Diamond Jewelry Forums

Picture Gallery

Video Gallery

|

Search |

Posted Today |

Most Active |

Help

ť Home ť

ť Pricescope café ť

ť Shopping ť

ť Shame on you Macy's !!

Pages: 1 of 2: [1] 2 >

Shame on you Macy's !!

P: 11/29/2008 5:12:14 PM
bebe Ideal Rock Total Posts: 1,999 Last Post: 11/24/2009 Member Since: 11/20/2007	I don't shop Macy's very often. But on Black Friday I was in Macys with my daughter looking for a coat for my neice. It just happened that my daughter saw a Guess wool coat she loved and it fit her perfectly. I thought ok, it's on the half price rack and she could use it. The price tag had a "sticker" on it that read $280.00. My final price was 131.00. Less than half, so great. Later Friday night I was searching Nordstroms for the coat I should have bought for my neice. Low and behold, I see the same Guess coat for 128.00 !! Nordstroms full price.!! I feel Macys upped the retail price, and then advertised the coat as on sale. I feel duped! I emailed Macy's with a scathing letter. I hope I never have to shop in there again. Should I report this to the BBB ? Thanks for letting me Vent!!
Posted: 11/29/2008 5:12:14 PM

There are 57 replies to this message. There are 30 replies on this page.

P: 11/29/2008 5:49:59 PM
Haven Ideal Rock Total Posts: 6,079 Last Post: 11/24/2009 Member Since: 2/16/2007	I hate Macy's for many reasons, and this is one of them. I refuse to shop there. I had a horrible experience with them last spring, and that was the last time I bought anything there. Nordstrom's, however, if they sell it, I'm buying it there. Best. Store. Ever. ********************************************************** "I'm sorry I ruined your lives and crammed eleven cookies into the VCR." - Buddy the Elf "Let your inner Liz Taylor out and rock it." - diamondfan
Posted: 11/29/2008 5:49:59 PM

P: 11/30/2008 1:44:12 AM
popcorn Cut Rock Total Posts: 309 Last Post: 11/16/2009 Member Since: 7/19/2008	oh thank god, i thought i was the only one that macy was conspiring against! I hate them with the fire of a thousand suns. I bought a couch from them and it took TWO months to deliver, after many calls they apologized and said they would be sending me a gift certificate, i'm still waiting on the GC AND my macy's credit card, which i'm canceling anyway cause I just can't stand them. They got my mailing address wrong so I never got any of the bills, after i called and corrected it they STILL DIDN'T GET IT RIGHT! UGH, i'm soooo done with them! _____________________________ "I am still, at heart and always will be just a punk kid with tattoos" ~ Angelina Jolie
Posted: 11/30/2008 1:44:12 AM

P: 11/30/2008 7:41:22 PM
sbde Cut Rock Total Posts: 346 Last Post: 11/15/2009 Member Since: 5/9/2008	wow - that is unbelievable! all the more reason to comparison shop online
Posted: 11/30/2008 7:41:22 PM

P: 12/1/2008 12:11:43 PM
MC Ideal Rock Total Posts: 8,866 Last Post: 11/24/2009 Member Since: 2/8/2003	I've shopped at Macy's for years and haven't had any significant problems. There are only a things that bugs me about them. . .for example they now will not accept returns on some items, like premium jeans, unless the tags are still on. Another thing that DOES bug me is literally 1/4 of the front section of the Newspaper is filled with full-page ads and coupons. Every week there are $10 off $25 purchases that are made before 1 pm. Everything is triple marked down and they push their continuous sales like that particular sale has deals of a lifttime. Oh, also I hate when I get "stars rewards" coupons and the only way I get the discount is if I use my Macy's card, which I haven't used in almost a year. I guess I should use it, though, just to keep it active? In your case, I would write the complaint letter, but as far as the BBB, will they do anything?
Posted: 12/1/2008 12:11:43 PM

