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P: 6/16/2008 5:25:43 PM
kimikocat Cut Rock Total Posts: 487 Last Post: 10/30/2009 Member Since: 5/19/2008	As some of you already know, I'm starting a new project and am considering sourcing stones from an online vendor, like WF or GOG, instead of a local B&M. Should I ask for a specific person, by name? Are there folks who are more knowledgeable and more likely to put up with someone who likes to ask tons of questions, and doesn't mind answering them over the telephone (I work in an open office and it's embarrassing to ask about carat weight/cut/clarity in the middle of the work day...hehe).
Posted: 6/16/2008 5:25:43 PM

There are 22 replies to this message. There are 22 replies on this page.

P: 6/16/2008 5:27:19 PM
kcoursolle Ideal Rock Total Posts: 10,344 Last Post: 10/14/2009 Member Since: 1/21/2006	You'll probably be fine with anyone from those places, but I've had excellent experiences with Lesley H at WF.
Posted: 6/16/2008 5:27:19 PM

P: 6/16/2008 5:57:38 PM
Deelight Ideal Rock Total Posts: 5,086 Last Post: 11/22/2009 Member Since: 10/4/2007	All the folks would be equally be able to help you IMO :) but I personally really like Sarah from GOG mainly cause I worked with her before and I think she is a gem :). __________________________________________________________ Sometimes if your really lucky all your dreams do come true ...............
Posted: 6/16/2008 5:57:38 PM

P: 6/16/2008 7:27:29 PM
kimikocat Cut Rock Total Posts: 487 Last Post: 10/30/2009 Member Since: 5/19/2008	Hello deelight and kcorsolle, Thanks for the recommendations. I've been corresponding with a SA at WF, but she seems to occasionally "disappear" from the radar. Not sure if they are just really busy right now or if I'm not asking the right questions.
Posted: 6/16/2008 7:27:29 PM

P: 6/16/2008 7:48:47 PM
Ellen Ideal Rock Total Posts: 22,894 Last Post: 11/6/2009 Member Since: 1/13/2006	How long a time are we talking? ~~~~~~~~~~~~~~~~ "It is also important for the State to inculcate in its subjects an aversion to any 'conspiracy theory of history' for a search for 'conspiracies' means a search for motives and an attribution of responsibility for historical misdeeds." -Murray N. Rothbard, in The Anatomy of the State John Swinton [1829-1901] Chief Editorial Writer of the New York Times (Considered "the Dean of his Profession" by his peers), when asked to toast an 'Independent Press' in a gathering at the National Press Club, circa 1880 "There is no such thing in America as an independent press unless it is in the country towns. You know it, and I know it. There is not one of you who dare express an honest opinion. If you express it you know beforehand that it would never appear in print. I am paid... for keeping my honest opinions out of the paper I am connected with. Others of you are paid similar salaries for doing similar things.... The business of the New York journalist is to distort the truth, to lie outright, to pervert, to vilify, to fawn at the feet of Mammon, and sell his country and race for his daily bread, or for what is about the same thing, his salary. You know this, and I know it and what foolery to be toasting an 'independent press.' We are tools, and the vassals of rich men behind the scenes. We are jumping-jacks. They pull the strings and we dance. Our time, our talents, our lives, our possibilities, all are the property of other men. We are intellectual prostitutes."
Posted: 6/16/2008 7:48:47 PM

P: 6/16/2008 8:22:27 PM
kimikocat Cut Rock Total Posts: 487 Last Post: 10/30/2009 Member Since: 5/19/2008	Date: 6/16/2008 7:48:47 PM Author: Ellen How long a time are we talking? Just a few days...it usually takes her about a week (business) to respond.
Posted: 6/16/2008 8:22:27 PM

