- Joined
- Aug 17, 2009
- Messages
- 1,369
Hi gals, if you follow my previous thread for setting my Rubellite, you should remember that I had customize a ring mount from prettyjewelry2u and thought that Jackson was a nice guy to work with. He had just received the returned ring today. He admitted that its his fault to have not notice that its is a cut-cornered cushion (although I had brought it up a few times and had even sent him the photos of the actual Rubellite). Hence, he had made it to fit a standard emerald cut, that explain the BIG opening!
And here is the disappointing part. He had promised to re-do another piece at the same cost as a replacement (I was thinking , what a responsible seller) But now that the ring is returned, he sent me this email
"I am considering making the new ring for you.Frankly speaking.I earned little money at last ring.Now it was returned,I lost money.I am so sorry for such situation happened.I fould the reason why the ring didn't fit your stone.Because I made it regular emeral cut without the stone on hand.And your stone was some kind of cushion cut. I am facing two aspsects of difficulty.For one thing,I don't know the exactly size of your stone.I worry that it will fail to make it perfectly fit your stone again this time,which will deeply hurt your sense of trust to me.For the other thing,I will lose money even if I make a new ring for you.My cost will be higher because the diamonds I used on the returned ring were full cut diamonds,not single cut.Also,the gold price recently gets higher and higher.And I have to pay for the workmanship for the ring.
I am sorry to say that I have to charge additional USD50 for this ring.I will not earn any money even from that,just because I don't want to let you down."
AND here is my reply
"I would like you to know that the measurements I had provided you was correct and I had send you the photo of my stone, you could have been able to tell that it is cut-cornered, not to mention that I had also brought it up to you a few times.
This mistake is not on my part and I will appreciate if you can keep to the same quality work at the cost as agreed before."
Do you gals think that I should consider the 50 top up? Frankly, it is not the amount that matters, but it is more about trust and credibility. In the last email, he mentioned that he will consider and get back to me. I did expressed my disappointment and requested that he replies by tonight (well, he might never reply!) Anyway, the cost of the ring has been refunded. I think I will probably leave him a negative feedback if he does not bother to reply tonight.
What would you do in my shoes
? Thanks in advance gals!
And here is the disappointing part. He had promised to re-do another piece at the same cost as a replacement (I was thinking , what a responsible seller) But now that the ring is returned, he sent me this email
"I am considering making the new ring for you.Frankly speaking.I earned little money at last ring.Now it was returned,I lost money.I am so sorry for such situation happened.I fould the reason why the ring didn't fit your stone.Because I made it regular emeral cut without the stone on hand.And your stone was some kind of cushion cut. I am facing two aspsects of difficulty.For one thing,I don't know the exactly size of your stone.I worry that it will fail to make it perfectly fit your stone again this time,which will deeply hurt your sense of trust to me.For the other thing,I will lose money even if I make a new ring for you.My cost will be higher because the diamonds I used on the returned ring were full cut diamonds,not single cut.Also,the gold price recently gets higher and higher.And I have to pay for the workmanship for the ring.
I am sorry to say that I have to charge additional USD50 for this ring.I will not earn any money even from that,just because I don't want to let you down."
AND here is my reply
"I would like you to know that the measurements I had provided you was correct and I had send you the photo of my stone, you could have been able to tell that it is cut-cornered, not to mention that I had also brought it up to you a few times.
This mistake is not on my part and I will appreciate if you can keep to the same quality work at the cost as agreed before."
Do you gals think that I should consider the 50 top up? Frankly, it is not the amount that matters, but it is more about trust and credibility. In the last email, he mentioned that he will consider and get back to me. I did expressed my disappointment and requested that he replies by tonight (well, he might never reply!) Anyway, the cost of the ring has been refunded. I think I will probably leave him a negative feedback if he does not bother to reply tonight.
What would you do in my shoes
? Thanks in advance gals!
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