P: 12/1/2008 12:16:26 PM
MC Ideal Rock Total Posts: 8,866 Last Post: 11/24/2009 Member Since: 2/8/2003	Date: 11/29/2008 5:49:59 PM Author: Haven I hate Macy's for many reasons, and this is one of them. I refuse to shop there. I had a horrible experience with them last spring, and that was the last time I bought anything there. Nordstrom's, however, if they sell it, I'm buying it there. Best. Store. Ever. What happened with your Macy's experience? I shop at Nordstrom a lot and recently applied there and given a phone interview and was appauled by the questions asked. They pretend to be all about the customers and customer service, but the questions the HR lady asked were all about how I'd push items on customers and she wanted examples of how I'd approach those entering my dept. and how I'd lure them in. It was horrifying and seeing their perspective and greed had lowered my opinion of them. I guess all retailers are that way Nordstrom isn't any better than the rest of them.
Posted: 12/1/2008 12:16:26 PM

P: 12/1/2008 12:42:18 PM
jewelerman Ideal Rock Total Posts: 2,197 Last Post: 11/24/2009 Member Since: 9/30/2007	this is what i suspect happened...the coat was returned and an inexperianced person slapped a retail on the new sales tag that wasnt the regular manufacture retail price...i would call the store and ask a manager (without revealing any prices )and ask what it would cost to get another one and see if they tell you 280 or 128....if they say 280 then you are right to feel taken and if 128 then ask to have the sale re-rung with the correct sale price.Good luck on the investigation.
Posted: 12/1/2008 12:42:18 PM

P: 12/1/2008 1:36:28 PM
monarch64 Ideal Rock Total Posts: 9,557 Last Post: 11/24/2009 Member Since: 8/12/2005	Date: 12/1/2008 12:42:18 PM Author: jewelerman this is what i suspect happened...the coat was returned and an inexperianced person slapped a retail on the new sales tag that wasnt the regular manufacture retail price...i would call the store and ask a manager (without revealing any prices )and ask what it would cost to get another one and see if they tell you 280 or 128....if they say 280 then you are right to feel taken and if 128 then ask to have the sale re-rung with the correct sale price.Good luck on the investigation. I totally agree. Having worked in retail for many years, I've seen mistakes like that occur from time to time. This time of year with associates who are seasonal and not really trained to ticket items this is the sort of thing that happens. As a customer it would still infuriate me, though. "Go confidently in the direction of your dreams. Live the life you have imagined." Henry David Thoreau
Posted: 12/1/2008 1:36:28 PM

P: 12/1/2008 3:58:10 PM
bebe Ideal Rock Total Posts: 1,999 Last Post: 11/24/2009 Member Since: 11/20/2007	Date: 12/1/2008 1:36:28 PM Author: monarch64 Date: 12/1/2008 12:42:18 PM Author: jewelerman this is what i suspect happened...the coat was returned and an inexperianced person slapped a retail on the new sales tag that wasnt the regular manufacture retail price...i would call the store and ask a manager (without revealing any prices )and ask what it would cost to get another one and see if they tell you 280 or 128....if they say 280 then you are right to feel taken and if 128 then ask to have the sale re-rung with the correct sale price.Good luck on the investigation. I totally agree. Having worked in retail for many years, I've seen mistakes like that occur from time to time. This time of year with associates who are seasonal and not really trained to ticket items this is the sort of thing that happens. As a customer it would still infuriate me, though. Good points - I will do exactly that. What bothers me the most was the price tag had a price sticker covering up the price that was printed on the hang tag. The font on the price sticker was bolder and darker than the type/print on the hang tag. It's obvious the price sticker was printed, then stuck on the tag, over the printed price on the tag.
Posted: 12/1/2008 3:58:10 PM

P: 12/1/2008 4:11:25 PM
Dreamgirl Ideal Rock Total Posts: 5,023 Last Post: 11/24/2009 Member Since: 3/25/2008	I've never had a problem with Macy's. I love Macy's...... Sorry you had a bad experience, I can relate to you getting upet anyhow because I would be upset myself. ____________________________________________________________ Life is not measured by the number of breaths we take but by the moments that take our breath away. Dreaming of the Osaka sun...
Posted: 12/1/2008 4:11:25 PM

