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ť So upset - stone going to BGD probably lost or stolen!

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So upset - stone going to BGD probably lost or stolen!

P: 7/13/2009 8:22:42 AM
pierreone Rough Rock Total Posts: 76 Last Post: 11/21/2009 Member Since: 4/15/2009	I''m not sure if this is the right place to post this, but I''m so upset and am hoping for encouragement (or sympathy). I bought a beautiful 3.29ct, untreated, violetish-blue cushion sapphire and was working with Brian and Lesley (who are awesome) on the setting. It was going to be based on a Jeff Cooper design, with 2 tapered baguettes and 3 square diamonds on each side (1ctw), and Tiffany-like prongs. I''ve attached a picture of the ideas. This was going to be my 20-year replacement ering. As instructed, I sent this out registered, insured US mail on Wednesday. I kept tracking it online, but noticed that the status was never updated - it never left the postal facility. So today I went in person to check, and they told me it doesn''t look good. It was either sent incorrectly and lost, or stolen. I have to wait until Monday to talk to the main supervisor. This is a huge regional facility with a not-so-pristine reputation for honesty. I feel like such a dope - I''m kicking myself for thinking that it would be safe being sent in what is supposedly the most secure form of US mail. Since it was registered, it''s insured for the full appraisal value. Has anybody ever had a problem with the post office like this? Will it take me 2 years to get my money back, if ever? I also have insurance from Jeweler''s Mutual for the full appraisal value. I''m trying to hold out hope that it''s just lost and will be found still in the post office or miraculously show up at BGD, but I''m not holding my breath. Thanks for letting me vent.
Posted: 7/13/2009 8:22:42 AM

There are 61 replies to this message. There are 30 replies on this page.

P: 7/11/2009 12:00:00 PM
Lorelei Ideal Rock Total Posts: 34,256 Last Post: 11/25/2009 Member Since: 4/30/2005	I am so sorry to hear this but don't give up hope, sometimes the tracking isn't updated often and this could be the case with you, the package could show up yet as reg. mail is very slow but is considered to be safe. We have recently had trouble with one of our PSers and registered mail with her stone, it was wrongly delivered but the stone has been found and all is now well. Nothing is more sacred as the bond between horse and rider...no other creature can ever become so emotionally close to a human as a horse. When a horse dies, the memory lives on because an enormous part of his owner's heart, soul, very existence dies also...but that can never be laid to rest, it is not meant to be... - Stephanie M Thorn
Posted: 7/11/2009 12:00:00 PM

P: 7/11/2009 12:07:09 PM
MissGotRocks Ideal Rock Total Posts: 2,603 Last Post: 11/24/2009 Member Since: 6/23/2005	Registered, insured USPS is the safest way to send something. They do not update the tracking until it is received. I have never checked on something from the point of orgin so I'm not sure about them telling you it never left the postal facility. I have had something take 7-10 days to arrive and while it is a bit nerve wracking, it arrives safe and sound. I am told it travels from point to point under lock and key and is signed in and signed out at each step of the way. I guess that let's them know if it disappears at what point that happened. I'm sure their claim system is good as well - let's just hope it doesn't come to that. It certainly should not take two years for a payout. Let's just hope that when you speak to the manager on Monday they can assure you the package is on it's way!
Posted: 7/11/2009 12:07:09 PM

P: 7/11/2009 12:16:53 PM
D&T Ideal Rock Total Posts: 7,501 Last Post: 11/24/2009 Member Since: 10/27/2008	i'm sure it will get there safely- register mail is slower due to security measure that takes place, everyone that touches the package has to sign for it. it's stll pretty early.
Posted: 7/11/2009 12:16:53 PM

P: 7/11/2009 12:18:14 PM
Moh 10 Ideal Rock Total Posts: 1,004 Last Post: 8/18/2009 Member Since: 10/25/2008	Don't worry. You did everything right. I'll bet it will show up.
Posted: 7/11/2009 12:18:14 PM

