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ť BlueNile forgot to ship me my stone

BlueNile forgot to ship me my stone

P: 8/7/2007 12:50:48 PM
cutiek1t Rough Rock Total Posts: 35 Last Post: 1/25/2010 Member Since: 6/16/2007	remember my thread about me buying my 2 stones from BlueNile from my Blue Amex. Anyway got the package today and it only contain one stone but 2 cert. from GIA. I call their customer service and hopefully they will call me back soon . Okay , i'm freaking out and piss at the service don't they check before shipping it out? We talking about diamonds for god sake. kt
Posted: 8/7/2007 12:50:48 PM

There are 27 replies to this message. There are 27 replies on this page.

P: 8/7/2007 1:07:26 PM
gwendolyn Ideal Rock Total Posts: 6,606 Last Post: 2/8/2010 Member Since: 8/4/2007	Holy cow, I'd be flipping out too!!! I hope you hear back from them pronto, and that you sounded suitably annoyed and freaked out on the phone for them to figure out what on earth went wrong as soon as they possibly can! ... "The mind can weave itself warmly in the cocoon of its own thoughts, and dwell a hermit anywhere." -James Russell Lowell
Posted: 8/7/2007 1:07:26 PM

P: 8/7/2007 1:38:22 PM
DMcD Rough Rock Total Posts: 50 Last Post: 8/17/2007 Member Since: 7/24/2007	wow, keep us updated.
Posted: 8/7/2007 1:38:22 PM

P: 8/7/2007 1:50:33 PM
cutiek1t Rough Rock Total Posts: 35 Last Post: 1/25/2010 Member Since: 6/16/2007	Got a call from Mike at Blue Nile after i call them to follow up, he told me to look everywhere in the box, vendor said it might be pack in a little plastic bag or sometime wrap up in a piece of paper or bubble wraps. I told him my package have no bubbles wrap no little plastic bag or piece of paper, i also told him that i only get one plastic pouch that the GIA cert. supposed to come with. So he ask me to wait and will get back in 1 hr or soo. kt
Posted: 8/7/2007 1:50:33 PM

P: 8/7/2007 1:53:34 PM
cutiek1t Rough Rock Total Posts: 35 Last Post: 1/25/2010 Member Since: 6/16/2007	Date: 8/7/2007 1:50:33 PM Author: cutiek1t Got a call from Mike at Blue Nile after i call them to follow up, he told me to look everywhere in the box, vendor said it might be pack in a little plastic bag or sometime wrap up in a piece of paper or bubble wraps. I told him my package have no bubbles wrap no little plastic bag or piece of paper, i also told him that i only get one plastic pouch that the GIA cert. supposed to come with. So he ask me to wait and will get back in 1 hr or soo. Now i don't know which stone i have in my possesion 0.55 or 0.56 kt
Posted: 8/7/2007 1:53:34 PM

P: 8/7/2007 1:55:32 PM
DMcD Rough Rock Total Posts: 50 Last Post: 8/17/2007 Member Since: 7/24/2007	The only thing I can tell you, is just to relax. Worrying about it now or getting upset wont help, and if can be resolved easily (like the find it) then you would have worried for nothing. It will be taken care of, im sure.
Posted: 8/7/2007 1:55:32 PM

P: 8/7/2007 2:03:48 PM
cutiek1t Rough Rock Total Posts: 35 Last Post: 1/25/2010 Member Since: 6/16/2007	Date: 8/7/2007 1:55:32 PM Author: DMcD The only thing I can tell you, is just to relax. Worrying about it now or getting upset wont help, and if can be resolved easily (like the find it) then you would have worried for nothing. It will be taken care of, im sure. Oh thanks for your word, but i can't help getting upset about it. kt
Posted: 8/7/2007 2:03:48 PM

P: 8/7/2007 2:47:27 PM
flash407 Rough Rock Total Posts: 43 Last Post: 1/21/2009 Member Since: 7/19/2007	Remember by using your AmEx, your purchase is also protected. If you feel like this could be an issue, you could always contact AmEx and inform them of what has happened.
Posted: 8/7/2007 2:47:27 PM

P: 8/7/2007 2:50:32 PM
phoenixgirl Ideal Rock Total Posts: 2,663 Last Post: 2/8/2010 Member Since: 3/20/2003	I'm really sorry! I hope they rectify the situation as soon as possible. I hope it wasn't internal theft.
Posted: 8/7/2007 2:50:32 PM

P: 8/7/2007 3:31:18 PM
Jenn5504 Ideal Rock Total Posts: 1,166 Last Post: 8/20/2009 Member Since: 5/21/2007	Oh my word! I'm so sorry!
Posted: 8/7/2007 3:31:18 PM