P: 12/3/2008 2:16:56 PM
elle_chris Ideal Rock Total Posts: 1,968 Last Post: 11/23/2009 Member Since: 2/19/2004	I too have a rather ridiculous MACY'S story. A few years ago, they had a huge shoe sale. My husband who only wears a certain pair of Kenneth Cole shoes for work needed a new pair. We usually just go the the Kenneth Cole store here but since I was at Macy's and they had the shoes there for half the price, i fgured why not get them. I was told the ONLY person that had the key to the backroom where the shoes are kept was out to lunch but he'd be back in half an hour. I could wait or come back later to pick them up. Ok, no biggie. I left and figured it was better this way as I want him to try them on anyway. If they fit, we can get a few pairs. I made my husband leave work at 5 (that's early for him), to meet me in Brooklyn (we live in the city) so he can get his shoes. So we get there and low and behold, the guy that has the key never came back from lunch. No one can get in. The manager of that dept. wasn't in that day, everyone's all confused. No one knows what to do because I just wouldn't let it go. I kept going "explain to me how you can have a shoe sale with NO shoes." We never did get hsi shoes. They gave me a number to call and complain which I did. We got a lousy $50 gift certificate. elle
Posted: 12/3/2008 2:16:56 PM

P: 12/3/2008 2:27:24 PM
SarahLovesJS Ideal Rock Total Posts: 4,973 Last Post: 11/21/2009 Member Since: 2/3/2008	Date: 12/1/2008 4:11:25 PM Author: Dreamgirl I've never had a problem with Macy's. I love Macy's...... Sorry you had a bad experience, I can relate to you getting upet anyhow because I would be upset myself. Ditto. I Macy's..no problems here, but man that would make me mad! Sorry to hear this happened. Mrs. S<3JS
Posted: 12/3/2008 2:27:24 PM

P: 12/3/2008 3:19:34 PM
musey Ideal Rock Total Posts: 11,165 Last Post: 11/24/2009 Member Since: 9/30/2006	Macy's also suuuuuuuuuucks in the credit card department. My husband opened an account in May to get the day-you-open-a-macy's-card discount on his wedding suit, put his suit on the card, paid the bill the day it came, and hasn't used the card since. He got a bill two months later stating that he'd never paid the first one and that there was now a late fee. He called their CS and was told that it was a blip in their system and that they'd take care of it. A month after that he got another bill with additional late charges, so he called AGAIN and made the CS rep tell him that it was completely taken care of before he'd hang up with him. He checked his credit score last week and, lo and behold, he has MULTIPLE late charges listed from Macy's which significantly hurts his otherwise stellar credit score. SOOOOOO not worth the additional 10% off his suit (or whatever it was). Sheesh.
Posted: 12/3/2008 3:19:34 PM

P: 12/3/2008 6:51:49 PM
bebe Ideal Rock Total Posts: 1,999 Last Post: 11/24/2009 Member Since: 11/20/2007	Well, I got a reply from Customer Service telling me the store mgr. would contact me soon. I haven't heard one word. I'm not surprised.
Posted: 12/3/2008 6:51:49 PM

P: 12/3/2008 10:01:12 PM
Loves Vintage Ideal Rock Total Posts: 1,421 Last Post: 11/24/2009 Member Since: 11/19/2007	Date: 12/3/2008 3:19:34 PM Author: musey Macy's also suuuuuuuuuucks in the credit card department. My husband opened an account in May to get the day-you-open-a-macy's-card discount on his wedding suit, put his suit on the card, paid the bill the day it came, and hasn't used the card since. He got a bill two months later stating that he'd never paid the first one and that there was now a late fee. He called their CS and was told that it was a blip in their system and that they'd take care of it. A month after that he got another bill with additional late charges, so he called AGAIN and made the CS rep tell him that it was completely taken care of before he'd hang up with him. He checked his credit score last week and, lo and behold, he has MULTIPLE late charges listed from Macy's which significantly hurts his otherwise stellar credit score. SOOOOOO not worth the additional 10% off his suit (or whatever it was). Sheesh. Your husband can contest the erroneous information on his credit report. There are instructions on the credit report indicating how to contest the error. Absent a response from Macy's, the error should be removed from his report.
Posted: 12/3/2008 10:01:12 PM

P: 12/3/2008 11:02:28 PM
Kaleigh Ideal Rock Total Posts: 25,919 Last Post: 11/24/2009 Member Since: 11/18/2004	I had a bad experience with them today. I love the people that work there, they have a great Sales associates. This store used to be another department store, was bought by Macy's. The employees stayed on. But trying to order something from another store is a down right nightmare. I had to go to management. They were useless. Went home with the printout to order it myself, on my dime. Couldn't do it online. I spent half the afternoon tracking down what I wanted, got put on hold countless times, even was disconnected. OY. Never again. ____________________________ Piece of cake and a candle. ng gift
Posted: 12/3/2008 11:02:28 PM