P: 7/11/2009 12:18:19 PM
TigerMama Rough Rock Total Posts: 21 Last Post: 8/15/2009 Member Since: 7/4/2009	I am so sorry. This is one of my biggest fears. What a terrible thing to go through! Please take some comfort in the fact that is IS insured. You would be in a much worse boat if you have not taken the steps to insure it. By the way, it is a beautiful ring! Just keep positive thoughts...it will find its way home.....Good luck with the supervisor. Do know that I would tell him what is in the box though..... Thanks! Look mama, it's a nice sunny day outside!
Posted: 7/11/2009 12:18:19 PM

P: 7/11/2009 12:25:22 PM
Chrono Ideal Rock Total Posts: 11,338 Last Post: 11/24/2009 Member Since: 4/22/2004	I'm so sorry. I'm keeping my fingers crossed that the PO will be able to sort this out for you on Monday. Getting your refund is definitely possible as long as you have all the paperwork: post office receipt, your appraisal, gemstone receipt and the registered mail ticket. I know that the PO is also quite slow in updating their website as well. I've experienced sending a registered package but not seeing any updates until suddenly, it arrived at the vendor's location a week later.
Posted: 7/11/2009 12:25:22 PM

P: 7/11/2009 12:29:34 PM
*DiamondDana** Ideal Rock Total Posts: 6,172 Last Post: 11/23/2009 Member Since: 7/21/2006	Aw...I am hoping that it will turn up, I am sure that it will. Hang in there. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ If you judge people, you have no time to love them ~Mother Teresa
Posted: 7/11/2009 12:29:34 PM

P: 7/11/2009 12:31:51 PM
Ellen Ideal Rock Total Posts: 22,894 Last Post: 11/6/2009 Member Since: 1/13/2006	Date: 7/11/2009 12:07:09 PM Author: MissGotRocks Registered, insured USPS is the safest way to send something. They do not update the tracking until it is received. I have never checked on something from the point of orgin so I'm not sure about them telling you it never left the postal facility. I have had something take 7-10 days to arrive and while it is a bit nerve wracking, it arrives safe and sound. I am told it travels from point to point under lock and key and is signed in and signed out at each step of the way. I guess that let's them know if it disappears at what point that happened. I'm sure their claim system is good as well - let's just hope it doesn't come to that. It certainly should not take two years for a payout. Let's just hope that when you speak to the manager on Monday they can assure you the package is on it's way! Ditto. Their so called "tracking" is the pits (worthless really, same thing as delivery confirmation), and many of the workers are just plain idiots. Try to stay calm and talk to the postmaster on Monday. ~~~~~~~~~~~~~~~~ "It is also important for the State to inculcate in its subjects an aversion to any 'conspiracy theory of history' for a search for 'conspiracies' means a search for motives and an attribution of responsibility for historical misdeeds." -Murray N. Rothbard, in The Anatomy of the State John Swinton [1829-1901] Chief Editorial Writer of the New York Times (Considered "the Dean of his Profession" by his peers), when asked to toast an 'Independent Press' in a gathering at the National Press Club, circa 1880 "There is no such thing in America as an independent press unless it is in the country towns. You know it, and I know it. There is not one of you who dare express an honest opinion. If you express it you know beforehand that it would never appear in print. I am paid... for keeping my honest opinions out of the paper I am connected with. Others of you are paid similar salaries for doing similar things.... The business of the New York journalist is to distort the truth, to lie outright, to pervert, to vilify, to fawn at the feet of Mammon, and sell his country and race for his daily bread, or for what is about the same thing, his salary. You know this, and I know it and what foolery to be toasting an 'independent press.' We are tools, and the vassals of rich men behind the scenes. We are jumping-jacks. They pull the strings and we dance. Our time, our talents, our lives, our possibilities, all are the property of other men. We are intellectual prostitutes."
Posted: 7/11/2009 12:31:51 PM

P: 7/11/2009 12:34:11 PM
pierreone Rough Rock Total Posts: 76 Last Post: 11/21/2009 Member Since: 4/15/2009	Thanks for the encouragement everyone. I know I probably just panic posted. I'm somewhat calmer now.
Posted: 7/11/2009 12:34:11 PM

