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 » RockyTalky
»  » What else can go wrong?
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What else can go wrong? |
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| P: 11/11/2005 9:09:50 AM | |
jazmine Ideal Rock Total Posts: 2,013 Last Post: 11/17/2009 Member Since: 7/12/2005 |
Sorry in advance for the length of this but I really need to vent. My e-ring expirience has been one thing after another. As some of you may remember, I was all set to have a setting created for me by a jeweler that I learned about through Bailey Banks and Biddle. I was originally going to have BBB send my diamond out to this jeweler to create a setting I had seen in their store. To make a long story short, I found out that BBB was charging me $8000 for a setting that the manufacturer could create for $3000. So I then decided to go directly through the manufacturer, until they found out that I had heard about them through BBB and had decided to cut out the middle man. They told me they could not make the setting because it was not ethical for them to go behind BBB's back. So the sent the diamond back to me. I then found a local jeweler who I really liked. Everyone in the store was super nice and I had a chance to see a completed ring the jeweler had just finished. It was gorgous and I had a good feeling abou the place so I decided they were the ones to create my setting. I had called the jeweler a few days after we had agreed to do this project together to make sure that they would be using the platinum alloy that I wanted for the ring. When I spoke with the owner on the phone, he acted kind of confused (perhaps many people do not ask about such things). He told me that the alloy that I wanted was what their caster used but for some reason I felt like he really didn't know and was just saying that to pacify me. To make another long story real short, yesterday, after so much anticipation, my fiance went in to get the finished ring. Well, he took one look at it and a piece of pave was missing. Who doesn't check that before the buyer comes in. He pointed it out and the jeweler said "Oh I can pop that back in." Well he goes in the back and does so and when he brings it back out there are vice marks on the ring. I assume those were made when he replaced the pave. Who just snaps a pave stone in and hands someone their ring with vice grips? Then my fiance checked the for the platinum stamp and there was none. The jeweler looked up the alloy used in the paperwork and what do you know, it was not what we wanted. The jeweler called my fiance a little while after he left the store to tell him the alloy was actually something different, he had been looking at someone else's paperwork. It was not what I wanted still though but he tried to talk him into it. I am 100% positive that he is lying about this, because I am sure that the number of people who request special alloys are extremely rare. I know he doesn't have all kinds of different paperwork with different alloy written on them. When he called us back to tell us he was mistaken about the alloy, he told my fiance that the alloy was what he thought I wanted. lI am sooo mad  and frustrated that I could just scream. There is more to this story but I am trying to condense it a little. I am not giving this jeweler a second chance. We are going in there in a few hours to pick up our diamond. And sorry, but I refuse to pay for anything. I was outright lied to about the alloy mix. I am really stressing out about the diamond because it is a marquise and they set it and now are popping it out. What if they chipped a point? I am going to do my best to examine my diamond before I leave, I hope to god there is nothing wrong with it. I am sending the diamond to WF tomorrow (like I should have done in the first place) and the setting should be done in 3 weeks. By the way, we were needing this setting to be completed by this Friday because we are flying some people in for a surprise engagement party. Now I will not even have my ring for the party. I feel like it will take an act of god (or at least WF) for this setting to be completed.