P: 12/3/2008 11:13:20 PM
diamondfan Ideal Rock Total Posts: 10,998 Last Post: 11/23/2009 Member Since: 6/17/2005	What kills me is in a bad economy they still don't seem to give a rat's butt about providing good service. It is ludicrous to me that someone should have to work so hard to get something done or to buy something. Also, in many stores, no one ever answers the phone and it just rings and rings endlessly. Then these stores wonder why customers are not clamoring to spend money there. **************************** "There is no such thing as fun for the whole family-there are no massage parlors with ice cream and free jewelry" Jerry Seinfeld
Posted: 12/3/2008 11:13:20 PM

P: 12/3/2008 11:33:47 PM
pennquaker09 Ideal Rock Total Posts: 1,487 Last Post: 11/24/2009 Member Since: 11/2/2007	Date: 12/3/2008 11:13:20 PM Author: diamondfan What kills me is in a bad economy they still don't seem to give a rat's butt about providing good service. It is ludicrous to me that someone should have to work so hard to get something done or to buy something. Also, in many stores, no one ever answers the phone and it just rings and rings endlessly. Then these stores wonder why customers are not clamoring to spend money there. That's why we like Bergdorf's! Sephora is the mothership! - diamondfan Leasing any car is not a smart thing, but leasing a Mercedes is flat out stupid.
Posted: 12/3/2008 11:33:47 PM

P: 12/3/2008 11:49:07 PM
musey Ideal Rock Total Posts: 11,165 Last Post: 11/24/2009 Member Since: 9/30/2006	Date: 12/3/2008 10:01:12 PM Author: Loves Vintage Date: 12/3/2008 3:19:34 PM Author: musey Macy's also suuuuuuuuuucks in the credit card department. My husband opened an account in May to get the day-you-open-a-macy's-card discount on his wedding suit, put his suit on the card, paid the bill the day it came, and hasn't used the card since. He got a bill two months later stating that he'd never paid the first one and that there was now a late fee. He called their CS and was told that it was a blip in their system and that they'd take care of it. A month after that he got another bill with additional late charges, so he called AGAIN and made the CS rep tell him that it was completely taken care of before he'd hang up with him. He checked his credit score last week and, lo and behold, he has MULTIPLE late charges listed from Macy's which significantly hurts his otherwise stellar credit score. SOOOOOO not worth the additional 10% off his suit (or whatever it was). Sheesh. Your husband can contest the erroneous information on his credit report. There are instructions on the credit report indicating how to contest the error. Absent a response from Macy's, the error should be removed from his report. Oh yes, I know--we wouldn't just leave it on there. My point wasn't that his credit score was permanently damaged, it was only that they are obviously very lacking in their ability to handle issues with their credit cards. He was told more than once that it was taken care of (not just that it would be, he was assured that it was done and fixed) and it still wasn't. Not okay in my book.
Posted: 12/3/2008 11:49:07 PM

P: 12/4/2008 3:05:40 PM
thing2of2 Ideal Rock Total Posts: 7,670 Last Post: 11/23/2009 Member Since: 1/1/2007	Macy's does this a lot and Hecht's (sp?) used to do it, too. My mom busted both places several times jacking up the prices on certain items she had looked at previously and then "marking them down." Wack. The only department store I ever really shop at is Nordstrom, and I sometimes check out the sales at Saks. I've never had a good experience at any of the other department stores!
Posted: 12/4/2008 3:05:40 PM