P: 8/7/2007 3:36:57 PM
kcoursolle Ideal Rock Total Posts: 10,385 Last Post: 1/23/2010 Member Since: 1/21/2006	What a hassle! I'll cross my fingers for you that the situation gets fixed quickly.
Posted: 8/7/2007 3:36:57 PM

P: 8/7/2007 5:38:37 PM
cutiek1t Rough Rock Total Posts: 35 Last Post: 1/25/2010 Member Since: 6/16/2007	Just to let you guys know everything is okay now. I found the stone since it was wrap loose in paper somehow it fell out when opened the box. kt
Posted: 8/7/2007 5:38:37 PM

P: 8/7/2007 5:42:59 PM
iwannaprettyone Ideal Rock Total Posts: 3,581 Last Post: 1/28/2010 Member Since: 2/5/2002	sssheessss.....phew! Iwanna x (IWPO) *****Status: MARRIED!!!!*****
Posted: 8/7/2007 5:42:59 PM

P: 8/7/2007 5:47:26 PM
Fly Girl Ideal Rock Total Posts: 4,120 Last Post: 2/8/2010 Member Since: 1/9/2007	Date: 8/7/2007 5:38:37 PM Author: cutiek1t Just to let you guys know everything is okay now. I found the stone since it was wrap loose in paper somehow it fell out when opened the box. Yay!!! I recently ordered two diamonds from Blue Nile, 0.42 and 0.43 ct, in January and they came mounted in tension settings inside of individual presentation boxes. No way could I have missed seeing one of them. I wonder why yours was just wrapped in paper? Maybe BN is trying to save some $$$? Not worth it if people can't find the stones! **** Life is a Journey, not a Destination. ****
Posted: 8/7/2007 5:47:26 PM

P: 8/7/2007 5:55:18 PM
DMcD Rough Rock Total Posts: 50 Last Post: 8/17/2007 Member Since: 7/24/2007	Date: 8/7/2007 5:38:37 PM Author: cutiek1t Just to let you guys know everything is okay now. I found the stone since it was wrap loose in paper somehow it fell out when opened the box. Everything usually works out, stressing and worring doesnt help
Posted: 8/7/2007 5:55:18 PM

P: 8/7/2007 5:56:54 PM
indypitty Cut Rock Total Posts: 300 Last Post: 2/8/2010 Member Since: 7/23/2007	What a relief!!! My BlueNile diamond also came in a tension setting and ring box. I think how it's packaged must depend on which distributor the stone comes from. Mine came from NYC ~ I don't think that is where BlueNile is located.
Posted: 8/7/2007 5:56:54 PM

P: 8/7/2007 6:31:04 PM
cinnamon013 Ideal Rock Total Posts: 1,685 Last Post: 2/6/2010 Member Since: 4/15/2007	OH MY! Did you find it on your floor? So glad you found it! How do they look?
Posted: 8/7/2007 6:31:04 PM

P: 8/7/2007 6:32:05 PM
thing2of2 Ideal Rock Total Posts: 8,096 Last Post: 2/9/2010 Member Since: 1/1/2007	I'm glad you found it! I'm kind of surprised they pack their diamonds in a way that they can just fall out like that. Yikes! All's well that ends well, I suppose.
Posted: 8/7/2007 6:32:05 PM

P: 8/7/2007 6:52:12 PM
cutiek1t Rough Rock Total Posts: 35 Last Post: 1/25/2010 Member Since: 6/16/2007	Date: 8/7/2007 5:47:26 PM Author: Fly Girl Date: 8/7/2007 5:38:37 PM Author: cutiek1t Just to let you guys know everything is okay now. I found the stone since it was wrap loose in paper somehow it fell out when opened the box. Yay!!! I recently ordered two diamonds from Blue Nile, 0.42 and 0.43 ct, in January and they came mounted in tension settings inside of individual presentation boxes. No way could I have missed seeing one of them I wonder why yours was just wrapped in paper? Maybe BN is trying to save some $$$? Not worth it if people can't find the stones! This is my second time order from them the first time i got 2 boxes and just like your it came mounted in tension settings. This time i only got one box and i was freaking out. I did talked to one of the customer service and she told me that the reason one of the stone came wrapped in paper because my order came from the same vault and they want the consumer to be able to identify the stone since they ship them together. Makes any sense? I was soo upset all day, but not anymore kt
Posted: 8/7/2007 6:52:12 PM

P: 8/7/2007 6:55:35 PM
cutiek1t Rough Rock Total Posts: 35 Last Post: 1/25/2010 Member Since: 6/16/2007	Date: 8/7/2007 6:31:04 PM Author: cinnamon013 OH MY! Did you find it on your floor? So glad you found it! How do they look? It was in the smaller box of fedex, and they look beautiful. kt
Posted: 8/7/2007 6:55:35 PM