P: 7/11/2009 12:38:05 PM
neatfreak Ideal Rock Total Posts: 13,477 Last Post: 11/24/2009 Member Since: 2/17/2007	I'm so sorry to hear that-hopefully it will turn up. But the fact that it is insured through Jeweler's Mutual is GREAT. Even if it were to take forever to get a postal service claim on it JM can have the $ in place for a new stone in a matter of a few days or weeks. They are VERY fast. Crossing my fingers for you! And just FYI-their tracking is awful so it is entirely possible that it is making it's way to BGD right now and just hasn't been scanned in. If it was sent regular mail instead of registered by mistake this is a possibility perhaps...
Posted: 7/11/2009 12:38:05 PM

P: 7/11/2009 12:40:24 PM
Lorelei Ideal Rock Total Posts: 34,256 Last Post: 11/25/2009 Member Since: 4/30/2005	Date: 7/11/2009 12:34:11 PM Author: pierreone Thanks for the encouragement everyone. I know I probably just panic posted. I'm somewhat calmer now. Hey don't worry - sometimes getting it out there and a bit of friendly assistance can really help! Nothing is more sacred as the bond between horse and rider...no other creature can ever become so emotionally close to a human as a horse. When a horse dies, the memory lives on because an enormous part of his owner's heart, soul, very existence dies also...but that can never be laid to rest, it is not meant to be... - Stephanie M Thorn
Posted: 7/11/2009 12:40:24 PM

P: 7/11/2009 12:41:20 PM
cinnamon013 Ideal Rock Total Posts: 1,681 Last Post: 9/9/2009 Member Since: 4/15/2007	It will likely be delivered. From Wed to Sat would not be unusual. You won't see any tracking online until it is delivered. If you wanted it delivered that soon, Fedex overnight for a Thurs delivery or Fedex two day for a Friday delivery would have been your other options. Of course UPS or USPS express mail as well.
Posted: 7/11/2009 12:41:20 PM

P: 7/11/2009 12:43:57 PM
FancyDiamond Cut Rock Total Posts: 306 Last Post: 11/24/2009 Member Since: 6/16/2009	This is everyone's nightmare! I have been thinking about sending my diamond to BGD using the recommended US registered mail. Now I have to think twice about doing so. I am very, very sorry about what happened to you. One BIG consolation is that the stone is fully insured. Besides, there is still a chance that the package will show up. I have mailed countless letters and packages using US postal service, UPS, and FedEx, and have never lost anything except once when US postal office lost my check (regular mail). No matter what low probability the loss may be, one can never take a chance for such a high value item without proper insurance. You are very smart for getting proper (and double) insurance for the stone. Nevertheless, insurance or not, it must be heart breaking losing such a hard-to-find stone that will be difficult to replace. Therefore, I am very, vrey sorry for your situation. Hope the best will come out of this situation. By the way, I appreciate your posting your experience here, because we all now know the importance of fully insurancing our valuables for shipment purpose.
Posted: 7/11/2009 12:43:57 PM

P: 7/11/2009 12:52:08 PM
honey22 Ideal Rock Total Posts: 3,951 Last Post: 11/24/2009 Member Since: 7/29/2007	That totally sucks! Fingers crossed that your stone turns up at BGD soon!!! Wedding Date Take 2: 26th November 2009!
Posted: 7/11/2009 12:52:08 PM

P: 7/11/2009 1:00:58 PM
MC Ideal Rock Total Posts: 8,868 Last Post: 11/24/2009 Member Since: 2/8/2003	Don't worry yet! I've had terrible luck with tracking service. Often the USPS site will say it doesn't even recognize the tracking number that a company has provided for me (days after the item was shipped out) and then the package will show up at my door. Yet, if I check the USPS again, it still will not recognize the tracking number!
Posted: 7/11/2009 1:00:58 PM

P: 7/11/2009 4:04:29 PM
strmrdr Ideal Rock Total Posts: 23,296 Last Post: 10/9/2009 Member Since: 11/1/2003	Under USPS rules it has always been it has 30 days to be found or to show up if it don't then they cut a check on the 31st day. It would be pretty safe to assume that rule is still in effect. If it is you will get a check in the mail soon after the 30 days is up if it don't turn up. Odds are however it will show up at BGD next week. ........... Karl has joined the diamond trade and is now posting as Karl_K
Posted: 7/11/2009 4:04:29 PM

