|
|
|
|
| ||
Diamond Jewelry Forums
 Picture Gallery
 Video Gallery
 Journal
|
|||
|
|  Search
|  Posted Today
|  Most Active
|  Help
|
||
 »
Home
»  » Diamond Prices and Grading »
 » RockyTalky
»  » LOL, My Experience at Jared's Today
|
|
 |
LOL, My Experience at Jared's Today |
 |
| P: 2/11/2008 10:24:46 PM | |
ImpatientOne Ideal Rock Total Posts: 1,187 Last Post: 11/23/2009 Member Since: 10/19/2006 |
I took my rings into Jareds today to have a new head put on as well as have them re-soldered. The local jeweler that I previously took them to was really slow and did a horrible, I mean HORRIBLE job. I'm taking several trips in the next month and then my husband will be home, so I didnt want to take any more chances with the local jeweler and wanted it set right away. Anyway, as I was checking in my ring at the repair desk, the clerk was filling out the forms and asked me for the estimated value of the ring. I told her what they appraised for. She then told me that she would need a manager to look at it, plot it and give an estimated value. So the manager comes over, looks at the rings, asks if I bought the stone there and then asked if I bought the setting there. She then asked me where I bought them and I told her from two different vendors in NYC. She then took the rings over to a microscope to look them over. As she was walking, she kept saying what a beautiful diamond I have and how the setting was outstanding - that she could tell they were really high quality. I said, "Well I'm sure you'd be shocked if you knew how much I paid for them." She said, "Oh really?!" and went on to look at them under the scope, all the while commenting to me and the clerk what amazing diamonds I have (mind you, my center is a J). Anyway, after she finished examing all the diamonds, she turns to me and says, "Soooo, how much did you pay for this???". When I told her, her face dropped like she was shocked and she said, "OMG, how in the world did you ever get that kind of price for this diamond and this setting? You know that this would easily run you x dollars here." the she looked around and realized there was another customer and sales associate looking at us with interest, so she says, "Oh, never mind". After we got back over to the repair desk, she wanted to know the details. Then she told me that obviously I had done my homework and she was very impressed. Needless to say, I left there feeling kinda happy about my new bling!!! ImpatientOne |
| Posted: 2/11/2008 10:24:46 PM | |
|
There are 14 replies to this message. There are 14 replies on this page. |
|
| P: 2/11/2008 10:48:51 PM | |
Cocosgirl Cut Rock Total Posts: 183 Last Post: 8/25/2009 Member Since: 1/11/2008 |
Oh what a great experience! The best part is that she recognized the QUALITY of your stone and your ring! The icing was knowing you had done your homework and paid a fair price 
40 is the new 20, right? |
| Posted: 2/11/2008 10:48:51 PM | |
| P: 2/11/2008 10:51:35 PM | |
DiamanteBlu Ideal Rock Total Posts: 2,474 Last Post: 11/6/2009 Member Since: 7/12/2005 |
 How cool! ============================ |
| Posted: 2/11/2008 10:51:35 PM | |
| P: 2/11/2008 10:51:58 PM | |
Sparkalicious Ideal Rock Total Posts: 3,719 Last Post: 9/19/2009 Member Since: 11/22/2007 |
Congrats for being an informed consumer who saw to it that they got a great deal and top notch quality. It feels good, doesn't it? btw -- I've gone back to visit your SMTR thread so many times ... Your diamond & setting are just incredible. I can just imagine how fantastic they are in real life. * Too much of a good thing can be wonderful * ~ Mae West |
| Posted: 2/11/2008 10:51:58 PM | |
| P: 2/11/2008 10:56:31 PM | |
Italiahaircolor Ideal Rock Total Posts: 4,342 Last Post: 11/24/2009 Member Since: 12/17/2007 |
Arent those moments of validation excellent???
