basil
Brilliant_Rock
- Joined
- Jun 27, 2006
- Messages
- 1,526
I think they made a mistake on calculating my refund.
Basically, I am claiming an education credit for the tuition I paid last year. Initially, they sent me a letter saying I had made an arithmetic error in calculating the education credit. I spoke with a rep on the phone who could not find an error. She recommended I send a letter, so I did. I got a response to today with a post-it saying "You did receive your education credit and your corrected refund [which was minus education credit] was correct.
The print out included clearly states "education credit $0" so it''s obvious to me that I did not receive credit for it.
What should I do now? Send another letter asking for further review? Do I even have any recourse at this point? I am so frustrated, because the people I talk to don''t even seem to understand basic tax concepts.
Basically, I am claiming an education credit for the tuition I paid last year. Initially, they sent me a letter saying I had made an arithmetic error in calculating the education credit. I spoke with a rep on the phone who could not find an error. She recommended I send a letter, so I did. I got a response to today with a post-it saying "You did receive your education credit and your corrected refund [which was minus education credit] was correct.
The print out included clearly states "education credit $0" so it''s obvious to me that I did not receive credit for it.
What should I do now? Send another letter asking for further review? Do I even have any recourse at this point? I am so frustrated, because the people I talk to don''t even seem to understand basic tax concepts.