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| Posted: 11/11/2005 9:09:50 AM | |
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There are 23 replies to this message. There are 23 replies on this page. |
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| P: 11/11/2005 9:29:30 AM | |
strmrdr Ideal Rock Total Posts: 23,296 Last Post: 10/9/2009 Member Since: 11/1/2003 |
sorry to hear of all your problems :{ I was lucky enough to find the person who does most of the custom work for a lot of local jewelers so can have him do my work without the huge markups. The fact that he does awesome work is an added bonus. I can see the guys point that he cant cut bbb out :{ The other one there is no excuse for it if they cant deliver what was promised then you dont owe them a cent. Which alloy were they suposed to be using? which did they use? ........... Karl has joined the diamond trade and is now posting as Karl_K |
| Posted: 11/11/2005 9:29:30 AM | |
| P: 11/11/2005 9:32:48 AM | |
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jazmine Ideal Rock Total Posts: 2,013 Last Post: 11/17/2009 Member Since: 7/12/2005 |
I wanted 900 plat, 100 iridium. WF will use 950 plat, 50 ruthenium (which, from what I've read is probably better)
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| Posted: 11/11/2005 9:32:48 AM | |
| P: 11/11/2005 9:35:13 AM | |
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strmrdr Ideal Rock Total Posts: 23,296 Last Post: 10/9/2009 Member Since: 11/1/2003 |
Date: 11/11/2005 9:32:48 AM Author: jazmine I wanted 900 plat 100 iridium. WF will use 950 plat 50 ruthenium (which, from what I've read is probably better) They are likely the best of the most common alloys for cast settings. Which one did the jeweler use instead of 900 plat 100 iridium? ........... Karl has joined the diamond trade and is now posting as Karl_K |
| Posted: 11/11/2005 9:35:13 AM | |
| P: 11/11/2005 9:36:34 AM | |
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jazmine Ideal Rock Total Posts: 2,013 Last Post: 11/17/2009 Member Since: 7/12/2005 |
First he said 950 plat, 50 iridium (crap). He later claimed it was 900 plat, 100 cobalt (still crap).
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| Posted: 11/11/2005 9:36:34 AM | |
| P: 11/11/2005 9:37:53 AM | |
researcher Ideal Rock Total Posts: 2,440 Last Post: 5/26/2008 Member Since: 4/27/2004 |
What a trial! My heart goes out to you. I think you're making the right decision by taking your stone and getting a setting from WF. They will do an amazing job for you, and have it to you in no time flat! Just make sure to check your diamond CAREFULLY for any chips/scratches before you leave the B&M shop!
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| Posted: 11/11/2005 9:37:53 AM | |
| P: 11/11/2005 9:39:48 AM | |
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strmrdr Ideal Rock Total Posts: 23,296 Last Post: 10/9/2009 Member Since: 11/1/2003 |
Date: 11/11/2005 9:36:34 AM Author: jazmine First he said 950 plat, 50 iridium (crap). He later claimed it was 900 plat, 100 cobalt (still crap). yuck. yep dont owe him a dime. ........... Karl has joined the diamond trade and is now posting as Karl_K |
| Posted: 11/11/2005 9:39:48 AM | |
| P: 11/11/2005 9:40:31 AM | |
stubee77 Rough Rock Total Posts: 20 Last Post: 11/11/2005 Member Since: 9/29/2005 |
Hey Jazmine, Wow - what an experience.... You'll have to forgive me, as I'm a relatively newbie to e-rings and PS, but I just thought i would let you know that after reading your story I really feel for you and your partner. The whole thing sucks big time  " src="http://www.pricescope.com/idealbb/images/smilies/sad.gif" width=15 border=0> . I'm sending you (and the setter!) some good vibes for the safe return of your diamond.I hope it all works out with your new setting from WF (which i'm sure will be stunning!). Let us know how it all works out. Stu.
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| Posted: 11/11/2005 9:40:31 AM | |
| P: 11/11/2005 9:45:05 AM | |
Lorelei Ideal Rock Total Posts: 34,228 Last Post: 11/23/2009 Member Since: 4/30/2005 |
Oh Jazmine - that's terrible and I feel your pain. This should not have happened and stick to your guns with not paying anything to the jeweller. I am also so sorry you won't have the ring for your engagement party, I know you have been waiting a long time. I know it doesn't help much, but in sending it to WF you are doing the right thing and they will do an amazing job for you - the ring will be awesome when it is done. Check the diamond very carefully with a loupe before you accept it back from the store. Good luck and let us know how you get on.
