butterfly 17
Ideal_Rock
- Joined
- Aug 17, 2005
- Messages
- 2,681
Hi everyone, I just felt like complaining about this ebay experience I had. This is long, so bear with me.
I saw a really nice vintage (circa 1970''s) clutch that I wanted to get for my sister for Christmas. I happened to have won and bid on a same style clutch for myself and I knew my sister would love to get one similar.
It was a little more than I really wanted to spend and they only offered a BIN price, so I kept it on my watch list and then one day, I saw the price reduced by $40 dollars.
I sent an email inquiring about the condition and how the clutch opens and closes. Even though it looked the same as my bag, I wanted to make sure it opened and closed the same way.
I was told that it opened with metal rods on the side of the bag and snapped shut when closed. I was told it was in excellent vintage condition with very few signs, if any, or wear, just on the corners and a little on the inside but no major stains, etc.
I went ahead and did the BIN.
When I got the clutch, it was fairly late, about 5:30pm and I had to leave to go to work at 6 pm. I took it out of the package, inspected it from the outside, opened the inside and it seemed okay. I did notice that it did not close all the way, but I figured it was because it was stuffed with paper.
I went to work and while at work, I left positive feedback.
The next day, I checked out the clutch again and realized that the clutch does not open or close the way that my other one does. When it is closed, it remains slightly open and when it is open, it is supposed to stay open, but it closes on it''s own, except for a gap of about 1/4 inch. When I put my things inside it, the opening is even wider, about 1/2 an inch and when the bag is on it''s side, my stuff was coming out of it.
So, I emailed the company and let them know that there was a problem with the closure of the bag and because they never informed me that there was a problem, I would like to return it or get credit to purchase something else from their company.
The next night, I get a phone call from someone in their company telling me that they will not give me a refund because ebay''s policy is basically a buyers beware policy.
I explained to him that I was never told that the clutch does not work properly and had I known this, I would never have purchased it.
Anyway, he gave me the following options, he would give me $50 to get the clutch fixed and a $100 credit towards anything in their store or I could return the clutch and get full credit towards anything in their store.
I thought about it and decided on a third option of a partial refund of $77 dollars and no credit or I would take the credit, but I prefered the first option better.
I emailed him and left two voicemails for him to find out if he would agree to one of them, but never got a phone call or an email.
Finally, last Friday, I left one last voicemail asking if he had come to a decision.
Later on that night, when I checked my emails, I found an email from the company saying they had refunded me the money that I asked for. I checked my paypal account and the $77 was there.
I then sent an email thanking them.
Fast forward to Tuesday, yesterday. I just got home and heard someone leaving a message on my answering machine.
It was the same person from the company saying that since he did not recieve a response from me, he was going to have to file some kind of fraudulent charge and do an investigation. HE also said that he was sending me a certified letter from his lawyers.
I picked up the phone and asked him what he was talking about. He was like didn''t I get his messages. I told him no. HE told me he tried to contact me 4 or 5 times in the last 24 hours, I never responded.
I was like, to what? He then said he received a voicemail from me on Monday saying that "I did not get the money", so he thought the money was stolen or misplaced.
I told him I did not leave him a voicemail saying I didn''t get the money, because we had never agreed that I would be getting the money to begin with. I told him I did leave him a voicemail asking if he had gotten my two options and decided on one of them. I also told him that I left that message prior to knowing they had refunded me the money.
All of a sudden, he starts telling me that he already got his lawyers involved and had I bothered to check my messages, I could have avoided the whole situation and this was all on me?
I again explained to him that I left the voicemail, which clearly did not state that I did not get the money, prior to knowing that the money was in my account.
I told him that there was no way that I could have left him this message on MOnday, because I even wrote down on my planner on Saturday that I got a refund of $77. So, if I knew I had the refund two days prior to Monday, why would I leave a message that I didn''t.
Anyway, I told him that if he had bothered to check his voicemails, he would have seen that I left him the message on Friday. He kept insisting it was MOnday, so I did a check on my cell phone and I called Cingular and they confirmed that the last call and time I made to his number was on Friday at 5:18pm.
I finally got off the phone with him.
A few minutes later, he calls my house and I didn''t pick up. Then, he calls my cell phone number and leaves a voicemail.
In this voicemail, he basically tells me that I am harassing him and that this whole thing has escalated the way it has because of me. It makes me laugh, because I only called him one time yesterday and he has called and left messages a total of 8 times, and he tells me I am the one harassing him.
I decided to send him one email, rather than to speak to him, because I wanted to tell him that he was rude and obnoxious and to just finalize our transaction.
I would have liked to call him and speak to him in person, but since he said I was harassing him, I decided this was better. Not to mention the fact that he doesn''t let you get a word in, when in a conversation with him.. He talks and talks and talks and when you try to say something, he says, "Can I just say one more thing".
Even my daughter, Kayla asked me who was that man who kept talking so much.
Anyway, I am very upset about this situation and just need to vent about it.