P: 12/4/2008 3:07:58 PM
thing2of2 Ideal Rock Total Posts: 7,670 Last Post: 11/23/2009 Member Since: 1/1/2007	Date: 12/1/2008 12:16:26 PM Author: MC Date: 11/29/2008 5:49:59 PM Author: Haven I hate Macy's for many reasons, and this is one of them. I refuse to shop there. I had a horrible experience with them last spring, and that was the last time I bought anything there. Nordstrom's, however, if they sell it, I'm buying it there. Best. Store. Ever. What happened with your Macy's experience? I shop at Nordstrom a lot and recently applied there and given a phone interview and was appauled by the questions asked. They pretend to be all about the customers and customer service, but the questions the HR lady asked were all about how I'd push items on customers and she wanted examples of how I'd approach those entering my dept. and how I'd lure them in. It was horrifying and seeing their perspective and greed had lowered my opinion of them. I guess all retailers are that way Nordstrom isn't any better than the rest of them. Well, they are in the business of selling things, MC! Of course they want to know how a salesperson will make sales! If they didn't have good salespeople they wouldn't be in business! I think half the reason their customer service is so great is that their salespeople work on commission. It doesn't bother me because they've always bent over backwards to make me happy!
Posted: 12/4/2008 3:07:58 PM

P: 12/4/2008 3:19:08 PM
MC Ideal Rock Total Posts: 8,866 Last Post: 11/24/2009 Member Since: 2/8/2003	Date: 12/4/2008 3:07:58 PM Author: thing2of2 Well, they are in the business of selling things, MC! Of course they want to know how a salesperson will make sales! If they didn't have good salespeople they wouldn't be in business! I think half the reason their customer service is so great is that their salespeople work on commission. It doesn't bother me because they've always bent over backwards to make me happy! Yep, true! I'm glad the job wouldn't have worked out for me - I heard they accomodated different scheduals, but they wanted me to work nights and I'd never see my kids if I did so. Actually working there would have sucked! Seems like retail would be a nightmare. lol
Posted: 12/4/2008 3:19:08 PM

P: 12/4/2008 3:28:36 PM
*~Alexis~* Ideal Rock Total Posts: 1,732 Last Post: 11/14/2009 Member Since: 2/10/2006	i used to work at Kohls in college and the way to get around this is to use your card, get your discount and then make a payment right away for the exact same amount. I used to tell people to do that all the time anyways. They loved me for it....my manager...not so much...they want you to make the purchase on the card so they get the APR... Date: 12/1/2008 12:11:43 PM Author: MC I've shopped at Macy's for years and haven't had any significant problems. There are only a things that bugs me about them. . .for example they now will not accept returns on some items, like premium jeans, unless the tags are still on. Another thing that DOES bug me is literally 1/4 of the front section of the Newspaper is filled with full-page ads and coupons. Every week there are $10 off $25 purchases that are made before 1 pm. Everything is triple marked down and they push their continuous sales like that particular sale has deals of a lifttime. Oh, also I hate when I get 'stars rewards' coupons and the only way I get the discount is if I use my Macy's card, which I haven't used in almost a year. I guess I should use it, though, just to keep it active? In your case, I would write the complaint letter, but as far as the BBB, will they do anything? ~Alexis~
Posted: 12/4/2008 3:28:36 PM

P: 12/4/2008 3:36:25 PM
Loves Vintage Ideal Rock Total Posts: 1,421 Last Post: 11/24/2009 Member Since: 11/19/2007	I actually LVE Macy's. It's the best department store we have in any of the malls within driving distance of us. Haven't had any problems, but would certainly be irritated if I ran into the same circumstance as Bebe.
Posted: 12/4/2008 3:36:25 PM

P: 12/4/2008 3:49:14 PM
bebe Ideal Rock Total Posts: 1,999 Last Post: 11/24/2009 Member Since: 11/20/2007	Date: 12/3/2008 11:13:20 PM Author: diamondfan What kills me is in a bad economy they still don't seem to give a rat's butt about providing good service. It is ludicrous to me that someone should have to work so hard to get something done or to buy something. Also, in many stores, no one ever answers the phone and it just rings and rings endlessly. Then these stores wonder why customers are not clamoring to spend money there. In my Macy's they don't answer the phone because they are too busy chit chatting amongst themselves. Just yesterday I was making a return at the return/customer service window of Kohls. The clerk was on her cell, an obvious personal call. I stood there until she decided her job was more important than her phone call! Another gripe of mine, is the lack of manners displayed by sales associates to customers. Especially when you have to move out of their way!! I gringe when I feel forced to get out of their way. Why don't they go around? This happened to me yesterday in Toys R Us, numerous times. It happens often in Target, Wal-Mart and even the grocery stores. Back to my original post. The Mgr. of Macy's emailed me and asked me to call. Guess what - it just rings and then a prompt to leave a voicemail. Geez! But I will not give up.
Posted: 12/4/2008 3:49:14 PM

