What is under my prongs?

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Re: What is under my prongs?

Post by Dreamer_D » March 4th, 2012, 7:58 pm
Girl you live near a major (ish) urban center. Get your tushy to a highly respected jeweler with an IN HOUSE bench and get an answer. Not a mall jeweler. Look for the best.

One Ring to rule them all.

Re: What is under my prongs?

Post by Enerchi » March 5th, 2012, 5:29 am
Written by Dreamer_D » March 4th, 2012, 7:58 pm:Girl you live near a major (ish) urban center. Get your tushy to a highly respected jeweler with an IN HOUSE bench and get an answer. Not a mall jeweler. Look for the best.



LOL! :lol: :lol: Yes sir Madam Dreamer!! :lol: :lol:

I will make it my mission this week and keep you posted! (You are such a task master! ROFL!) :bigsmile:
1-800-WE-ENABLE, how can I help you?              Just sayin'....! 
Re: What is under my prongs?

Post by Mike R » March 5th, 2012, 11:34 am
Written by Enerchi » March 5th, 2012, 5:29 am:
Written by Dreamer_D » March 4th, 2012, 7:58 pm:Girl you live near a major (ish) urban center. Get your tushy to a highly respected jeweler with an IN HOUSE bench and get an answer. Not a mall jeweler. Look for the best.



LOL! :lol: :lol: Yes sir Madam Dreamer!! :lol: :lol:

I will make it my mission this week and keep you posted! (You are such a task master! ROFL!) :bigsmile:


Great advice Dreamer, well said!

That's great to hear, if your going to want to take the piece back to the store that originally set your diamond I would recommend that the appraisal is done by an independent appraiser rather than just going back to them with the opinion of a competing retailer, it will have more pulling power to get your ring fixed properly if you have the problem written down in black and white.

While your with the the appraiser you should tell them about your last problem with the plating, have them check the whole ring.
It would be good to ask them while your there if your ring has any micro porosity issues while it is being checked over, this can cause a soft dull grey look to the surface of the metal. (<sorry Im not trying to worry you at all, and in the pictures I can't really see any micro porosity but it's good to have all possible problems checked out at the same time)

Good luck, I really hope that it's just some wierd alien dirt that is attracted to the shade under prongs.
Re: What is under my prongs?

Post by Enerchi » March 10th, 2012, 2:00 pm
UPDATE:
Just back from the appraiser. Yup --- as we all suspected, its GLUE! We all saw it on all 4 prongs under their 30x GIA microscope (Man, that is ONE COOL TOY!!!) They had a goldsmith on site, he took me to the back, steamed my ring to see if the globs of glue were able to be dislodged then looked under the microscope again - nope, its all still there strongly attached. The issue they say, is that with glue (which is used to set stones regularly in West Africa, as an example they gave me) it can dry then flake off. Once off, the stone is then able to 'move' in the setting. Diamonds being harder than gold, could work its way to ruining the seat under the prong. If the diamond is lose, something could case it to chip/fallout/crack, etc. Decision was made on site to 'burn' the glue off to see if it sits properly in the seat and see if there is a chip on the stone corners that the glue was covering - which should have been noticed by the appraiser as a splinter, but they could not see the corners fully, because of the prongs.

Back to the workroom and the goldsmith protected the ring first, with what looked like a waxy compound, then he used a mini blow torch to burn off the glue - that was pretty cool to watch! Turned black and smoldered in all 4 corners.

Once the glue was burned off, there's my stone, " a rockin' and a rollin' " in the prongs. DAMN! Saw it again under the microscope and it wasn't even sitting in the seats of the prongs. They offered me the opportunity to take it back to the original store and have them reset the diamond or they could reset it for me. At this point (based on the 'looks' shared between the appraiser and the goldsmith when I told them who in the city did this work, as well seeing for myself the condition of the setting) I decided to let this place reset my ring. The extra cost for this is inconsequential to know my stone will now be safe. Plus - I'm so "Two Thousand and LATE" with the original store :lol: pfffft, they will not be getting any future business from me and I'll probably speak out unfavourably if ever asked about them.

Back again to the backroom and he removes the diamond from its setting and we can all observe, at super high power, there is nothing wrong with the stone and they did make the "plate and seat" properly in each prong, so resetting won't be a problem. Whew - at least something is going well at this point! And all 4 corners are perfect- no chips/splinters/shatters anywhere.

He will also recut the prongs to make them look like what he called "pigeon claws" and what I call "spider claws" ... you know that pointed tear drop/VC style prong.

Their suggestion was to contact the original store and give them an update of what is going on. My thoughts are ... forget it. Water under the bridge. I always had a gut feeling that was not comfortable about them and when they replied to my photo's I sent via email with a "nice", well, no more contact is perfectly fine with me. I don't need to go back and go 'blah blah blah' about issues. I'd rather be done with them, so I'm having this place go ahead with the reset and I'm chalking the first store up to a bad experience that is over with.