P: 7/11/2009 7:32:53 PM
Dancing Fire Ideal Rock Total Posts: 10,227 Last Post: 11/24/2009 Member Since: 4/3/2004	Date: 7/11/2009 4:04:29 PM Author: strmrdr Under USPS rules it has always been it has 30 days to be found or to show up if it don't then they cut a check on the 31st day. It would be pretty safe to assume that rule is still in effect. If it is you will get a check in the mail soon after the 30 days is up if it don't turn up. Odds are however it will show up at BGD next week. i don't think so stormy,not that easy on a big ticket item. it'll probably show up at BGD. it is always harder to find a "mind clean" stone than a eye clean stone.
Posted: 7/11/2009 7:32:53 PM

P: 7/11/2009 7:59:41 PM
LtlFirecracker Ideal Rock Total Posts: 3,020 Last Post: 11/24/2009 Member Since: 2/29/2008	I would give it a little time. I just sent a package over seas by registered mail. The status has not been updated since the 3rd of July. I got an email from the vendor 2 days ago that it arrived. The status of the package has still not been updated online.
Posted: 7/11/2009 7:59:41 PM

P: 7/11/2009 8:21:11 PM
pierreone Rough Rock Total Posts: 76 Last Post: 11/21/2009 Member Since: 4/15/2009	All these replies are making me feel much more hopeful that it will show up next week. It just really got me concerned when the post office couldn't figure out where it went. From what others have written, the tracking system seems fairly pointless. Fingers crossed!
Posted: 7/11/2009 8:21:11 PM

P: 7/11/2009 9:05:46 PM
Dogmom Cut Rock Total Posts: 298 Last Post: 11/21/2009 Member Since: 2/6/2007	Pierreone, I will keep my fingers crossed all turns out well. Your design is beautiful and I can't wait to see your project when it is finished. Sorry for the t/j, but the pup in your avatar is precious!! "Until one has loved an animal, a part of one's soul remains unawakened." ~ Anatole France
Posted: 7/11/2009 9:05:46 PM

P: 7/11/2009 9:39:36 PM
Dancing Fire Ideal Rock Total Posts: 10,227 Last Post: 11/24/2009 Member Since: 4/3/2004	Date: 7/11/2009 8:21:11 PM Author: pierreone All these replies are making me feel much more hopeful that it will show up next week. It just really got me concerned when the post office couldn't figure out where it went. From what others have written, the tracking system seems fairly pointless. Fingers crossed! don't worry...losing a registered package is highly unlikely. it is always harder to find a "mind clean" stone than a eye clean stone.
Posted: 7/11/2009 9:39:36 PM

P: 7/11/2009 9:44:46 PM
Kaleigh Ideal Rock Total Posts: 25,920 Last Post: 11/24/2009 Member Since: 11/18/2004	Date: 7/11/2009 9:39:36 PM Author: Dancing Fire Date: 7/11/2009 8:21:11 PM Author: pierreone All these replies are making me feel much more hopeful that it will show up next week. It just really got me concerned when the post office couldn't figure out where it went. From what others have written, the tracking system seems fairly pointless. Fingers crossed! don't worry...losing a registered package is highly unlikely. Ditto. I am hopeful it will be found and pronto!!!! Best of luck, I think all will be fine. I lknow easy for me to say... ____________________________ Piece of cake and a candle. ng gift
Posted: 7/11/2009 9:44:46 PM

P: 7/11/2009 10:21:51 PM
Jester Rough Rock Total Posts: 10 Last Post: 7/12/2009 Member Since: 7/10/2009	You have nothing to worry about. The USPS tracking is pretty poor. Registered Mail is slow, if you shipped it Wednesday it won't get there until some time next week. The chances of it being lost are extremely slim. And even if it was, it's insured and you'll get your money back.
Posted: 7/11/2009 10:21:51 PM

P: 7/12/2009 12:21:06 AM
swingirl Ideal Rock Total Posts: 3,294 Last Post: 11/25/2009 Member Since: 4/6/2006	10 days is standard, could be more, could be less. Just be patient for a while longer.
Posted: 7/12/2009 12:21:06 AM

P: 7/12/2009 10:20:27 AM
jill_s Cut Rock Total Posts: 293 Last Post: 11/23/2009 Member Since: 5/6/2008	So sorry! You did do everything the way you were supposed to, so it should all work out soon. Good luck!
Posted: 7/12/2009 10:20:27 AM