 Nothing is more sacred as the bond between horse and rider...no other creature can ever become so emotionally close to a human as a horse. When a horse dies, the memory lives on because an enormous part of his owner's heart, soul, very existence dies also...but that can never be laid to rest, it is not meant to be... - Stephanie M Thorn |
| Posted: 11/11/2005 9:45:05 AM | |
| P: 11/11/2005 9:59:06 AM | |
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jazmine Ideal Rock Total Posts: 2,013 Last Post: 11/17/2009 Member Since: 7/12/2005 |
Thanks for the support. This is indeed a very trying time
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| Posted: 11/11/2005 9:59:06 AM | |
| P: 11/11/2005 10:09:08 AM | |
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Lorelei Ideal Rock Total Posts: 34,228 Last Post: 11/23/2009 Member Since: 4/30/2005 |
I know and it is totally unfair, you have waited so long for this ring and been very patient, I doubt that I would handle it so well. Just hold on to the fact that it will be incredible when you get it and hopefully it won't be long. Good luck again at the jewellers, please let us know how you get on.
Nothing is more sacred as the bond between horse and rider...no other creature can ever become so emotionally close to a human as a horse. When a horse dies, the memory lives on because an enormous part of his owner's heart, soul, very existence dies also...but that can never be laid to rest, it is not meant to be... - Stephanie M Thorn |
| Posted: 11/11/2005 10:09:08 AM | |
| P: 11/11/2005 10:11:06 AM | |
Kaleigh Ideal Rock Total Posts: 25,906 Last Post: 11/23/2009 Member Since: 11/18/2004 |
OMG, what an ordeal you have been through Jazmine. I have followed your story from the beginning. HUGS. Storm's right you don't owe them one red cent. Good luck and let us know how it goes today. I feel so bad for you!!!!
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| Posted: 11/11/2005 10:11:06 AM | |
| P: 11/11/2005 11:04:40 AM | |
windowshopper Ideal Rock Total Posts: 2,023 Last Post: 7/25/2006 Member Since: 7/11/2004 |
i agree with everyone but i am confused how do you know for sure what the alloys really are? i understand that you are suspicious and do not believe him but if you like the setting couldnt you find out for sure before starting over? what difference does the allow make i am not clear on that?
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| Posted: 11/11/2005 11:04:40 AM | |
| P: 11/11/2005 11:16:20 AM | |
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jazmine Ideal Rock Total Posts: 2,013 Last Post: 11/17/2009 Member Since: 7/12/2005 |
Either way, if it is one of the 2 he told me it is, I do not want it. When I originally called to ask about the alloy, the conversation went like this: Me: Do you know, or can you find out what alloy is used for the setting? Him: Um... okaaaay, I can try to find out. What are you looking for? Me: 900 plat, 100 iridium. Him: Oh yeah! Thats what we use. Me: Are you sure about that because that is the only way I will take the ring. Him: Yes that is what the caster uses. Me: Will there be a stamp? Him: Yes. There was no stamp. I also do not like how they presented the ring w/ pave missing- so unprofessional. Yestereday, when my fiance called to tell the owner we wanted to cancel the project and get our diamond and money back he said "fine" and hung up on him  .
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| Posted: 11/11/2005 11:16:20 AM | |
| P: 11/11/2005 11:17:52 AM | |
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jazmine Ideal Rock Total Posts: 2,013 Last Post: 11/17/2009 Member Since: 7/12/2005 |
Oh, I am choosing an alloy that will be hard and will be more durable than some of the other alloys used to make platinum settings. This thread explains alot: http://www.diamondsunlimited.com/platinum_alloy_mixes.html
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| Posted: 11/11/2005 11:17:52 AM | |
| P: 11/11/2005 3:43:24 PM | |
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jazmine Ideal Rock Total Posts: 2,013 Last Post: 11/17/2009 Member Since: 7/12/2005 |
I picked up my diamond today and everything seems to be okay. My fiance and I both examined the stone very closely for quite a while with both a loupe and a 30x microscope. Of course, I probably would not be able to spot a tiny crack or chip, but to me it looks to be good as new. I will find out for sure when Bob at WF gets the stone early next week. He will thoroughly check it of course. And we got all of our money back w/o any hassle so at least things are going a little better
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| Posted: 11/11/2005 3:43:24 PM | |
| P: 11/11/2005 3:51:19 PM | |
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Lorelei Ideal Rock Total Posts: 34,228 Last Post: 11/23/2009 Member Since: 4/30/2005 |
That's good to know, I hope your ring is everything you have hoped for, I'm sure it will be - you deserve it!