P: 6/16/2008 8:26:08 PM
Ellen Ideal Rock Total Posts: 22,894 Last Post: 11/6/2009 Member Since: 1/13/2006	Date: 6/16/2008 8:22:27 PM Author: kimikocat Date: 6/16/2008 7:48:47 PM Author: Ellen How long a time are we talking? Just a few days...it usually takes her about a week (business) to respond. Ok, that's way too long. Call and ask for Lesley, tell her your situation, and that you would like it if she could help you out from here. That's just nonsense to take that long. I've rarely waited 1 day with Lesley, it's usually almost immediate, to a couple hours. ~~~~~~~~~~~~~~~~ "It is also important for the State to inculcate in its subjects an aversion to any 'conspiracy theory of history' for a search for 'conspiracies' means a search for motives and an attribution of responsibility for historical misdeeds." -Murray N. Rothbard, in The Anatomy of the State John Swinton [1829-1901] Chief Editorial Writer of the New York Times (Considered "the Dean of his Profession" by his peers), when asked to toast an 'Independent Press' in a gathering at the National Press Club, circa 1880 "There is no such thing in America as an independent press unless it is in the country towns. You know it, and I know it. There is not one of you who dare express an honest opinion. If you express it you know beforehand that it would never appear in print. I am paid... for keeping my honest opinions out of the paper I am connected with. Others of you are paid similar salaries for doing similar things.... The business of the New York journalist is to distort the truth, to lie outright, to pervert, to vilify, to fawn at the feet of Mammon, and sell his country and race for his daily bread, or for what is about the same thing, his salary. You know this, and I know it and what foolery to be toasting an 'independent press.' We are tools, and the vassals of rich men behind the scenes. We are jumping-jacks. They pull the strings and we dance. Our time, our talents, our lives, our possibilities, all are the property of other men. We are intellectual prostitutes."
Posted: 6/16/2008 8:26:08 PM

P: 6/16/2008 8:32:57 PM
Skippy123 Ideal Rock Total Posts: 19,823 Last Post: 11/22/2009 Member Since: 11/24/2006	Date: 6/16/2008 8:26:08 PM Author: Ellen Date: 6/16/2008 8:22:27 PM Author: kimikocat Date: 6/16/2008 7:48:47 PM Author: Ellen How long a time are we talking? Just a few days...it usually takes her about a week (business) to respond. Ok, that's way too long. Call and ask for Lesley, tell her your situation, and that you would like it if she could help you out from here. That's just nonsense to take that long. I've rarely waited 1 day with Lesley, it's usually almost immediate, to a couple hours. Me too, Lesley is pretty quick and great. Vera is great too! Skippy "The only things that stand between a person and what they want in life are the will to try it, and the faith to believe it's possible" Rich Devos
Posted: 6/16/2008 8:32:57 PM

P: 6/16/2008 10:05:15 PM
Cocosgirl Cut Rock Total Posts: 183 Last Post: 8/25/2009 Member Since: 1/11/2008	Jonathan or Marie at GOG would be a great option too -- or even Mark Turnowski at ERD. 40 is the new 20, right?
Posted: 6/16/2008 10:05:15 PM

P: 6/16/2008 10:09:38 PM
Kaleigh Ideal Rock Total Posts: 25,905 Last Post: 11/23/2009 Member Since: 11/18/2004	WF, Lesley, she's great. GOG, Jonathon or Marie. Have worked with all of them and have been very pleased. ____________________________ Piece of cake and a candle. ng gift
Posted: 6/16/2008 10:09:38 PM

P: 6/17/2008 1:12:44 PM
kimikocat Cut Rock Total Posts: 487 Last Post: 10/30/2009 Member Since: 5/19/2008	Hello Kaleigh, Ellen, Skippy, & CocosGirl: Thanks for the recommendations. How would you describe GOG vs. WF (in terms of style, service)? I'm not asking for comparisons in terms of "who is better," but just trying to learn more about the differences between the companies and what they offer.
Posted: 6/17/2008 1:12:44 PM

P: 6/17/2008 2:08:47 PM
NeverEndingUpgrade Ideal Rock Total Posts: 1,536 Last Post: 11/14/2009 Member Since: 10/3/2007	Date: 6/17/2008 1:12:44 PM Author: kimikocat Hello Kaleigh, Ellen, Skippy, & CocosGirl: Thanks for the recommendations. How would you describe GOG vs. WF (in terms of style, service)? I'm not asking for comparisons in terms of 'who is better,' but just trying to learn more about the differences between the companies and what they offer. I don't know anything about WF, but I have bought 2 diamonds from GOG and both times, Jonathan endured countless questions via email and talked to me on the phone when I was getting down to the wire. Jonathan's style is to educate the consumer so that the consumer can feel good about what they are buying; he is never pushy or demeaning. On the first diamond I bought from him, I couldn't decide between 2 diamonds. One was an unusual cut that I loved but it was way out of my price range. The other one was also a branded cut, not rare and less expensive. I finally decided to purchase the less expensive one but I couldn't get the first one out of my head. It bothered me so much that I called him and told him my thoughts and he told me that the first diamond was still available since they had not put it back on the site. The diamond I had chosen first was literally packaged up complete with receipt and detailed appraisal and about to be picked up by UPS, and I told him I wanted the more expensive one. Believe me, I even thought I was crazy at the time. Jonathan didn't bat an eyelash, huff and puff or anything like that. He said something like, "Whatever you want!" and they sent me the other diamond. Believe me, it turned out to be the diamond of my dreams! Not once did Jonathan ever make me feel like I was annoying him. If fact, he has never done that. That is why I can't vouch for any other diamond vendors on PS because I am so totally sold on the products and services offered by GOG! As icing on the cake, they have an awewome upgrade policy.
Posted: 6/17/2008 2:08:47 PM

