help! Jeweler damaged my new Saturn setting!

Hi,

I'm a new user and this is my first post here. My boyfriend just purchased a gorgeous, vintage-style paltinum setting by Saturn at Barmakian in Natick, MA. My fiance and I are still shopping for a stone. We bought the setting last week. Yesterday, the saleperson was supposed to have had it sized for me, and we were also going to look at diamonds. Instead, she waited to have it sized, I think to push us into buying one of their stones first. She waited until the last minute when the jeweler was about to leave. (This annoyed me but I didn't feel comfortable saying so at the time.)

When I tried on the ring in the store, which was literally closing at the time, it was more snug than the 4.5 I was fit for, but I figured maybe it was just me.

When I got the ring home last night and got a good look at it, I realized 2 additional issues: 1.) You can see where it was sized--it's not a smooth, symmetric line, and 2) the whole setting is now "off"--the sides are no longer symmetric and it looks the the ring was bent out of shape during sizing! I am so sad, as this is a beautiful, and not cheap, setting. I don't even want to tell my fiance as I don't want him to be upset.

Barmakian said they will fix it, though I wonder if they can. What's worse is that they are not close at all to my home, and another afternoon will be spent dealing with this ring issue.

My questions for the people on this board are: Is platinum very malleable, like 24K gold? Will this ring bend or dent easily? (I thought platinum was strong). Has this happened to anyone else? (I did see an old post about a Barkamian setting nightmare but to me it looked like the poster was sent the wrong ring altogether.) I wonder if I wil have any recourse if they have irrevocably damaged the ring. Adding to the confusion is the fact that we are likely to buy a stone tomorrow(not from them, now that I'm fuming). I wonder if they will fix the damage AND set a stone from an outside jeweler to save me from running between 2 stores.

Any advice here would be great.

Thanks in advance!

~~~ When in doubt...don't.~~~

Skippy

"The only things that stand between a person and what they want in life are the will to try it, and the faith to believe it's possible" Rich Devos

~~~ When in doubt...don't.~~~

~~~~~~~~~~~~~~~~

"It is also important for the State to inculcate in its subjects an aversion to any 'conspiracy theory of history' for a search for 'conspiracies' means a search for motives and an attribution of responsibility for historical misdeeds."

-Murray N. Rothbard, in The Anatomy of the State



John Swinton [1829-1901] Chief Editorial Writer of the New York Times (Considered "the Dean of his Profession" by his peers), when asked to toast an 'Independent Press' in a gathering at the National Press Club, circa 1880

"There is no such thing in America as an independent press unless it is in the country towns. You know it, and I know it. There is not one of you who dare express an honest opinion. If you express it you know beforehand that it would never appear in print. I am paid... for keeping my honest opinions out of the paper I am connected with. Others of you are paid similar salaries for doing similar things....

The business of the New York journalist is to distort the truth, to lie outright, to pervert, to vilify, to fawn at the feet of Mammon, and sell his country and race for his daily bread, or for what is about the same thing, his salary. You know this, and I know it and what foolery to be toasting an 'independent press.' We are tools, and the vassals of rich men behind the scenes. We are jumping-jacks. They pull the strings and we dance. Our time, our talents, our lives, our possibilities, all are the property of other men. We are intellectual prostitutes."

Sara

The most beautiful experience we can have
is the mysterious - the fundamental emotion which
stands at the cradle of true art and true science.
~ Albert Einstein ~

~~~~~~~~~~~~~~~~

"It is also important for the State to inculcate in its subjects an aversion to any 'conspiracy theory of history' for a search for 'conspiracies' means a search for motives and an attribution of responsibility for historical misdeeds."

-Murray N. Rothbard, in The Anatomy of the State



John Swinton [1829-1901] Chief Editorial Writer of the New York Times (Considered "the Dean of his Profession" by his peers), when asked to toast an 'Independent Press' in a gathering at the National Press Club, circa 1880

"There is no such thing in America as an independent press unless it is in the country towns. You know it, and I know it. There is not one of you who dare express an honest opinion. If you express it you know beforehand that it would never appear in print. I am paid... for keeping my honest opinions out of the paper I am connected with. Others of you are paid similar salaries for doing similar things....

The business of the New York journalist is to distort the truth, to lie outright, to pervert, to vilify, to fawn at the feet of Mammon, and sell his country and race for his daily bread, or for what is about the same thing, his salary. You know this, and I know it and what foolery to be toasting an 'independent press.' We are tools, and the vassals of rich men behind the scenes. We are jumping-jacks. They pull the strings and we dance. Our time, our talents, our lives, our possibilities, all are the property of other men. We are intellectual prostitutes."

************* 9/20/08***********
OMG!!! We Are Married!!

allison

Thanks for this info. That is really interesting--I bet you're right, that may be why they didn't offer to purcase it from Saturn in my own size (which is 4.5). It WAS cheaper at Barmakian than at Saturn, which I guess makes this all a lot easier to take. The damage to the ring is still visible, especially to the filigree, but not to the casual onlooker. I probably would have preferred to pay more and have it be right, but I can live with the setting as is. I agree that their practice is weird--brand names do draw people there, especially those that are hard to find. I kind of wondered if they were really selling Saturns or copies of them--my ring came with no info from Saturn and the stamp is a little faint vs those I've seen in photos--who knows. . .

FYI, if you end up going to Barmakian for a stone (and they do have some very nice, well-priced stones), I would be very careful--don't take their word for it when they say something is, for ex, ideal. Look at all the stats (which if you're on this forum, I'm sure you would do anyway). I had one of their people at a different location claim something was ideal with a table that was beyond the limits for an ideal cut. 

Had Barmakian not disappointed me in terms of service and honesty I would certainly have purchased a stone from them.Their prices are very good.

It's too bad it's so hard to find styles like Bevery K and Saturn--people seem to love them. I know I do.

good luck with your own search!






HI msmeimei,

Sorry to hear about your saturn ring
is there anymore news?
I briefly talked to a salesperson at barmakians ab seeing more --selection or something from saturn..etc.. and they explained what happens is the saturn guy comes to them with a selection and then they pick what they want.. and thats it. They told me they don't like to carry lots of "other" peoples brands bec they have to pay all these diff fees in order to carry other brands so they Try to push their own "Barmakian" jewelery. Its wierd bec you'd think they want to have customers buy from them? I had asked to see anything from "Beverly K" and he said they don't have any catelogs etc... they will never carry that..and to try somewhere else.
So anywayyyy the reason i am telling you all this is maybe thats why instead of ordering your Correct size from saturn for you---They opt for resizing--
What was the size on the ring before sizing? (Also Barmakian's price on saturn tends to be a little less than if you got it from direct from saturn --in some cases)-- The Saturn people are very nice if you wanted to contact them tho--their e-mail is on their site---

Keep us updated! and best of Luck

saturn web