____________________________ |
| Posted: 2/11/2008 10:56:31 PM | |
| P: 2/12/2008 7:01:08 AM | |
Ellen Ideal Rock Total Posts: 22,894 Last Post: 11/6/2009 Member Since: 1/13/2006 |
Ha, great story.
~~~~~~~~~~~~~~~~ |
| Posted: 2/12/2008 7:01:08 AM | |
| P: 2/12/2008 8:02:05 AM | |
bee* Ideal Rock Total Posts: 11,107 Last Post: 11/25/2009 Member Since: 5/14/2006 |
thats great!! So nice that she knew how beautiful your diamond is!
|
| Posted: 2/12/2008 8:02:05 AM | |
| P: 2/12/2008 9:22:51 AM | |
Angel7 Ideal Rock Total Posts: 1,997 Last Post: 8/7/2008 Member Since: 1/18/2005 |
What a great story! Thanks for sharing!
____________________________________________________________________________________ |
| Posted: 2/12/2008 9:22:51 AM | |
| P: 2/12/2008 11:05:58 AM | |
Pyramid Ideal Rock Total Posts: 2,914 Last Post: 11/11/2009 Member Since: 11/10/2002 |
Am I the only one who just sees this as being friendly in order to get sales in the future, make the customer or rather potential customer feel good. I am not saying your rings are not top notch or better than Jared sell but remember the person you were dealing with was not an Independent Appraiser but a jeweller who may want to sell you something as we tell others when they buy diamonds; not to go to another jeweller for an opinion. Hope I don't burst your bubble, maybe I am wrong and she really was overwhelmed by your rings but I never really believe salespeople 100% when talking in their own stores.
|
| Posted: 2/12/2008 11:05:58 AM | |
| P: 2/12/2008 12:27:56 PM | |
|
ImpatientOne Ideal Rock Total Posts: 1,187 Last Post: 11/23/2009 Member Since: 10/19/2006 |
Date: 2/12/2008 11:05:58 AM Author: Pyramid Am I the only one who just sees this as being friendly in order to get sales in the future, make the customer or rather potential customer feel good. I am not saying your rings are not top notch or better than Jared sell but remember the person you were dealing with was not an Independent Appraiser but a jeweller who may want to sell you something as we tell others when they buy diamonds; not to go to another jeweller for an opinion. Hope I don't burst your bubble, maybe I am wrong and she really was overwhelmed by your rings but I never really believe salespeople 100% when talking in their own stores. Well, if that were the case, I seriously doubt she would have said what she did infront of another customer who was there looking at e-rings! When she realized what she had done, she quickly turned the conversation in another direction. They quoted me almost $9k for a setting very similar to my own, which I paid $3k for. I had gone there before ording mine through Signed Pieces so that I could estimate what mine would look like... I will never buy diamonds there, but I will get repair work done if needed... ImpatientOne |
| Posted: 2/12/2008 12:27:56 PM | |
| P: 2/12/2008 12:44:24 PM | |
niceice Ideal Rock Total Posts: 1,792 Last Post: 7/22/2008 Member Since: 1/29/2003 |
Date: 2/12/2008 11:05:58 AM Author: Pyramid Am I the only one who just sees this as being friendly in order to get sales in the future, make the customer or rather potential customer feel good. A valid point, but I find it refreshing that the manager didn't try to "burn the stone" like so many other stores have tried to do in the past. The term "burn the stone" refers to the practice of "burning" the stone quality, not actually burning the diamond physically. It seems like most retail jewelers see red when presented with a quality diamond from another store, they really seem to get ruffled up when the diamond was purchased off of the internet. It's like buying a new Chevy truck and driving it on to the Ford lot across the street and asking "How'd I do?" some sales people are smart enough to say "Hey, if you're happy..." and others think they're going to win the customer back by shredding the product, service, reputation, etc. of their competitor. Maybe the manager at Jared's was just being nice in an attempt to earn IO's future business, but that at least is what she's supposed to be doing - serving IO in an attempt to earn her future business for the good of her store. I can't tell you how many customers have shared stories about having a jewelry store clerk tell them all about how terrible their internet diamond is - well countered by the way by "really, then how come it looks so much better than anything you have to offer here?" It's refreshing to hear a story about a take-in that went well. Todd L. Gray, President |
| Posted: 2/12/2008 12:44:24 PM | |
| P: 2/12/2008 12:49:38 PM | |
belle Ideal Rock Total Posts: 10,287 Last Post: 4/3/2008 Member Since: 11/19/2004 |
Date: 2/12/2008 12:44:24 PM absolutely agree. i think many could learn from this kind of service.
