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ť WF custom setting but my diamond not insured...Should I just get a different setting?

WF custom setting but my diamond not insured...Should I just get a different setting?

P: 2/17/2008 10:32:19 AM
redrose229 Ideal Rock Total Posts: 1,337 Last Post: 10/29/2009 Member Since: 1/23/2008	Okay, I just read a post in which WF chipped a diamond during the setting process. Um, well I was wondering if where the been bought. Because WF said they wouldn't insure my diamond if they chipped it during setting it. So has anyone had WF set their diamond and had it chipped? What did you do? My insurence will only insure a set stone, so my diamond isn't under policy yet. I am wondering because I am planning on having them set a diamond I bought else where and they told me my diamond isn't insured if they chip it. I almost want to cancle my setting and buy a plain one from GOG where I bought my diamond! I am very scared that I am going to spen 1300.00 on a ring and my diamond might be chipped and we can't afford to buy a new one! Let me know asap because I may cancle my CAD and get a plan setting until a later date andn then buy a new setting! Stephanie Stephanie
Posted: 2/17/2008 10:32:19 AM

There are 17 replies to this message. There are 17 replies on this page.

P: 2/17/2008 11:11:25 AM
*DiamondDana** Ideal Rock Total Posts: 6,168 Last Post: 11/20/2009 Member Since: 7/21/2006	Hmmm...maybe you should have GOG set it into the cheapest setting that they have, insure it, and then send the entire ring off to WF to have them reset it into your setting. You could always reset a colored stone in the temp setting...or sell it! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ If you judge people, you have no time to love them ~Mother Teresa
Posted: 2/17/2008 11:11:25 AM

P: 2/17/2008 11:15:14 AM
strmrdr Ideal Rock Total Posts: 23,296 Last Post: 10/9/2009 Member Since: 11/1/2003	1: ask WF about a JM policy before its set, it will cover it, there is a specific procedure they will have too follow. 2: have it set in a silver setting or a gold filled setting($25-$30) then insure as a ring with a company that will cover it during a reset. JM or others. 3: get a quote from GOG's designer on the ring, they work with a good one. ........... Karl has joined the diamond trade and is now posting as Karl_K
Posted: 2/17/2008 11:15:14 AM

P: 2/17/2008 12:20:47 PM
risingsun Ideal Rock Total Posts: 3,413 Last Post: 11/22/2009 Member Since: 12/19/2006	I bought my diamond from WF and had a local jeweler set it. I had insurance on the diamond before anyone worked on it. ~Marian ______________________________________ "It don't mean a thing if it ain't got that bling..."
Posted: 2/17/2008 12:20:47 PM

P: 2/17/2008 2:48:18 PM
KtIceRN Ideal Rock Total Posts: 1,168 Last Post: 11/1/2009 Member Since: 6/28/2006	I would set it in the cheapest setting from GOG, you can ask Jon which one that is. Then have it insured and send it to WF to have it set in you dream setting that you have designed! That way it's protected and you still get exactly what you want,. KT
Posted: 2/17/2008 2:48:18 PM

P: 2/17/2008 3:31:11 PM
jazmine Ideal Rock Total Posts: 2,013 Last Post: 11/17/2009 Member Since: 7/12/2005	Interesting, when I sent them my diamond to be set, I was told that it WAS covered by insurance. Of course, the diamond wasn't chipped so I don't know what would have happened in the event that it was damaged.
Posted: 2/17/2008 3:31:11 PM

P: 2/17/2008 3:41:31 PM
Imdanny Ideal Rock Total Posts: 1,831 Last Post: 11/17/2009 Member Since: 1/22/2008	So it was WF who chipped it and didn't say something about the fact they had done it? That part confused me.
Posted: 2/17/2008 3:41:31 PM

P: 2/17/2008 4:46:36 PM
*DiamondDana** Ideal Rock Total Posts: 6,168 Last Post: 11/20/2009 Member Since: 7/21/2006	oops, double ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ If you judge people, you have no time to love them ~Mother Teresa
Posted: 2/17/2008 4:46:36 PM

P: 2/17/2008 8:26:06 PM
LegacyGirl Ideal Rock Total Posts: 1,757 Last Post: 1/15/2009 Member Since: 11/16/2007	This is the scary part of the process. Can anyone shed light on how they are able to chip it? And is it really only a big problem with the squares? I'm just not sure what they are doing with the diamond which would cause it to chip.
Posted: 2/17/2008 8:26:06 PM

P: 2/17/2008 11:43:02 PM
angeline Ideal Rock Total Posts: 1,942 Last Post: 11/14/2009 Member Since: 7/23/2006	Most jewelers will NOT insure a diamond when they work on it. WF will if it is one of theirs. JM will issue insurance on a loose stone (no need for temp setting) if you get the stone valuation AND the detailed setting quote to them, obviously before work begins. I have done this when I had a Mark Morrell setting done with a WF stone. There is always a chance that a stone will chip when it is being worked on. When you consider the hundreds and thousands of stones WF set, the chances of breakage are not high. However that is what insurance is for. Call JM. They are the only ones I know that issue cover for the setting of a loose stone.
Posted: 2/17/2008 11:43:02 PM

P: 2/18/2008 3:31:00 AM
Addy Ideal Rock Total Posts: 3,915 Last Post: 11/18/2009 Member Since: 10/20/2007	Date: 2/17/2008 3:41:31 PM Author: Imdanny So it was WF who chipped it and didn't say something about the fact they had done it? That part confused me. No, it wasn't WF. It was a local jeweller. But because the original thread was about diamonds chipping Sparklious brought up her diamond chipping experience and how the jeweller in her case (WF) acted very honourably. This brought up the point that if the person you buy the stone from is not the person setting the stone then the setter will not have the stone insured while setting it so you need private insurance. This led RedRose229 to second guess her choices of working with two different jewellers and post about it.
Posted: 2/18/2008 3:31:00 AM

