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 » RockyTalky
»  » My Good Old Gold Experience
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My Good Old Gold Experience |
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| P: 7/31/2004 11:31:20 PM | |
wonka27 Ideal Rock Total Posts: 628 Last Post: 9/13/2007 Member Since: 6/22/2004 |
Well, I realize this is going to be one of many great reviews of Rhino (Jonathan) and Good Old Gold, but I really feel I need to say a few words. Good Old Gold sells fantastic diamonds. I can attest for this in the end product that I received (a .79 H SI1 round brilliant). This stone is beautiful in all lighting, with its most impressive property being the blinding colorful flashes in direct lighting. You stare at this stone too long and you will see spots as if you just stared into the sun. Most people that read the forum know that the vendors sell high quality stuff around here. Obviously Good Old Gold is not different. Additionally, I'd have to say Good Old Gold is "Internally Flawless" with customer service as well :-) On June 23rd, I wrote Jonathan of Good Old Gold for the first time. On July 16th, my diamond that I will use to make an engagement ring was shipped. In between that 3-4 week period, Jonathan and the Good Old Gold staff emailed me back 23 times (I checked my saved email for this number). Jonathan personally made me feel like I was his only customer, although that surely is not the case. If that isn't good enough, you can call them as well, and one of the associates will gladly talk with you and even check out diamonds while you are on the phone with them. Good Old Gold will be an honest set of eyes, when your eyes can't be there. These people are there for you. They are a business and want to make profits like any other business. However, this business does their work with the customer in mind. Courtesy, respect, friend, and teacher are all words that can define Jonathan and his staff. Finally, and important, the appraisal. By the time I got the diamond, and looked at it myself, I knew I got what I paid for. But just to be 110% sure, I took it to an independant appraiser in my area. For a small fee, she verified the diamond and looked at Jonathan's appraisal. She said Jonathan did a fantastic job with the appraisal by giving detailed information, good photos, and a very fair replacement value that she said would closely align with an appraisal she would have offered. This finalized my already sound opinion that Jonathan and Good Old Gold were an awesome and level establishment. Thank you for your help Jonathan and staff!!! You guys are all class acts. Best wishes for continued success in the future :-) Jon Kiefer Allentown, PA |
| Posted: 7/31/2004 11:31:20 PM | |
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There are 10 replies to this message. There are 10 replies on this page. |
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| P: 8/1/2004 10:37:20 AM | |
fire&ice Ideal Rock Total Posts: 7,827 Last Post: 3/30/2009 Member Since: 7/22/2002 |
Congrats - you know we need pics & proposal stories.
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| Posted: 8/1/2004 10:37:20 AM | |
| P: 8/1/2004 10:46:33 AM | |
kevinng Cut Rock Total Posts: 398 Last Post: 3/1/2008 Member Since: 6/10/2004 |
I second your opinion of GOG and Jonathan. I had almost the same experience. Great diamond, great service, an independent appraiser that loved the diamond as well, etc. 
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| Posted: 8/1/2004 10:46:33 AM | |
| P: 8/1/2004 10:54:42 AM | |
moremoremore Ideal Rock Total Posts: 6,825 Last Post: 2/9/2009 Member Since: 3/15/2004 |
That's so great!!!! I also have had (and am still having) great dealings with Johnathan...I am VERY picky and not the easiest client I'm sure.... He goes out of his way to satisfy...and I totally agree that you feel like you're the only client!!! The level of service and the policies you get with a purchase from GOG are amazing. The only thing you missed out on by buying online is probably the best slice of pizza on Long Island from the place next door. I just had one yesterday...OMG...wonder if GOG can ship a slice and a setting 
______________________________ Stewart says: I'm good enough. I'm smart enough. And doggon'it, people like me. |
| Posted: 8/1/2004 10:54:42 AM | |
| P: 8/1/2004 10:54:58 AM | |
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wonka27 Ideal Rock Total Posts: 628 Last Post: 9/13/2007 Member Since: 6/22/2004 |
Thanks :-) Proposal probably to come closer to Xmas time. This is an "early bird" purchase so I am ready and not running around crazy when the time is right! I've tried pics with an old digital camera that didn't come out too well :-( I don't have it set just yet, but the diamond is fantastic! If you want to see my blurry, but convincing pictures click here
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| Posted: 8/1/2004 10:54:58 AM | |
| P: 8/1/2004 10:57:19 AM | |
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wonka27 Ideal Rock Total Posts: 628 Last Post: 9/13/2007 Member Since: 6/22/2004 |
MMM - Jonathan told me about that joint :-) I may get up to see him sometime in the near future. I only live maybe 100 miles away from NYC, so it would be pretty easy for me. I might try to make a small set of stud earrings and a small pendant to go with the ering. Make an engagement set, if you will.
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| Posted: 8/1/2004 10:57:19 AM | |
| P: 8/1/2004 2:16:20 PM | |
Rhino Ideal Rock Total Posts: 4,865 Last Post: 11/22/2009 Member Since: 3/29/2001 |
Hey Jon!!! I can't thank you enough for the kudos bro. You've been a real pleasure to serve. Sometimes people feel that if they haven't made the ultimate decision after 1 or 2 emails then they are somehow being a pain. I sincerely do not feel this way and realize that sometimes it can take even more than 23 emails before a person is at peace with their decision. While I appreciate the "IF" grading for customer service I will be the first to admit that we can and do make honest mistakes from time to time. Thankfully not often.  The rest of my staff sends their heartfelt thanks as well for allowing us to serve you during this chapter of your life. We are honored to do so. Please keep us posted on how the proposal goes and if there is any way we can be of further help or service Jon ... you know how to get me. Warm regards, Jonathan, Christen, Marie, Chas and the rest of the GOG team. Rhino |
| Posted: 8/1/2004 2:16:20 PM | |
| P: 8/1/2004 7:22:10 PM | |
ep6585 Ideal Rock Total Posts: 609 Last Post: 12/28/2008 Member Since: 5/10/2004 |
Hey Rhino (Jon) - can I get a large pizza next week when you ship my ring? A slice?  LOL
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| Posted: 8/1/2004 7:22:10 PM | |
| P: 8/2/2004 12:02:42 AM | |
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wonka27 Ideal Rock Total Posts: 628 Last Post: 9/13/2007 Member Since: 6/22/2004 |
Rhino - Your more than welcome for the kind words. You folks work hard for us and make these important, personal purchases as informed and easy as possible! I'm sure we will work together again in the future :-)
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| Posted: 8/2/2004 12:02:42 AM | |
| P: 8/2/2004 12:32:48 PM | |
Dadof4 Rough Rock Total Posts: 55 Last Post: 10/31/2004 Member Since: 6/16/2004 |
I've got to add my 2 cents on Jonathan & staff. Nice Ice referred me to GOG since I was looking for a squarish diamond to compare with the Hearts on Fire Dream. I read about the Jubilee and have been working with Jon & Marie since the end of May to get 5 Jubilees together in a Vatche setting. I've found them to be extremely busy, but still very accomodating, helpful and friendly. So far a very good experience, all through email, online pics, and by phone. I'm still waiting for that "just right" Jubilee center stone, and will have Jon take some pics of the final product for me to post. I second the IF rating.
Dadof4 |
| Posted: 8/2/2004 12:32:48 PM | |
| P: 8/2/2004 12:35:28 PM | |
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wonka27 Ideal Rock Total Posts: 628 Last Post: 9/13/2007 Member Since: 6/22/2004 |
Wow, that's quite a project. Your definately working with a winner though. Can't wait to see the end result :-)
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| Posted: 8/2/2004 12:35:28 PM | |
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