Horrible Experience at Robbins Bros. Torrance

Wasn’t surprised when I saw all of the complaints posted about this store given the experience I had.  I wanted to get sizing balls for my ring as there are no half sizes and a 5 was too uncomfortable and a 6 too big.  I haven''t worn my ring for several months and decided to take it in there last Saturday to have it done.  I left the ring with them, in the original box that was presented to me when my boyfriend proposed, bow and all. I was so excited to pick it up.  Well, the "sizing balls" they put in there are not at all what I had seen with other rings that have them.  It looks as if they sottered (sp) two tiny, tiny bumps on the inside of my ring.  I do not know how anyone doing the work on this could even begin to think they what they did would make my ring fit any better.  It was a joke.  The girl who waited on me this past weekend was very inexperienced and every thing I had told her, should repeat to me the complete opposite.  I finally had to talk to a Manager.  They were going to charge me $60 for the sizing and then realize it was my first time having it sized and it was free. After explain to them for the umpteenth time  I wanted the sizing balls, they said that was $70.00 and had me pay the $10 difference, which I did.  The girl who waited on me had fitted me at around a 5.5 and you would think they would use that gauge when putting on the sizing balls.  I have no idea what they used, as it seemed like they just did it blindly and played a guessing game.  The Manager''s explanation to this was that "sometimes we have to do it a couple of times to get it right when using the sizing balls".  Not only did my ring still not fit, but they lost the box my fiancé had presented to me with the ring when he proposed.  It still had the original bow and all.  I''ve managed to have this ring box travel with us from LA to Napa, to New Jersey, to Michigan, and then back to LA over a period of 3 years.  I leave it at RB in Torrance for 2 days and they screw the whole thing up and lose a sentimental piece of the package.  The Manager offered to reimburse me for the $10 (big deal, I''m not hard up for 10 bucks).  I am beyond disappointed and very saddened by the experience and left the store in tears.