P: 6/17/2008 2:55:11 PM
kimikocat Cut Rock Total Posts: 487 Last Post: 10/30/2009 Member Since: 5/19/2008	Date: 6/17/2008 2:08:47 PM Author: NeverEndingUpgrade Date: 6/17/2008 1:12:44 PM Author: kimikocat Hello Kaleigh, Ellen, Skippy, & CocosGirl: Thanks for the recommendations. How would you describe GOG vs. WF (in terms of style, service)? I'm not asking for comparisons in terms of 'who is better,' but just trying to learn more about the differences between the companies and what they offer. I don't know anything about WF, but I have bought 2 diamonds from GOG and both times, Jonathan endured countless questions via email and talked to me on the phone when I was getting down to the wire. Jonathan's style is to educate the consumer so that the consumer can feel good about what they are buying; he is never pushy or demeaning. On the first diamond I bought from him, I couldn't decide between 2 diamonds. One was an unusual cut that I loved but it was way out of my price range. The other one was also a branded cut, not rare and less expensive. I finally decided to purchase the less expensive one but I couldn't get the first one out of my head. It bothered me so much that I called him and told him my thoughts and he told me that the first diamond was still available since they had not put it back on the site. The diamond I had chosen first was literally packaged up complete with receipt and detailed appraisal and about to be picked up by UPS, and I told him I wanted the more expensive one. Believe me, I even thought I was crazy at the time. Jonathan didn't bat an eyelash, huff and puff or anything like that. He said something like, 'Whatever you want!' and they sent me the other diamond. Believe me, it turned out to be the diamond of my dreams! Not once did Jonathan ever make me feel like I was annoying him. If fact, he has never done that. That is why I can't vouch for any other diamond vendors on PS because I am so totally sold on the products and services offered by GOG! As icing on the cake, they have an awewome upgrade policy. I am just like you. I'm indecisive, can never make up my mind, want to see a million options, want to know everything about my potential purchases ("Where did you get it?" "Who cut it?" "Who made that setting?" "Was it made in the US?" "Is it natural?" "Is it conflict free?" etc. etc.), want lots of attention and handholding and want to hear opinions. A lot of times I just want one of everything, and need help figuring out which one is the "right" thing for my situation. Sounds like I should get in touch with Jonathan.
Posted: 6/17/2008 2:55:11 PM

P: 6/17/2008 3:46:23 PM
Ellen Ideal Rock Total Posts: 22,894 Last Post: 11/6/2009 Member Since: 1/13/2006	I have purchased from both, and they excel equally in terms of service (well, except for who you worked with, lol), quality merchandise, great upgrade policies, etc. ~~~~~~~~~~~~~~~~ "It is also important for the State to inculcate in its subjects an aversion to any 'conspiracy theory of history' for a search for 'conspiracies' means a search for motives and an attribution of responsibility for historical misdeeds." -Murray N. Rothbard, in The Anatomy of the State John Swinton [1829-1901] Chief Editorial Writer of the New York Times (Considered "the Dean of his Profession" by his peers), when asked to toast an 'Independent Press' in a gathering at the National Press Club, circa 1880 "There is no such thing in America as an independent press unless it is in the country towns. You know it, and I know it. There is not one of you who dare express an honest opinion. If you express it you know beforehand that it would never appear in print. I am paid... for keeping my honest opinions out of the paper I am connected with. Others of you are paid similar salaries for doing similar things.... The business of the New York journalist is to distort the truth, to lie outright, to pervert, to vilify, to fawn at the feet of Mammon, and sell his country and race for his daily bread, or for what is about the same thing, his salary. You know this, and I know it and what foolery to be toasting an 'independent press.' We are tools, and the vassals of rich men behind the scenes. We are jumping-jacks. They pull the strings and we dance. Our time, our talents, our lives, our possibilities, all are the property of other men. We are intellectual prostitutes."
Posted: 6/17/2008 3:46:23 PM

