lainelover
Rough_Rock
- Joined
- Apr 16, 2010
- Messages
- 4
Hi there,
I''m new here and was wondering if anyone has dealt with the ebay sellers "diamond-deal-au".
My son purchased a ring 18 months ago. It was supposed to be a "H" colour, but when it arrived, it was this ugly grey colour with no sparkle. He really should have asked for a proper photo of the ring instead of bidding on something with a stock photo posted. Foolishly, he paid via Bank Deposit to their account.
When the ring arrived, he was so disgusted in it that he immediately phoned them to tell them that he was sending it back in the following days mail. A week later, he phoned them to tell them his bank account number so that they could refund the money which was $1,200.00. He was told by there so-called Gemologist that they didn''t give refunds, however, they kept a credit on file for you until you chose another ring.
All rings seemed to be almost the same price as a jewellery shop (the buy it now rings), however, we did cotton on to the fact that their rings for auction which had a subtitle advertisement of "100% Lifetime Buy Back Guarantee" were rings that you wouldn''t want to see your dog wearing! After 18 months, he finally put a bid on a supposed 3.00ct Diamond ring just so that he could get his credit back even though it was going to cost him more.
He received the ring after a couple of weeks, and had it valued by one of Australia''s leading Jewellers. It came back as a total of 5 diamonds put together to resemble a 3.00ct Diamond, but the diamonds only totalled 1.00ct.
These sellers never give give refunds. They sell you a ring and you have to keep upgrading and spending more money to get something decent, so you may just as well go to your local Jeweller.
They have a feedback of 100%, however, they have many unhappy customers who have purchased rings and have either a credit hanging over their heads, or a fear of not being able to get rid of the ugly thing they purchased from these sellers and getting something decent. These sellers also tell people if they open a dispute that "they never lose a paypal dispute". They phone up and bully their unhappy customers and for some reason, ebay lets them get away with it.
Sellers are not allowed to have Lay-by systems for their customers, so why do they let diamond-deal-au get away with giving people credits when they return their unwanted ring?
These sellers blackmail and bully people. There intimidation tactics are so horrendous that I can''t for the life of me understand how they get away with it.
How do you get rid of pyramid sellers like these people? It''s sellers like these that make ebay an unsafe place and people lose their hard-earned money.
One unhappy customer worked out the percentage they sell a month and compared it to the feedback they get. There is no-where near the same feedback that should be there for the sales they make.
It''s heartbreaking to see my son go through this because he had trust in a Power Seller.
I might also add that they gave their own Independant Insurance Valuation of $19,040.00, but the major Australian Jewellery Store valued it at $8,000.00. Maybe he paid half of that valuation but the point it that it came in a setting full of rails to hold the diamonds in place, so you can''t just reset it in another setting.
These sellers have girls working obviously from home in Perth & Sydney, but they are based in Thailand. These sellers are rude, arrogant and beyond a joke!
They told my son that they abide by the rules of ebay, paypal and the ACCC, but beat this....the true description of the ring being 5 diamonds isn''t in the body of the advertisement like it should be, it''s in the "Terms & Conditions" right at the bottom of the page when you scroll down.
According to the following URL, this is illegal: http://www.smh.com.au/news/money/keep-it-real/2006/05/08/1146940478480.HTML?page=2
Can anyone explain why ebay let them get away with it? How do you get rid of these fraudulent sellers?
My son left negative feedback which was removed after an ebay blunder. But while the negative feedback was up on their site, there were many unhappy customers contacting him to see if he was able to get his money back.
Does anyone have any ideas?
Many thanks, and kind regards,
Liz
I''m new here and was wondering if anyone has dealt with the ebay sellers "diamond-deal-au".
My son purchased a ring 18 months ago. It was supposed to be a "H" colour, but when it arrived, it was this ugly grey colour with no sparkle. He really should have asked for a proper photo of the ring instead of bidding on something with a stock photo posted. Foolishly, he paid via Bank Deposit to their account.
When the ring arrived, he was so disgusted in it that he immediately phoned them to tell them that he was sending it back in the following days mail. A week later, he phoned them to tell them his bank account number so that they could refund the money which was $1,200.00. He was told by there so-called Gemologist that they didn''t give refunds, however, they kept a credit on file for you until you chose another ring.
All rings seemed to be almost the same price as a jewellery shop (the buy it now rings), however, we did cotton on to the fact that their rings for auction which had a subtitle advertisement of "100% Lifetime Buy Back Guarantee" were rings that you wouldn''t want to see your dog wearing! After 18 months, he finally put a bid on a supposed 3.00ct Diamond ring just so that he could get his credit back even though it was going to cost him more.
He received the ring after a couple of weeks, and had it valued by one of Australia''s leading Jewellers. It came back as a total of 5 diamonds put together to resemble a 3.00ct Diamond, but the diamonds only totalled 1.00ct.
These sellers never give give refunds. They sell you a ring and you have to keep upgrading and spending more money to get something decent, so you may just as well go to your local Jeweller.
They have a feedback of 100%, however, they have many unhappy customers who have purchased rings and have either a credit hanging over their heads, or a fear of not being able to get rid of the ugly thing they purchased from these sellers and getting something decent. These sellers also tell people if they open a dispute that "they never lose a paypal dispute". They phone up and bully their unhappy customers and for some reason, ebay lets them get away with it.
Sellers are not allowed to have Lay-by systems for their customers, so why do they let diamond-deal-au get away with giving people credits when they return their unwanted ring?
These sellers blackmail and bully people. There intimidation tactics are so horrendous that I can''t for the life of me understand how they get away with it.
How do you get rid of pyramid sellers like these people? It''s sellers like these that make ebay an unsafe place and people lose their hard-earned money.
One unhappy customer worked out the percentage they sell a month and compared it to the feedback they get. There is no-where near the same feedback that should be there for the sales they make.
It''s heartbreaking to see my son go through this because he had trust in a Power Seller.
I might also add that they gave their own Independant Insurance Valuation of $19,040.00, but the major Australian Jewellery Store valued it at $8,000.00. Maybe he paid half of that valuation but the point it that it came in a setting full of rails to hold the diamonds in place, so you can''t just reset it in another setting.
These sellers have girls working obviously from home in Perth & Sydney, but they are based in Thailand. These sellers are rude, arrogant and beyond a joke!
They told my son that they abide by the rules of ebay, paypal and the ACCC, but beat this....the true description of the ring being 5 diamonds isn''t in the body of the advertisement like it should be, it''s in the "Terms & Conditions" right at the bottom of the page when you scroll down.
According to the following URL, this is illegal: http://www.smh.com.au/news/money/keep-it-real/2006/05/08/1146940478480.HTML?page=2
Can anyone explain why ebay let them get away with it? How do you get rid of these fraudulent sellers?
My son left negative feedback which was removed after an ebay blunder. But while the negative feedback was up on their site, there were many unhappy customers contacting him to see if he was able to get his money back.
Does anyone have any ideas?
Many thanks, and kind regards,
Liz
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