It appears the UPS box was not tampered with, so the mistake must have happened instore.
I have talked with an assist. mgr. and she promises me she will get back to me soon.
Hope so, this kind of thing just burns me up.
I am getting a bit peeved with Bloomies on this issue.
The Mgr. of Fashion Jewelry has yet to get back with me.
I left 2 phone messages asking what the status of her
investigation is. I don''t care who did or did not take my
necklaces, I just want what I paid for.
Friday will be a week since I first called. I''m wondering at
what point I go the store general Mgr.?
Shortly after I made that call, Miss Jewelry Mgr.
called me and said she shipped the necklaces.
Why does it take this much effort to get decent, deserved
customer service. It''s a shame she had to be prodded and
pushed to do what she was supposed to do!
On the flip side, when I bought the Roberto Coin
Seahorse from Bloomies, the RC Rep. was there.
This sweet woman jumped on the subway
and went to the RC headquarters to retrieve
the seahorse for me. That is service!!
Finally! It is a shame that you had to put so much effort into it...all you should have been required to do is pay. I hate when customer service is not up to par. It really makes me not want to do business with the guilty parties again.
I am glad that it was taken care of for you.
Belle, yes in the end the necklaces were shipped. But only after numerous phone calls and one to the mgr.
I feel it shouldn''t have happened like that, but I do realize as humans we all make mistakes. This error was brought
to the attention of 3 different asst. mgr.''s and finally a mgr. In today''s awful economy, people being careful with
their spending, one would think service would be important.
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