P: 12/4/2008 5:27:10 PM
pennquaker09 Ideal Rock Total Posts: 1,487 Last Post: 11/24/2009 Member Since: 11/2/2007	Date: 12/4/2008 3:49:14 PM Author: bebe Date: 12/3/2008 11:13:20 PM Author: diamondfan What kills me is in a bad economy they still don't seem to give a rat's butt about providing good service. It is ludicrous to me that someone should have to work so hard to get something done or to buy something. Also, in many stores, no one ever answers the phone and it just rings and rings endlessly. Then these stores wonder why customers are not clamoring to spend money there. In my Macy's they don't answer the phone because they are too busy chit chatting amongst themselves. Just yesterday I was making a return at the return/customer service window of Kohls. The clerk was on her cell, an obvious personal call. I stood there until she decided her job was more important than her phone call! Another gripe of mine, is the lack of manners displayed by sales associates to customers. Especially when you have to move out of their way!! I gringe when I feel forced to get out of their way. Why don't they go around? This happened to me yesterday in Toys R Us, numerous times. It happens often in Target, Wal-Mart and even the grocery stores. Back to my original post. The Mgr. of Macy's emailed me and asked me to call. Guess what - it just rings and then a prompt to leave a voicemail. Geez! But I will not give up. I'm thankful that I worked in retail and I can say sometimes. customers think they are in the right, and they are so totally wrong. Even when I go out shopping, I notice way more rude customers than sales associates. Sephora is the mothership! - diamondfan Leasing any car is not a smart thing, but leasing a Mercedes is flat out stupid.
Posted: 12/4/2008 5:27:10 PM

P: 12/4/2008 5:37:23 PM
Allisonfaye Ideal Rock Total Posts: 1,302 Last Post: 11/5/2009 Member Since: 10/18/2004	All of these are the reasons I haven't set foot in Macy's in years. I started going to Neiman Marcus a few years ago and I can't go back. I can't shop at NM anymore now with the economy but I will not go back to Macy's EVER. I would rather buy nothing than put up with that lousy service.
Posted: 12/4/2008 5:37:23 PM

P: 12/4/2008 6:03:35 PM
musey Ideal Rock Total Posts: 11,165 Last Post: 11/24/2009 Member Since: 9/30/2006	Date: 12/4/2008 3:28:36 PM Author: ~Alexis~ i used to work at Kohls in college and the way to get around this is to use your card, get your discount and then make a payment right away for the exact same amount. I used to tell people to do that all the time anyways. They loved me for it....my manager...not so much...they want you to make the purchase on the card so they get the APR... See my above post on how that can backfire Besides, isn't that how everyone uses all credit cards? Purchasing then paying the same amount
Posted: 12/4/2008 6:03:35 PM

P: 12/4/2008 7:52:05 PM
thing2of2 Ideal Rock Total Posts: 7,670 Last Post: 11/23/2009 Member Since: 1/1/2007	Date: 12/4/2008 3:19:08 PM Author: MC Date: 12/4/2008 3:07:58 PM Author: thing2of2 Well, they are in the business of selling things, MC! Of course they want to know how a salesperson will make sales! If they didn't have good salespeople they wouldn't be in business! I think half the reason their customer service is so great is that their salespeople work on commission. It doesn't bother me because they've always bent over backwards to make me happy! Yep, true! I'm glad the job wouldn't have worked out for me - I heard they accomodated different scheduals, but they wanted me to work nights and I'd never see my kids if I did so. Actually working there would have sucked! Seems like retail would be a nightmare. lol Yeah, my friend applied there but she was in school and they wanted her to work a lot of hours so it didn't really work for her schedule, either. They basically want you to be available always, which as a former clothing store manager I understand, but as an employee...not so much! And yep, working retail (especially at the mall) really does suck! So you're not missing much! P.S. I think their discount is only 25%...which doesn't impress me much! Most stores give you at least 30-40% off! And at one store I worked at we got 65% off! Now that's an employee discount!
Posted: 12/4/2008 7:52:05 PM