P: 2/18/2008 4:00:12 AM
Imdanny Ideal Rock Total Posts: 1,831 Last Post: 11/17/2009 Member Since: 1/22/2008	Wow! Thanks for clearing that up!
Posted: 2/18/2008 4:00:12 AM

P: 2/18/2008 9:32:26 AM
redrose229 Ideal Rock Total Posts: 1,337 Last Post: 10/29/2009 Member Since: 1/23/2008	Just got off the phone with JM. They lady was mean to me! She spoke to me like I was stupid for asking them to insure a loose diamond! She says they DO NOT insure loose stones. She said that I would have to have an appraisal of both the mounting and the diamond for them to insure it. Needless to say I probably won't be doing business with them! Stephanie
Posted: 2/18/2008 9:32:26 AM

P: 2/18/2008 10:11:30 AM
mrssalvo Ideal Rock Total Posts: 16,856 Last Post: 11/20/2009 Member Since: 1/3/2005	gosh, sorry stephanie. JM does insure stone while being set but you have to take on a policy with them as well. why not just buy a cheapo setting from GOG, insure the ring with the insurance company you were planning on insuring with and then send it to WF for the new setting. the ring would be covered during a reset. chipping does happen but it's not super common and most of the time, from my understanding it's the corners of princess cut stones that get chipped. ----------------------------- A deal is only a deal if you are getting exactly what you want.
Posted: 2/18/2008 10:11:30 AM

P: 2/18/2008 1:09:42 PM
Allison D. Ideal Rock Total Posts: 1,722 Last Post: 11/22/2009 Member Since: 2/1/2008	I think I may be able to help a little here, and add a bit of perspective as well. I know a lot of people seem to be focused on the issue of 'chipping during setting', and when folks focus on something, it can be easy to lose perspective on it, so I want to remind folks that chipping a stone during setting is an extremely RARE occurrence. I've been on PS for five years now, and I don't even think I can recall more than 2-3 instances where it's happened among all the vendors here. Speaking just for Whiteflash, we set thousands and thousands of stones a year, and I don't think this happens even once a year for us. I'm sure the same is true for the other vendors here. I'm a huge fan of planning for the unexpected, so I think it's great that everyone seems to be talking about this lately, but let's remember too that we're talking about something that almost never happens. Redrose.....I've done some homework that I think will help you and benefit others in your same situation. I called today and spoke with a very nice woman, Vicky O'Brien, in the Personal Jewelry department of Jewelers Mutual. They can help in this situation, and here's how you do it for pieces less than $50,000 value. 1. Get an appraisal on your stone. Get an appraisal or receipt for your mounting. 2. Submit both to Jeweler's Mutual. You can fax this to them at 920-969-1294. Once they receive the fax, you have coverage. 3. Jewelers Mutual will insure it as one piece, and it will be covered during setting. This applies to instances where you don't buy the stone/setting from the same vendor. For those who buy the stone and setting from Whiteflash, as per our FAQ here, we are responsible for any damage. If we damage our stone in setting, we will replace it with like or better quality. I hope this helps everyone. Redrose, there's no reason to sacrifice on the setting you have your heart set on. Allison Dewey...."Alj" Consumer Relations, Whiteflash **the artist formerly known as aljdewey**
Posted: 2/18/2008 1:09:42 PM

P: 2/18/2008 1:53:07 PM
Allison D. Ideal Rock Total Posts: 1,722 Last Post: 11/22/2009 Member Since: 2/1/2008	Date: 2/18/2008 4:00:12 AM Author: Imdanny Wow! Thanks for clearing that up! I'll add a second big thanks to you, Addy! Allison Dewey...."Alj" Consumer Relations, Whiteflash **the artist formerly known as aljdewey**
Posted: 2/18/2008 1:53:07 PM

P: 2/18/2008 2:06:57 PM
strmrdr Ideal Rock Total Posts: 23,296 Last Post: 10/9/2009 Member Since: 11/1/2003	Date: 2/18/2008 9:32:26 AM Author: redrose229 Just got off the phone with JM. They lady was mean to me! She spoke to me like I was stupid for asking them to insure a loose diamond! She says they DO NOT insure loose stones. She said that I would have to have an appraisal of both the mounting and the diamond for them to insure it. Needless to say I probably won't be doing business with them! She did give you the right information there is a specific procedure that has too be followed as noted above in several posts. If you feel she was rude too you please call and talk too a supervisor and complain. ........... Karl has joined the diamond trade and is now posting as Karl_K
Posted: 2/18/2008 2:06:57 PM

P: 2/18/2008 3:25:09 PM
jayrenay9 Ideal Rock Total Posts: 703 Last Post: 10/25/2009 Member Since: 8/3/2006	Date: 2/18/2008 9:32:26 AM Author: redrose229 Just got off the phone with JM. They lady was mean to me! She spoke to me like I was stupid for asking them to insure a loose diamond! She says they DO NOT insure loose stones. She said that I would have to have an appraisal of both the mounting and the diamond for them to insure it. Needless to say I probably won't be doing business with them! Wow, you've had terrible luck with "mean" people treating you like you're stupid! Thank goodness for Ali and all the hard work she's done for you! Hopefully you'll have your dream ring in no time!
Posted: 2/18/2008 3:25:09 PM

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