MikeR, I did ask about porosity of the metal and they confirmed it was 18k WG w palladium and that it was not porous but that rhodium just wore off too soon. oh well.... But they will re rhodium plate it again as they need to work on it, so it will look like new --- AGAIN! This poor ring has more mani/pedi's than I get!

There we are with the latest news and some time later this week I'll have it back along with the written appraisal.
1-800-WE-ENABLE, how can I help you?              Just sayin'....! 
Re: What is under my prongs?

Post by slg47 » March 10th, 2012, 2:06 pm
Enerchi I am glad you got to a competent jeweler!!! I am so glad they can fix it for you and set your stone properly-without glue.
slg47
Re: What is under my prongs?

Post by elliemay » March 10th, 2012, 2:08 pm
I'm so glad you got it sorted, Enerchi! Can't wait to see the new prongs! :))
Re: What is under my prongs?

Post by Dreamer_D » March 10th, 2012, 2:28 pm
Great! And it seems like you have a good bench now.

I likely would do the same as you, not deal with the other vendor again. If they knew they were doing something wrong and could fix it, they would have already. I tried three local jewelers for small things before I found the one I use now, who costs a little more but seems to actually know what they are doing. Like the place you dewscribe, their bench is RIGHT there, the person you speak to IS the metalsmith, and they can do small tasks in moments while you watch!

Can't wait to see the new prong work, too, I think you will be pleased! :appl:

One Ring to rule them all.

Re: What is under my prongs?

Post by ame » March 10th, 2012, 4:24 pm
WOW. Well that's an amazing new jeweler it seems you might have found and I am glad they can fix it up. I REALLY hope that when you get it back it's perfection.
What is under my prongs?

Post by Amys Bling » March 10th, 2012, 5:24 pm
Written by Christina...:If it were my ring I would want to have it evaluated. If the corners are chipped, you don't want them to come back on you and try to claim that you caused the damage. I have a bellyache just thinking about it. Have you photographed it again, can you still see it after having had it steamed a couple of times?


Exactly. I would def verify its not chile or damaged.
Re: What is under my prongs?

Post by Karl_K » March 10th, 2012, 5:37 pm
Glad you found a good benchman and an appraiser who was able to fix it up for you and get to the bottom of it.
Karl aka strmrdr
Diamond Designer

http://www.stormsplace.com/
Re: What is under my prongs?

Post by Enerchi » March 10th, 2012, 6:41 pm
Thanks SLG, elliemay, DD, ame, amy's bling and Karl K- it is a relief to know that it is going to be set properly.

Was telling a friend about this and she's all about "go git the bad guys" and I'm kind of wondering if I should tell them the situation to date. What eats at me is that after seeing my photos, not to come back with an "oh - lets fix that for you" kind of comment just says they don't really care about their quality. Is it better to leave it alone and be done with them (my original plan) or not?

...and yes indeed - I am VERY excited about the prong work. I LURVE me some nice prongs!!! (and prawns, too, if we are having seafood! :lol: )
1-800-WE-ENABLE, how can I help you?              Just sayin'....! 
Re: What is under my prongs?

Post by Dreamer_D » March 10th, 2012, 7:07 pm
Well, what outcome would you hope for by talking to the original jeweler?

One Ring to rule them all.

Re: What is under my prongs?

Post by Enerchi » March 10th, 2012, 7:12 pm
Written by Dreamer_D » March 10th, 2012, 7:07 pm:Well, what outcome would you hope for by talking to the original jeweler?


I'm sure nothing good would come of it, it would just be a "moan-fest" on my part and they would be denying any wrong doing. I was just rambling out loud :twirl: It wouldn't be worth it - why stir up trouble. Just had to put that thought out to the universe and chew on it for a moment. Back to my original "leave it alone" plan.

Voice of reason has spoken! :praise:
1-800-WE-ENABLE, how can I help you?              Just sayin'....! 
Re: What is under my prongs?

Post by Christina... » March 10th, 2012, 7:13 pm
Well, that is good news! I was getting a belly ache thinking about what was going on underneath those prongs! I'm excited to see the new prong work too! I see those beautiful VC and LM prongs and then look at mine and they look so bulbous! :nono: Happy it worked out for you Enerchi!
Make sure that you are not shopping in haste, only to regret your purchase in leisure...
   ..Lula
What is under my prongs?

Post by Amys Bling » March 10th, 2012, 7:16 pm
Glad it all worked out :)
Re: What is under my prongs?

Post by Mike R » March 10th, 2012, 7:53 pm
That's great that your getting things sorted out, I'm really glad I decided to speak up, I knew it wasn't polishing compound.

I personaly think you should let the jewelry store know, it is possible that they do not know how bad the contractor is that they are using to do their work, you could save them and other clients from problems in the future.

Yes they should have seen the problem in the pictures you sent them but it is possible that if they contract all their work out that they just don't have enough experience to understand that the are supplying bad work to their clients.

I'm happy you found a great local jeweler!
Re: What is under my prongs?