Now I am wondering if anything else will happen with him or if this is the end and I don''t have to deal with him again.
I saw a really nice vintage (circa 1970''s) clutch that I wanted to get for my sister for Christmas. I happened to have won and bid on a same style clutch for myself and I knew my sister would love to get one similar.
It was a little more than I really wanted to spend and they only offered a BIN price, so I kept it on my watch list and then one day, I saw the price reduced by $40 dollars.
I sent an email inquiring about the condition and how the clutch opens and closes. Even though it looked the same as my bag, I wanted to make sure it opened and closed the same way.
I was told that it opened with metal rods on the side of the bag and snapped shut when closed. I was told it was in excellent vintage condition with very few signs, if any, or wear, just on the corners and a little on the inside but no major stains, etc.
I went ahead and did the BIN.
When I got the clutch, it was fairly late, about 5:30pm and I had to leave to go to work at 6 pm. I took it out of the package, inspected it from the outside, opened the inside and it seemed okay. I did notice that it did not close all the way, but I figured it was because it was stuffed with paper.
I went to work and while at work, I left positive feedback.
The next day, I checked out the clutch again and realized that the clutch does not open or close the way that my other one does. When it is closed, it remains slightly open and when it is open, it is supposed to stay open, but it closes on it''s own, except for a gap of about 1/4 inch. When I put my things inside it, the opening is even wider, about 1/2 an inch and when the bag is on it''s side, my stuff was coming out of it.
So, I emailed the company and let them know that there was a problem with the closure of the bag and because they never informed me that there was a problem, I would like to return it or get credit to purchase something else from their company.
The next night, I get a phone call from someone in their company telling me that they will not give me a refund because ebay''s policy is basically a buyers beware policy.
I explained to him that I was never told that the clutch does not work properly and had I known this, I would never have purchased it.
Anyway, he gave me the following options, he would give me $50 to get the clutch fixed and a $100 credit towards anything in their store or I could return the clutch and get full credit towards anything in their store.
I thought about it and decided on a third option of a partial refund of $77 dollars and no credit or I would take the credit, but I prefered the first option better.
I emailed him and left two voicemails for him to find out if he would agree to one of them, but never got a phone call or an email.
Finally, last Friday, I left one last voicemail asking if he had come to a decision.
Later on that night, when I checked my emails, I found an email from the company saying they had refunded me the money that I asked for. I checked my paypal account and the $77 was there.
I then sent an email thanking them.
Fast forward to Tuesday, yesterday. I just got home and heard someone leaving a message on my answering machine.
It was the same person from the company saying that since he did not recieve a response from me, he was going to have to file some kind of fraudulent charge and do an investigation. HE also said that he was sending me a certified letter from his lawyers.
I picked up the phone and asked him what he was talking about. He was like didn''t I get his messages. I told him no. HE told me he tried to contact me 4 or 5 times in the last 24 hours, I never responded.
I was like, to what? He then said he received a voicemail from me on Monday saying that "I did not get the money", so he thought the money was stolen or misplaced.
I told him I did not leave him a voicemail saying I didn''t get the money, because we had never agreed that I would be getting the money to begin with. I told him I did leave him a voicemail asking if he had gotten my two options and decided on one of them. I also told him that I left that message prior to knowing they had refunded me the money.
All of a sudden, he starts telling me that he already got his lawyers involved and had I bothered to check my messages, I could have avoided the whole situation and this was all on me?
I again explained to him that I left the voicemail, which clearly did not state that I did not get the money, prior to knowing that the money was in my account.
I told him that there was no way that I could have left him this message on MOnday, because I even wrote down on my planner on Saturday that I got a refund of $77. So, if I knew I had the refund two days prior to Monday, why would I leave a message that I didn''t.
Anyway, I told him that if he had bothered to check his voicemails, he would have seen that I left him the message on Friday. He kept insisting it was MOnday, so I did a check on my cell phone and I called Cingular and they confirmed that the last call and time I made to his number was on Friday at 5:18pm.
I finally got off the phone with him.
A few minutes later, he calls my house and I didn''t pick up. Then, he calls my cell phone number and leaves a voicemail.
In this voicemail, he basically tells me that I am harassing him and that this whole thing has escalated the way it has because of me. It makes me laugh, because I only called him one time yesterday and he has called and left messages a total of 8 times, and he tells me I am the one harassing him.
I decided to send him one email, rather than to speak to him, because I wanted to tell him that he was rude and obnoxious and to just finalize our transaction.
I would have liked to call him and speak to him in person, but since he said I was harassing him, I decided this was better. Not to mention the fact that he doesn''t let you get a word in, when in a conversation with him.. He talks and talks and talks and when you try to say something, he says, "Can I just say one more thing".
Even my daughter, Kayla asked me who was that man who kept talking so much.
Anyway, I am very upset about this situation and just need to vent about it.
Now I am wondering if anything else will happen with him or if this is the end and I don''t have to deal with him again.
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