P: 12/4/2008 8:30:03 PM
jewelerman Ideal Rock Total Posts: 2,197 Last Post: 11/24/2009 Member Since: 9/30/2007	Date: 12/4/2008 5:27:10 PM Author: pennquaker09 Date: 12/4/2008 3:49:14 PM Author: bebe Date: 12/3/2008 11:13:20 PM Author: diamondfan What kills me is in a bad economy they still don't seem to give a rat's butt about providing good service. It is ludicrous to me that someone should have to work so hard to get something done or to buy something. Also, in many stores, no one ever answers the phone and it just rings and rings endlessly. Then these stores wonder why customers are not clamoring to spend money there. In my Macy's they don't answer the phone because they are too busy chit chatting amongst themselves. Just yesterday I was making a return at the return/customer service window of Kohls. The clerk was on her cell, an obvious personal call. I stood there until she decided her job was more important than her phone call! Another gripe of mine, is the lack of manners displayed by sales associates to customers. Especially when you have to move out of their way!! I gringe when I feel forced to get out of their way. Why don't they go around? This happened to me yesterday in Toys R Us, numerous times. It happens often in Target, Wal-Mart and even the grocery stores. Back to my original post. The Mgr. of Macy's emailed me and asked me to call. Guess what - it just rings and then a prompt to leave a voicemail. Geez! But I will not give up. I'm thankful that I worked in retail and I can say sometimes. customers think they are in the right, and they are so totally wrong. Even when I go out shopping, I notice way more rude customers than sales associates. I have learned to be very outspoken when rudeness is the issue...if a salesperson is on a personal phone when i need assistance i have no problems asking them to stop and get me the manager to help me...if i wont put up with it as a manager on the sales floor then I WONT AS A PAYING CUSTOMER...I also wont let a salesperson be belittled by a customer...ive requested that a manager step in when customers get rude at stores with sales associates.
Posted: 12/4/2008 8:30:03 PM

P: 12/4/2008 9:44:07 PM
bebe Ideal Rock Total Posts: 1,999 Last Post: 11/24/2009 Member Since: 11/20/2007	Date: 12/4/2008 5:27:10 PM Author: pennquaker09 Date: 12/4/2008 3:49:14 PM Author: bebe Date: 12/3/2008 11:13:20 PM Author: diamondfan What kills me is in a bad economy they still don't seem to give a rat's butt about providing good service. It is ludicrous to me that someone should have to work so hard to get something done or to buy something. Also, in many stores, no one ever answers the phone and it just rings and rings endlessly. Then these stores wonder why customers are not clamoring to spend money there. In my Macy's they don't answer the phone because they are too busy chit chatting amongst themselves. Just yesterday I was making a return at the return/customer service window of Kohls. The clerk was on her cell, an obvious personal call. I stood there until she decided her job was more important than her phone call! Another gripe of mine, is the lack of manners displayed by sales associates to customers. Especially when you have to move out of their way!! I gringe when I feel forced to get out of their way. Why don't they go around? This happened to me yesterday in Toys R Us, numerous times. It happens often in Target, Wal-Mart and even the grocery stores. Back to my original post. The Mgr. of Macy's emailed me and asked me to call. Guess what - it just rings and then a prompt to leave a voicemail. Geez! But I will not give up. I'm thankful that I worked in retail and I can say sometimes. customers think they are in the right, and they are so totally wrong. Even when I go out shopping, I notice way more rude customers than sales associates. pennquaker, I agree with you too. There are always 2 sides to a story. I witnessed a very ugly, rude customer at Wal-Mart a few weeks back. I felt sorry for the clerk. In fact when it was finally my turn to check out, she apologized for the wait and I told her it was ok, I understood. In my situation with Macy's, I will not be ugly, nor pushy. In this case, I am right. There have been times I've questioned a clerk about a price and been wrong, again, 2 sides to the story
Posted: 12/4/2008 9:44:07 PM

Previous Page

Pages: 1 of 2: [1] 2 >

Next Page

Ť Should I buy this Chloe bag? Ť

ť Does anyone have a Kindle??? ť

Jump to:

Contact Us \| Back Home \| Privacy Statement \| Forum Agreement \| Forum Policies
Ideal BB Version: 0.1.5.4.beta1	Message forum software powered by the Ideal BB

Pricescope - Knowledge - Diamond Prices - Tools - Resources - About

Š 2000-2009 Pricescope. Terms of Use Privacy Policy Disclaimer
forum archives