Nothing is more sacred as the bond between horse and rider...no other creature can ever become so emotionally close to a human as a horse. When a horse dies, the memory lives on because an enormous part of his owner's heart, soul, very existence dies also...but that can never be laid to rest, it is not meant to be... - Stephanie M Thorn |
| Posted: 11/11/2005 3:51:19 PM | |
| P: 11/11/2005 4:01:14 PM | |
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Kaleigh Ideal Rock Total Posts: 25,906 Last Post: 11/23/2009 Member Since: 11/18/2004 |
jazmine, So glad you got your stone back and you have a new plan with WF, Good luck!!! ____________________________ |
| Posted: 11/11/2005 4:01:14 PM | |
| P: 11/11/2005 4:25:58 PM | |
Matatora Ideal Rock Total Posts: 8,230 Last Post: 7/26/2006 Member Since: 3/6/2005 |
 Bless your heart. *hugs* I am so sorry that things have been going poorly for you. Hopefully Bob will be able to confirm your stone is fine. Very soon you will have a lovely setting and then you can wear it every day forever.
-Matatora Courage is the price that life extracts for granting peace Most of the change we think we see in life is due to truths being in and out of favor. |
| Posted: 11/11/2005 4:25:58 PM | |
| P: 11/11/2005 4:33:33 PM | |
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windowshopper Ideal Rock Total Posts: 2,023 Last Post: 7/25/2006 Member Since: 7/11/2004 |
Date: 11/11/2005 11:16:20 AM now that's professional! Author: jazmine Either way, if it is one of the 2 he told me it is, I do not want it. When I originally called to ask about the alloy the conversation went like this: Me: Do you know, or can you find out what alloy is used for the setting? Him: Um... okaaaay, I can try to find out. What are you looking for? Me: 900 plat, 100 iridium. Him: Oh yeah! Thats what we use. Me: Are you sure about that because that is the only way I will take the ring. Him: Yes that is what the caster uses. Me: Will there be a stamp? Him: Yes. There was no stamp. I also do not like how they presented the ring w/ pave missing- so unprofessional. Yestereday, when my fiance called to tell the owner we wanted to cancel the project and get our diamond and money back he said 'fine' and hung up on him .
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| Posted: 11/11/2005 4:33:33 PM | |
| P: 11/11/2005 4:36:07 PM | |
flopkins Ideal Rock Total Posts: 2,025 Last Post: 1/20/2009 Member Since: 11/15/2004 |
I would file something with the OTHER BBB - the better business bureau!! Glad things will be resolved with WF though! I'm sorry abt the eparty though, perhaps you can buy a fakey for fun! 
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| Posted: 11/11/2005 4:36:07 PM | |
| P: 11/11/2005 5:05:29 PM | |
Rascal49 Ideal Rock Total Posts: 4,350 Last Post: 7/16/2007 Member Since: 7/25/2004 |
I'm so sorry! But I'm glad you got the diamond back in one piece. Can't wait for the finished ring from WF! I'm sure it will be fantastic! ________________________________ |
| Posted: 11/11/2005 5:05:29 PM | |
| P: 11/11/2005 5:17:12 PM | |
valeria101 Ideal Rock Total Posts: 14,048 Last Post: 4/30/2006 Member Since: 8/29/2003 |
I am sorry to hear this... there must have been a better way for the local jeweler to deal with you than hide behind the finger. About platinum alloys, well, I am not si sure what means what - the page at Diamondsunlimited sounds like good old advertising to me though. The very detailed posts by Platinumsmith on this thread convinced me rather quickly to stay away from that part of the problem. Ana "The greatest experts are only as good as the sum total of what they have seen." [Souren Melikian] |
| Posted: 11/11/2005 5:17:12 PM | |
| P: 11/11/2005 7:08:52 PM | |
Kimberly Cut Rock Total Posts: 390 Last Post: 3/14/2006 Member Since: 2/25/2005 |
Wow I too am very sorry for your situation. I was very exited that u had a Marquise and wanted to see what you where doing with your setting. You clearly did everything correct and these guys did not perform as they should.
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| Posted: 11/11/2005 7:08:52 PM | |
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