P: 7/12/2009 12:21:03 PM
denverappraiser Ideal Rock Total Posts: 4,618 Last Post: 11/25/2009 Member Since: 7/21/2004	Registered mail travels rather slowly because it needs to be scanned and signed for every time it changes hands within the postal system. Thats also why its so secure. Depending on how far away you are from BGD , its not unusual for things to take over a week to arrive. They dont make the tracking information available the way they do with some of their other services so the workers at the post office have no way of tracking where it is in the chain but you did everything right. Itll turn up. The online tracking system won't be updated until the end of the day after someone signs for the package and I'm sure BGD will tell you about it before that. The problem is with the clerk who waited on you, not with the USPS service in general. They didn't know anything and they didn't want to tell you that. They have no way of finding out anything, their supervisor has no way of finding out anything and even the postmaster can't do much to track it without starting an investigation by the postal inspector into who was the last signature. Lost registered mail is VERY unusual and the postal inspectors take it very seriously but the first step is to give them some time to deliver the package. Neil Beaty GG(GIA) ICGA(AGS) NAJA Professional Appraisals in Denver There's never a crowd when you go that extra mile.
Posted: 7/12/2009 12:21:03 PM

P: 7/12/2009 12:42:32 PM
pierreone Rough Rock Total Posts: 76 Last Post: 11/21/2009 Member Since: 4/15/2009	Thanks again for all the reassurances. In the past couple years we've had two different packages ripped open and the contents stolen from this particular facility, so I'm sure I'm just being overly sensitive. It sounds like everything should be okay with registered mail, though. Hopefully it will show up this week. Then I'll be a bit embarrassed for posting, but greatly relieved. Dogmom, thanks. She's a Great Pyrenees, cute as a button with attitude for days.
Posted: 7/12/2009 12:42:32 PM

P: 7/12/2009 12:59:18 PM
Lorelei Ideal Rock Total Posts: 34,256 Last Post: 11/25/2009 Member Since: 4/30/2005	Date: 7/12/2009 12:42:32 PM Author: pierreone Thanks again for all the reassurances. In the past couple years we've had two different packages ripped open and the contents stolen from this particular facility, so I'm sure I'm just being overly sensitive. It sounds like everything should be okay with registered mail, though. Hopefully it will show up this week. Then I'll be a bit embarrassed for posting, but greatly relieved. Dogmom, thanks. She's a Great Pyrenees, cute as a button with attitude for days. Absolutely no need to be, hopefully you have gained some reassurance which has made you feel better so this hasn't been preying on your mind too much this weekend! It IS nerve wracking posting a precious item and in view of what has happened in the past no wonder you are concerned, but you did everything right and I am sure the package will show soon! Nothing is more sacred as the bond between horse and rider...no other creature can ever become so emotionally close to a human as a horse. When a horse dies, the memory lives on because an enormous part of his owner's heart, soul, very existence dies also...but that can never be laid to rest, it is not meant to be... - Stephanie M Thorn
Posted: 7/12/2009 12:59:18 PM

P: 7/12/2009 1:21:48 PM
EricaR Ideal Rock Total Posts: 2,110 Last Post: 11/23/2009 Member Since: 12/4/2007	Don't feel bad! A few months ago I sent a ring from California to BGD and it took a week and a half to get there! I was SURE it was lost because the tracking info wasn't updated the entire time. Nope, it got there safe and sound. In a few weeks I'll probably be sending my mom's e-ring into BGD. I'm a bit more nervous about that since it is valued at $50k...
Posted: 7/12/2009 1:21:48 PM

P: 7/12/2009 2:29:01 PM
justinislooking Cut Rock Total Posts: 156 Last Post: 8/13/2009 Member Since: 3/7/2009	Oh wow. When I first started reading this thread, I thought that it was a diamond 3ct blue diamond we were talking about. I pray that this all turns out well for you though. It will probably get there fine. I posted on here many times with my concerns when I was having my future wife's engagement ring made. It can definitely help to calm you down and gives much needed reassurance.
Posted: 7/12/2009 2:29:01 PM

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