favorite policy was that they will replace lost stones in your setting.  That is something you would most likely need to pay a few $100 for at a local B&M. 

Posted:  7/24/2008 3:41:34 PM
P: 7/24/2008 3:42:30 PM
Ellen
Ellen

Ideal Rock
Total Posts: 22,894
Last Post: 11/6/2009
Member Since: 1/13/2006
 
Date: 7/24/2008 1:51:28 PM
Author:first123

I had been really skeptical about buying online. It wasn't until I spoke with Brian at WF yesterday that I was truly confident about my purchase. They have a few policies that I did not know about and I wish I had known bc it would have taken a lot of the stress out of this process. I'm sure many other PS vendors have similar policies in place but I will point out a couple that I loved for newbies like myself who are on the fence about buying online:



For the lifetime of the ring you can send it back to be serviced (free)
If for example a stone falls out of a WF pave setting you can send it back to be replaced (free)
You can upgrade the stone and get 100% credit for what you paid for your original stone (free)
You can send the ring back for cleaning and a '100,000 mile tune-up' at any time (free)



As Brian put it, they will basically take care of your ring for life at no additional cost.



When I first came to this forum I thought every member was in some way employed by WF or GOG because of all the nice things that were said about those companies. Now I realize it is the business practices and the quality of their products that has earned them such a flawless reputation amongst diamond enthusiasts.

Oh and not to mention it's nice to save a few 1,000 $s every once in awhile compared to B&M prices.



Yup.

~~~~~~~~~~~~~~~~

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Posted:  7/24/2008 3:42:30 PM
P: 7/24/2008 3:44:50 PM
Skippy123
Skippy123

Ideal Rock
Total Posts: 19,823
Last Post: 11/22/2009
Member Since: 11/24/2006
 
Date: 7/24/2008 3:42:30 PM
Author: Ellen

Date: 7/24/2008 1:51:28 PM
Author:first123


When I first came to this forum I thought every member was in some way employed by WF or GOG because of all the nice things that were said about those companies. Now I realize it is the business practices and the quality of their products that has earned them such a flawless reputation amongst diamond enthusiasts.

Oh and not to mention it's nice to save a few 1,000 $s every once in awhile compared to B&M prices.



Yup.
Nice, huh?!  There are a lot of great vendors on Pricescope!!!  Thanks for the great review!

Skippy






"The only things that stand between a person and what they want in life are the will to try it, and the faith to believe it's possible" Rich Devos

Posted:  7/24/2008 3:44:50 PM
P: 7/24/2008 3:46:42 PM
ellabella
ellabella

Rough Rock
Total Posts: 6
Last Post: 9/25/2008
Member Since: 10/17/2007
 
Do you have to get shipping insurance if you already have a separate insurance policy on your ring?

Posted:  7/24/2008 3:46:42 PM
P: 7/24/2008 3:52:16 PM
denverboy
denverboy

Cut Rock
Total Posts: 220
Last Post: 2/5/2009
Member Since: 7/10/2008
 
Date: 7/24/2008 3:46:42 PM
Author: ellabella
Do you have to get shipping insurance if you already have a separate insurance policy on your ring?

apparantly on another post I made today someone else said that insurance companies may not cover the ring while it is in transit/during shipping.  This is something you should check w/ them.  Not sure if it is standard that they do or don't...

Posted:  7/24/2008 3:52:16 PM
P: 7/24/2008 5:08:43 PM
J2K
J2K

Rough Rock
Total Posts: 61
Last Post: 7/2/2009
Member Since: 6/10/2008
 
Shipping insurance would probably only cost a few bucks anyways, so I'd get it regardless of whether or not your Jewelry insurance would cover any loss.

Posted:  7/24/2008 5:08:43 PM

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