AN0NYM0US
Shiny_Rock
- Joined
- Feb 10, 2011
- Messages
- 328
On December 4th I paid for a pear shaped diamond to be set in a pendant.
http://www.jamesallen.com/loose-diamonds/pear-shaped/0.88-carat-k-color-si2-clarity-sku-325203
http://www.jamesallen.com/pendants/...ite-gold-pave-bail-pendant-setting-item-17152
This was to be a Christmas present for my Wife. This is the 3rd year in a row that I have ordered from James Allen for Christmas. The 2 previous years were stud earrings. 2012 Asscher cut, went smoothly delivered on time, as ordered, Beautiful. 2013 Round Brilliant, paid extra for screwbacks and were sent friction. My Wife said she could live with the friction backs and James Allen refunded the fee, very nice earrings.
This year I was told my shipping date would be "no later than December 16th". I was fine with this as it should allow for enough time to travel to Canada and clear customs (international order). December 16th arrived and I contacted their 24 hour support. I was told that due to order volume my order ship date had been bumped to December 18th.
Well today came and passed and I hadn't received any contact from James Allen (I like to pay the duties through FedEx in advance to expedite custom clearance, but I need the tracking number to do so). So again I contacted the 24 hour support. I was told it should be out tomorrow (December 19th) now at the latest.
I said I was concerned about not receiving it in time for Christmas and I was told "It should make it in time". Well that was not very reassuring lol.
I really thought ordering on December 4th would give them enough time. This has been a stressful experience for me.
Has anyone else had issues with James Allen keeping accurate shipping dates this holiday season? Am I overreacting?
http://www.jamesallen.com/loose-diamonds/pear-shaped/0.88-carat-k-color-si2-clarity-sku-325203
http://www.jamesallen.com/pendants/...ite-gold-pave-bail-pendant-setting-item-17152
This was to be a Christmas present for my Wife. This is the 3rd year in a row that I have ordered from James Allen for Christmas. The 2 previous years were stud earrings. 2012 Asscher cut, went smoothly delivered on time, as ordered, Beautiful. 2013 Round Brilliant, paid extra for screwbacks and were sent friction. My Wife said she could live with the friction backs and James Allen refunded the fee, very nice earrings.
This year I was told my shipping date would be "no later than December 16th". I was fine with this as it should allow for enough time to travel to Canada and clear customs (international order). December 16th arrived and I contacted their 24 hour support. I was told that due to order volume my order ship date had been bumped to December 18th.
Well today came and passed and I hadn't received any contact from James Allen (I like to pay the duties through FedEx in advance to expedite custom clearance, but I need the tracking number to do so). So again I contacted the 24 hour support. I was told it should be out tomorrow (December 19th) now at the latest.
I said I was concerned about not receiving it in time for Christmas and I was told "It should make it in time". Well that was not very reassuring lol.
I really thought ordering on December 4th would give them enough time. This has been a stressful experience for me.
Has anyone else had issues with James Allen keeping accurate shipping dates this holiday season? Am I overreacting?