WF website

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Keep asking questions.

one thing that bugs about the new website is that it's so hard to navigate!! it seems like it's much harder to find things that before seemed simple. like that diamonds of africa pendant and info page? randomly found it after clicking on like 10 different things. the navigation is not intuitive for the user IMO.

also, the other thing that is seriously driving me nuts is that when you search for expert selection it does not just limit the search to in house diamonds. and if you think that 4 stars means in house like i did, after seeing it bring up 20 diamonds and only 2 had 4 stars, i thought oh those are the in-house ones....well that doesn't seem to be the case since when i click on the cert it says it's not in house or a picture hasn't been taken. i wish they would add something that says 'this is an inhouse diamond', isnt that what ES was all about anyway?

anyway it's been frustrating because i like to keep an eye on WF's inventory as in in-house stones that are literally cherry picked but i have seen a bunch on the site that are not up to snuff that seem virtual but have the cherry sign. and there's no indicator on in-house that i can find. driving me batty.

it's tough to do a redesign...because you can never please all parties and people always like elements of the old site better...but hopefully things are still being tweaked to make this a better site for the long-term. i don't know how many more times i can try to find an ES diamond and be frustrated and NOT JUST SNAP!

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"Insanity: doing the same thing over and over again and expecting different results."

-Albert Einstein

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Piece of cake and a candle.
**ng gift**

(*•.¸(`*•.¸¸.•*´)¸.•*)
¨`•.¸ *belle*¸.• ´¨
(¸.•*(¸.•*´ `*•.¸)*•.¸)

Thanks for the comments.  Feedback here continues to be helpful.

Here are some answers:

1. You will get ES-only diamonds if, from the Diamonds page, you do Step 1 (enter parameters) then click one of the ES options.  But then if you change parameters at the top of the results page it starts including virtual stones.  This is being fixed.  For now you must page back to the Diamonds page and change parameters in Step 1 again.  Sorry for the inconvenience.  This is not an issue with ACA searches.

2. We are still in-process on the Advanced search feature and having the ES search still return ES-exclusive selections after changing things on the results page.  The programmers understand these requests are priorities.

3. Any in-house diamond is identified as “Item Available – ready to ship” under the price.  Those located with a supplier indicate “Call for Availability.”  I hope this is helpful.

4. The HCA is a great tool which we support as intended; to identify candidates with potential and reject others on a broad scale.  We discuss and link to the HCA as part of our Cut Analysis tutorial.  While globally useful, it’s not intended to influence decisions between closely matched diamonds.

5. IS photos side by side would be thumbnail-size or smaller.  Would that still be useful, do you think?

6. Navigating:  If you were used to the old site I understand how it may seem harder, but there are actually less steps now.   To find Dreams Of Africa from the main page:

click Diamond Jewelry
click Extraordinary Pieces
click Dreams Of Africa

or

select ‘Diamond Pendants’ from the drop down
click Search ...all pendants are returned (Dreams Of Africa is the last pendant)

It has been interesting to see the difference in opinions on ease-of-use.  Several people have found the new site harder to navigate, but the overwhelming feedback is that navigability is improved.  This was the intent; diamond searches proceed from a single master page now, intended to be less confusing for new shoppers.  It’s similar with the jewelry drop-down.  Predictably, those who prefer the new site are newer clients.

Thanks for all the comments.  We continue to listen and many suggestions have been useful.

John

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John Pollard

Whiteflash Director of Education 2004-2007

(*•.¸(`*•.¸¸.•*´)¸.•*)
¨`•.¸ *belle*¸.• ´¨
(¸.•*(¸.•*´ `*•.¸)*•.¸)

Swingirl,

We're sorry for the inconvenience.  Mac users have been successful using the most recent Safari, but have had trouble with older versions. 

The information below helped a prior mac user - I don't know if it's applicable for you.  Let us know if you continue to have problems, and with which version of Safari.

Safari 1.2 Help

Webpages aren't working

If features of webpages don't seem to work, you may have turned off the use of plug-ins, Java, or JavaScript, or you may have set Safari to block pop-up windows.

Choose Preferences from the Safari menu and click Security. Make sure that the checkboxes to use plug-ins, Java, and JavaScript are selected and that the "Block pop-up windows" checkbox is not selected.

If your Security preferences are set this way and the page doesn't work, choose Report Bugs to Apple from the Safari menu to report the problem.

If you open webpages that you trust, then allowing pages to use plug-ins, Java, and JavaScript will not risk the security of your computer.

Note: Certain links that this article refers to may not be available in this context; please consult the relevant product Help guide page on your computer for full access to these links.

John

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John Pollard

Whiteflash Director of Education 2004-2007

John

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John Pollard

Whiteflash Director of Education 2004-2007