LadyAmythyst69
Brilliant_Rock
- Joined
- Oct 3, 2007
- Messages
- 1,488
Not sure which forum topic this one should go under -
but I just had to post a comment about 23rd Street Jewelers in Santa Monica. They are all the way across the country from me (I found them online through a mention on Pricescope), yet they, and especially Jessica, have provided me with excellent customer service. Better than I have found at most B&M stores in my area!
The background story:
I am looking for a sapphire ring (always am!) & was hoping for a light yellow colored stone. I love the designs I saw on their site so I gave them a call. I imagine it could be really difficult trying to ring shop long distance but not in this case! Jessica has very graciously spent time with me on the phone helping me out with the whole ring search process. She had a ring she thought I might like that wasn''t pictured online. First Jessica mailed me pictures of the ring, then the ring itself so I could have a better look. I felt okay about doing this because Jessica totally assured me that if it wasn''t the ring of my dreams I should just return it. Unfortunately, it turned out that the stone just wasn''t quite the color I was looking for (gorgeous ring - but I can''t own them all!). I did send it back & it was totally hassle free.
Now they are sending me another ring to look at AND I have commissioned them to do some custom work for me. Although the first ring didn''t completely suit me, I was really impressed with the quality of their design & craftmanship. I had no hesitation in sending them a pear cut amethyst stone from my little "hoarde".
I am totally confident that they will make a gorgeous ring out of it. Overall they really seem to know what the customer wants and Jessica has gone overboard in trying to help me get it!
I''m really looking forward to getting the new ring to look at tomorrow. (I have a good feeling about this one! Keep your fingers crossed! I''ll let you know how it goes.)
Mostly I just wanted to give you guys a heads up on a store that has been really great to work with!!
(Really, I''m not enabling - just sharing!)
but I just had to post a comment about 23rd Street Jewelers in Santa Monica. They are all the way across the country from me (I found them online through a mention on Pricescope), yet they, and especially Jessica, have provided me with excellent customer service. Better than I have found at most B&M stores in my area!
The background story:
I am looking for a sapphire ring (always am!) & was hoping for a light yellow colored stone. I love the designs I saw on their site so I gave them a call. I imagine it could be really difficult trying to ring shop long distance but not in this case! Jessica has very graciously spent time with me on the phone helping me out with the whole ring search process. She had a ring she thought I might like that wasn''t pictured online. First Jessica mailed me pictures of the ring, then the ring itself so I could have a better look. I felt okay about doing this because Jessica totally assured me that if it wasn''t the ring of my dreams I should just return it. Unfortunately, it turned out that the stone just wasn''t quite the color I was looking for (gorgeous ring - but I can''t own them all!). I did send it back & it was totally hassle free.
Now they are sending me another ring to look at AND I have commissioned them to do some custom work for me. Although the first ring didn''t completely suit me, I was really impressed with the quality of their design & craftmanship. I had no hesitation in sending them a pear cut amethyst stone from my little "hoarde".
I''m really looking forward to getting the new ring to look at tomorrow. (I have a good feeling about this one! Keep your fingers crossed! I''ll let you know how it goes.)
Mostly I just wanted to give you guys a heads up on a store that has been really great to work with!!
(Really, I''m not enabling - just sharing!)
Was the one the owner was wearing a very light yellow sapphire? I know they had one like that....
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