P: 6/17/2008 4:07:54 PM
kimikocat Cut Rock Total Posts: 487 Last Post: 10/30/2009 Member Since: 5/19/2008	Date: 6/17/2008 3:46:23 PM Author: Ellen I have purchased from both, and they excel equally in terms of service (well, except for who you worked with, lol), quality merchandise, great upgrade policies, etc. I think maybe she read my posts, because she's responding to me now!
Posted: 6/17/2008 4:07:54 PM

P: 6/17/2008 4:31:59 PM
Ellen Ideal Rock Total Posts: 22,894 Last Post: 11/6/2009 Member Since: 1/13/2006	Date: 6/17/2008 4:07:54 PM Author: kimikocat Date: 6/17/2008 3:46:23 PM Author: Ellen I have purchased from both, and they excel equally in terms of service (well, except for who you worked with, lol), quality merchandise, great upgrade policies, etc. I think maybe she read my posts, because she's responding to me now! Funny how that works. ~~~~~~~~~~~~~~~~ "It is also important for the State to inculcate in its subjects an aversion to any 'conspiracy theory of history' for a search for 'conspiracies' means a search for motives and an attribution of responsibility for historical misdeeds." -Murray N. Rothbard, in The Anatomy of the State John Swinton [1829-1901] Chief Editorial Writer of the New York Times (Considered "the Dean of his Profession" by his peers), when asked to toast an 'Independent Press' in a gathering at the National Press Club, circa 1880 "There is no such thing in America as an independent press unless it is in the country towns. You know it, and I know it. There is not one of you who dare express an honest opinion. If you express it you know beforehand that it would never appear in print. I am paid... for keeping my honest opinions out of the paper I am connected with. Others of you are paid similar salaries for doing similar things.... The business of the New York journalist is to distort the truth, to lie outright, to pervert, to vilify, to fawn at the feet of Mammon, and sell his country and race for his daily bread, or for what is about the same thing, his salary. You know this, and I know it and what foolery to be toasting an 'independent press.' We are tools, and the vassals of rich men behind the scenes. We are jumping-jacks. They pull the strings and we dance. Our time, our talents, our lives, our possibilities, all are the property of other men. We are intellectual prostitutes."
Posted: 6/17/2008 4:31:59 PM

P: 6/17/2008 5:01:25 PM
honey22 Ideal Rock Total Posts: 3,950 Last Post: 11/19/2009 Member Since: 7/29/2007	Lesley at Whiteflash is a saint sent from heaven!!! She was wonderful and answered all my silly, neurotic, countless questions. Couldn't have asked for better service!! Wedding Date Take 2: 26th November 2009!
Posted: 6/17/2008 5:01:25 PM

P: 6/17/2008 5:30:29 PM
NeverEndingUpgrade Ideal Rock Total Posts: 1,536 Last Post: 11/14/2009 Member Since: 10/3/2007	Date: 6/17/2008 2:55:11 PM Author: kimikocat I am just like you. I'm indecisive, can never make up my mind, want to see a million options, want to know everything about my potential purchases ('Where did you get it?' 'Who cut it?' 'Who made that setting?' 'Was it made in the US?' 'Is it natural?' 'Is it conflict free?' etc. etc.), want lots of attention and handholding and want to hear opinions. A lot of times I just want one of everything, and need help figuring out which one is the 'right' thing for my situation. Sounds like I should get in touch with Jonathan. YES, you are a lot like me. But I was spending A LOT on that first diamond, so it had to feel right. Jonathan even made me a video comparing the 2 diamonds. In fact, he has made more than one video for me. Very helpful! I am the same way wanting one of everything. My first diamond was a 1.05 ct. Jubilee cut, and I just bought a .63 ct. round for a right hand ring just because I wanted one. I bought a smallish one so as not to break the bank, but Jonathan was just as great on the second purchase.
Posted: 6/17/2008 5:30:29 PM

