So, I have been lurking here for awhile and created an account today. After being very apprehensive about buying online, I decided to move forward with JA because you can view the diamonds you want to buy first which I think is a plus.
Well, i spoke with someone over chat on Thursday and placed a diamond in my order basket.
This weekend, I spoke with someone else on chat and they helped me in getting the order finalized and sent me the bank wire details.
This morning, I went on chat again to confirm the diamond was available since I have been on this website and read that people have had this exact issue happen in the past in which they wire funds and then the diamond is unavailable. I was assured this morning that the diamond was there.
So now, before I leave my office to head to the bank, I decided to ask once more for verification of the diamond, as well as inquired about a PriceScope discount and access to the idealscope images....well lo and behold, the representative on the chat informs me that the DIAMOND IS NOW UNAVAILABLE ?!?!?!? This is what the rep said "This just happened to the the one-in-a-million happenstance that someone else was also looking at purchasing the diamond at the same time and the windows of your purchases overlapped."
But, I ADDED THIS STONE TO MY BASKET LAST THURSDAY!
This has left a bad taste in my mouth. And it appears to happen often with JA.
What do you all recommend?
My price range is $10k and I was looking at this stone - GIA# 6195417411 and an HCA rating of 2.1 in a double halo setting in 18k white gold.
Well, i spoke with someone over chat on Thursday and placed a diamond in my order basket.
This weekend, I spoke with someone else on chat and they helped me in getting the order finalized and sent me the bank wire details.
This morning, I went on chat again to confirm the diamond was available since I have been on this website and read that people have had this exact issue happen in the past in which they wire funds and then the diamond is unavailable. I was assured this morning that the diamond was there.
So now, before I leave my office to head to the bank, I decided to ask once more for verification of the diamond, as well as inquired about a PriceScope discount and access to the idealscope images....well lo and behold, the representative on the chat informs me that the DIAMOND IS NOW UNAVAILABLE ?!?!?!? This is what the rep said "This just happened to the the one-in-a-million happenstance that someone else was also looking at purchasing the diamond at the same time and the windows of your purchases overlapped."
But, I ADDED THIS STONE TO MY BASKET LAST THURSDAY!
This has left a bad taste in my mouth. And it appears to happen often with JA.
What do you all recommend?
My price range is $10k and I was looking at this stone - GIA# 6195417411 and an HCA rating of 2.1 in a double halo setting in 18k white gold.