Author: niceice Date: 2/12/2008 11:05:58 AM Author: Pyramid Am I the only one who just sees this as being friendly in order to get sales in the future, make the customer or rather potential customer feel good. A valid point, but I find it refreshing that the manager didn't try to 'burn the stone' like so many other stores have tried to do in the past. The term 'burn the stone' refers to the practice of 'burning' the stone quality, not actually burning the diamond physically. It seems like most retail jewelers see red when presented with a quality diamond from another store, they really seem to get ruffled up when the diamond was purchased off of the internet. It's like buying a new Chevy truck and driving it on to the Ford lot across the street and asking 'How'd I do?' some sales people are smart enough to say 'Hey, if you're happy...' and others think they're going to win the customer back by shredding the product, service, reputation, etc. of their competitor. Maybe the manager at Jared's was just being nice in an attempt to earn IO's future business, but that at least is what she's supposed to be doing - serving IO in an attempt to earn her future business for the good of her store. I can't tell you how many customers have shared stories about having a jewelry store clerk tell them all about how terrible their internet diamond is - well countered by the way by 'really, then how come it looks so much better than anything you have to offer here?' It's refreshing to hear a story about a take-in that went well.
|
| Posted: 2/12/2008 12:49:38 PM | |
| P: 2/12/2008 1:34:40 PM | |
|
Pyramid Ideal Rock Total Posts: 2,914 Last Post: 11/11/2009 Member Since: 11/10/2002 |
ImpatientOne Yes you are right, I forgot about the part where she said it all before another customer. NiceIce It is true what you say about she didn't diss the stone. I also notice you said they are supposed to be nice to customers to win their business, which is true also, it is funny sometimes to be on the customer side and on the defence rather than think the whole picture that yes they are right to be nice because that is them earning their living too and in an honest way. Food for thought, maybe I am just too defensive and need to remind myself to always look at the other side of things.
|
| Posted: 2/12/2008 1:34:40 PM | |
| P: 2/12/2008 1:38:29 PM | |
Gypsy Ideal Rock Total Posts: 14,306 Last Post: 11/20/2009 Member Since: 8/9/2005 |
That's great! Nice to have things confirmed for you... so publically too!
|
| Posted: 2/12/2008 1:38:29 PM | |
| P: 2/12/2008 2:47:25 PM | |
LegacyGirl Ideal Rock Total Posts: 1,757 Last Post: 1/15/2009 Member Since: 11/16/2007 |
It's refreshing to hear something like that. I was dealing with a B&M store here that even provided me with a little pamphlet about the "horrors" of buying from the internet. Needless to say I laughed when I got that... and their prices couldn't even compare to the deals I've found here.
|
| Posted: 2/12/2008 2:47:25 PM | |
 Previous Page
|
Next Page 
|
| « ERD: its cushions and its upgrade policy - please weigh in! « | » Where do all the original non-upgraded diamonds go? Do they t... » |
Contact Us | Back Home | Privacy Statement | Forum Agreement | Forum Policies | |
| Ideal BB Version: 0.1.5.4.beta1 | Message forum software powered by the Ideal BB |
| |
Pricescope -
Knowledge -
Diamond Prices -
Tools -
Resources -
About
© 2000-2009 Pricescope. Terms of Use Privacy Policy Disclaimer
forum archives