P: 8/7/2007 6:56:01 PM
thing2of2 Ideal Rock Total Posts: 8,096 Last Post: 2/9/2010 Member Since: 1/1/2007	That doesn't really make sense to me, actually. They could just mark the boxes so you would know which diamond was which. It's pretty ridiculous that they sent the diamonds in such a non secure way. That's an expensive purchase! I'm glad you're feeling better, though-I know that would really upset me, too!
Posted: 8/7/2007 6:56:01 PM

P: 8/7/2007 7:10:42 PM
cutiek1t Rough Rock Total Posts: 35 Last Post: 1/25/2010 Member Since: 6/16/2007	Date: 8/7/2007 6:56:01 PM Author: thing2of2 That doesn't really make sense to me, actually. They could just mark the boxes so you would know which diamond was which. It's pretty ridiculous that they sent the diamonds in such a non secure way. That's an expensive purchase! I'm glad you're feeling better, though-I know that would really upset me, too! Yeah, i do like your idea so better, just mark the darn box and i or my jeweler can always figure it out , making me getting all nervous , you guys should see my hands it was shaken when i actually found it. kt
Posted: 8/7/2007 7:10:42 PM

P: 8/7/2007 7:46:23 PM
gwendolyn Ideal Rock Total Posts: 6,606 Last Post: 2/8/2010 Member Since: 8/4/2007	Date: 8/7/2007 7:10:42 PM Author: cutiek1t Yeah, i do like your idea so better, just mark the darn box and i or my jeweler can always figure it out , making me getting all nervous , you guys should see my hands it was shaken when i actually found it. Aww, I can only imagine! I'm so glad you found it and everything is a-ok! Now take some pics. ... "The mind can weave itself warmly in the cocoon of its own thoughts, and dwell a hermit anywhere." -James Russell Lowell
Posted: 8/7/2007 7:46:23 PM

P: 8/7/2007 8:40:43 PM
Fly Girl Ideal Rock Total Posts: 4,120 Last Post: 2/8/2010 Member Since: 1/9/2007	Date: 8/7/2007 7:10:42 PM Author: cutiek1t Date: 8/7/2007 6:56:01 PM Author: thing2of2 That doesn't really make sense to me, actually. They could just mark the boxes so you would know which diamond was which. It's pretty ridiculous that they sent the diamonds in such a non secure way. That's an expensive purchase! I'm glad you're feeling better, though-I know that would really upset me, too! Yeah, i do like your idea so better, just mark the darn box and i or my jeweler can always figure it out , making me getting all nervous , you guys should see my hands it was shaken when i actually found it. Well, it doesn't make sense to me to package them like that. GIA stones under 1 ct have the cert number on the girdle, right? I happen to have a microscope at home, so I checked those cert numbers right away. I could read them fairly easily with a loupe as well, but after I had them set the black carbon in the cert numbers was washed away, and it is much harder to find the numbers now. **** Life is a Journey, not a Destination. ****
Posted: 8/7/2007 8:40:43 PM

P: 8/7/2007 9:47:46 PM
diamondfan Ideal Rock Total Posts: 11,012 Last Post: 12/8/2009 Member Since: 6/17/2005	Good think you did not toss it out by mistake!!! **************************** "There is no such thing as fun for the whole family-there are no massage parlors with ice cream and free jewelry" Jerry Seinfeld
Posted: 8/7/2007 9:47:46 PM

P: 8/7/2007 11:04:02 PM
Stone Hunter Ideal Rock Total Posts: 4,202 Last Post: 2/8/2010 Member Since: 5/12/2006	Just amazing. Wrapping in paper just doesn't seem very secure to me at all. Sure they come out of the vault like that but then put them in a box or something to ship them.
Posted: 8/7/2007 11:04:02 PM

P: 8/7/2007 11:08:28 PM
dianne Ideal Rock Total Posts: 987 Last Post: 2/3/2010 Member Since: 2/18/2007	Date: 8/7/2007 9:47:46 PM Author: diamondfan Good think you did not toss it out by mistake!!! Just think how easily this could have happened. Oh My! You know, I am still amazed that something so expensive is stored in...paper! I really think they should have used a better method to contain the diamonds and also clearly mark them so you knew which was which right away. Maybe you gave them a little scare and they will improve their packing process. So glad you found the missing one!!!
Posted: 8/7/2007 11:08:28 PM

P: 8/8/2007 8:16:57 AM
Chrono Ideal Rock Total Posts: 12,636 Last Post: 2/9/2010 Member Since: 4/22/2004	It seems very common for diamonds and gemstones to be stored in those little papers. For shipping, I like those small white cases with a clear top where you can see through. It is stronger than paper and you can find it easily.
Posted: 8/8/2007 8:16:57 AM

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