Post by Dreamer_D » March 10th, 2012, 8:21 pm
I don't think telling them what they did is stirring trouble. Mike makes a good point. Call and ask to speak to the manager and just say "Hey, I was very unhappy with the work you did on my ring. I found out that the stone was set with glue, which is not the right way to do things. I will be taking my busienss elsewhere in future, but wanted to tell you about this poor practice by your bench so you can rectify the situation for future customers."

Or something like that.

One Ring to rule them all.

Re: What is under my prongs?

Post by diamondseeker2006 » March 10th, 2012, 8:32 pm
Very happy to hear the problem was resolved and that your stone is in good shape!
When in doubt....don't.
Re: What is under my prongs?

Post by Lotus99 » March 10th, 2012, 8:38 pm
I'm also happy to hear you found a jeweler who can fix this for you.

Those loupes/super macros are scary things, indeed.
Re: What is under my prongs?

Post by Enerchi » March 11th, 2012, 1:54 pm
Written by Lotus99 » March 10th, 2012, 8:38 pm:I'm also happy to hear you found a jeweler who can fix this for you.

Those loupes/super macros are scary things, indeed.


I agree! It was amazing to look that deeply at my stones, but sometimes... "I wish I didn't know now what I didn't know then" (YAY - I'm quoting Toby Keith on Pricescope!!! woo hoo! :appl: )
1-800-WE-ENABLE, how can I help you?              Just sayin'....! 
Re: What is under my prongs?

Post by Enerchi » March 11th, 2012, 1:57 pm
Written by Mike R » March 10th, 2012, 7:53 pm:That's great that your getting things sorted out, I'm really glad I decided to speak up, I knew it wasn't polishing compound.

I personaly think you should let the jewelry store know, it is possible that they do not know how bad the contractor is that they are using to do their work, you could save them and other clients from problems in the future.

Yes they should have seen the problem in the pictures you sent them but it is possible that if they contract all their work out that they just don't have enough experience to understand that the are supplying bad work to their clients.

I'm happy you found a great local jeweler!


Thanks Mike - I'm glad you spoke up too :))
If you didn't do your own benchwork, would YOU want to know this info - even after not acknowledging it via photos sent in an email? Just curious. What would you do with info on a call from a client, if this were the case?
1-800-WE-ENABLE, how can I help you?              Just sayin'....! 
Re: What is under my prongs?

Post by Enerchi » March 11th, 2012, 1:58 pm
Written by diamondseeker2006 » March 10th, 2012, 8:32 pm:Very happy to hear the problem was resolved and that your stone is in good shape!


ME TOO!!! I am sure I was holding my breath the whole time he was removing it from the prongs. He even had the nerve to go "oh!" as he took it out - which made my heart drop - but caused him fits of laughter! I guess it has to be a goldsmith joke!! :lol:
1-800-WE-ENABLE, how can I help you?              Just sayin'....! 
Re: What is under my prongs?

Post by Enerchi » March 11th, 2012, 1:59 pm
Written by Dreamer_D » March 10th, 2012, 8:21 pm:I don't think telling them what they did is stirring trouble. Mike makes a good point. Call and ask to speak to the manager and just say "Hey, I was very unhappy with the work you did on my ring. I found out that the stone was set with glue, which is not the right way to do things. I will be taking my busienss elsewhere in future, but wanted to tell you about this poor practice by your bench so you can rectify the situation for future customers."

Or something like that.



Good point. I will chew on this for a bit. I know he is not on the store on Sunday's so I don't have to do anything today - phew! ;))
1-800-WE-ENABLE, how can I help you?              Just sayin'....! 
Re: What is under my prongs?

Post by Sky56 » March 11th, 2012, 2:02 pm
Thanks for the detailed update. Good to hear things are going well.
Re: What is under my prongs?

Post by Mike R » March 11th, 2012, 2:25 pm
Written by Enerchi » March 11th, 2012, 1:57 pm:
Written by Mike R » March 10th, 2012, 7:53 pm:That's great that your getting things sorted out, I'm really glad I decided to speak up, I knew it wasn't polishing compound.

I personaly think you should let the jewelry store know, it is possible that they do not know how bad the contractor is that they are using to do their work, you could save them and other clients from problems in the future.

Yes they should have seen the problem in the pictures you sent them but it is possible that if they contract all their work out that they just don't have enough experience to understand that the are supplying bad work to their clients.

I'm happy you found a great local jeweler!


Thanks Mike - I'm glad you spoke up too :))
If you didn't do your own benchwork, would YOU want to know this info - even after not acknowledging it via photos sent in an email? Just curious. What would you do with info on a call from a client, if this were the case?


I find it almost impossible to beleave they saw nothing wrong with the pictures you sent them, because of this I would like to believe that they are clueless business owners that are placing their trust in their contractors skill to do the correct thing by their clients (the only alternative is they are shady themselves)
Because of this I really do think they need to be made aware that they have lost a client and will also probably loose other future clients.

I would send them a polite email saying that your not looking for a discussion about the situation or an argument but just tell them how disappointed you were in the work they performed for you and how much trouble and money it has taken to fix the situation.
Hopefully by doing this the store can find a better contractor to send their work out to and you can save other people from going through your terrible situation.

Take care, Mike.


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