P: 6/17/2008 7:31:08 PM
kimikocat Cut Rock Total Posts: 487 Last Post: 10/30/2009 Member Since: 5/19/2008	Date: 6/17/2008 5:30:29 PM Author: NeverEndingUpgrade Date: 6/17/2008 2:55:11 PM Author: kimikocat I am just like you. I'm indecisive, can never make up my mind, want to see a million options, want to know everything about my potential purchases ('Where did you get it?' 'Who cut it?' 'Who made that setting?' 'Was it made in the US?' 'Is it natural?' 'Is it conflict free?' etc. etc.), want lots of attention and handholding and want to hear opinions. A lot of times I just want one of everything, and need help figuring out which one is the 'right' thing for my situation. Sounds like I should get in touch with Jonathan. YES, you are a lot like me. But I was spending A LOT on that first diamond, so it had to feel right. Jonathan even made me a video comparing the 2 diamonds. In fact, he has made more than one video for me. Very helpful! I am the same way wanting one of everything. My first diamond was a 1.05 ct. Jubilee cut, and I just bought a .63 ct. round for a right hand ring just because I wanted one. I bought a smallish one so as not to break the bank, but Jonathan was just as great on the second purchase. I love that you bought a round for a RHR just because. I don't know if you saw my responses to the OMC thread in Jewelry Pieces, but I believe I told the world that I wanted one of every antique cut. sigh How do you like the Jubilee cut? How would you describe it?
Posted: 6/17/2008 7:31:08 PM

P: 6/17/2008 9:31:01 PM
Allison D. Ideal Rock Total Posts: 1,722 Last Post: 11/22/2009 Member Since: 2/1/2008	Date: 6/17/2008 4:07:54 PM Author: kimikocat I think maybe she read my posts, because she's responding to me now! I suspect that's likely because I was concerned when I read your post and did a little homework on this. Because my focus is Consumer Relations, it concerns me if clients don't experience fantastic service. I reviewed all the emails exchanges and I see Jamie's responded within a business day to all of your emails. The last email she received from you was your June 5th note asking her for info on where stones originate from and advising that you were having a hard time making a decision. I see in our records the response email she sent that same afternoon, so I'm wondering if perhaps her reply may have been snagged by your spam filter. The last several times we've had situations like this, a spam filter is usually at the root of it. If you sent another email beyond June 5, we didn't receive it. If so, let me know so I can have our folks scour our spam filter. I'm glad you made mention of it here so we could look into it for you. Allison Dewey...."Alj" Consumer Relations, Whiteflash **the artist formerly known as aljdewey**
Posted: 6/17/2008 9:31:01 PM

P: 6/17/2008 10:54:42 PM
NeverEndingUpgrade Ideal Rock Total Posts: 1,536 Last Post: 11/14/2009 Member Since: 10/3/2007	Date: 6/17/2008 7:31:08 PM Author: kimikocat How do you like the Jubilee cut? How would you describe it? I LOVE it. It is a cut-corner square modified brilliant. It is a 1.05 ct. H/SI1. Needless to say, the light return is amazing! I'll try to attach a montage I did showing the Tacori platinum 3-stone ring with trillions and baguettes that the diamond is now mounted into. Unfortunately, the ring is still on layaway, but I will post photos when I get it. My version is the half-way version with a solid bottom band, but you can get an idea of the look.
Posted: 6/17/2008 10:54:42 PM

P: 6/17/2008 11:05:28 PM
NeverEndingUpgrade Ideal Rock Total Posts: 1,536 Last Post: 11/14/2009 Member Since: 10/3/2007	Here is a link to my round brilliant. I get it tomorrow. I'm so excited!!! http://www.goodoldgold.com/diamond/3823
Posted: 6/17/2008 11:05:28 PM

P: 6/17/2008 11:12:37 PM
honey22 Ideal Rock Total Posts: 3,950 Last Post: 11/19/2009 Member Since: 7/29/2007	Date: 6/17/2008 9:31:01 PM Author: Allison D. Date: 6/17/2008 4:07:54 PM Author: kimikocat I think maybe she read my posts, because she's responding to me now! I suspect that's likely because I was concerned when I read your post and did a little homework on this. Because my focus is Consumer Relations, it concerns me if clients don't experience fantastic service. I reviewed all the emails exchanges and I see Jamie's responded within a business day to all of your emails. The last email she received from you was your June 5th note asking her for info on where stones originate from and advising that you were having a hard time making a decision. I see in our records the response email she sent that same afternoon, so I'm wondering if perhaps her reply may have been snagged by your spam filter. The last several times we've had situations like this, a spam filter is usually at the root of it. If you sent another email beyond June 5, we didn't receive it. If so, let me know so I can have our folks scour our spam filter. I'm glad you made mention of it here so we could look into it for you. Well there you go! This is exactly why WF have such a great rep - their customer service is fantastic!! Well done WF!!! Wedding Date Take 2: 26th November 2009!
Posted: 6/17/2008 11:12:37 PM

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